Jonathan Dines & Co Whitefield reviews

★★★★★ 2/5

Google

We recently purchased a property through Jonathan Dines. This is an edit of my review with all of the context included. The process took many months and was plagued with difficulties. The most frequent issue being that Jonathan and his team were often hard to reach by email or by phone. This was such a frequent issue that we made a habit of calling repeatedly until someone in his office would pick up, as voicemails were rarely acted upon and emails would go ignored. This improved somewhat when staff eventually provided Jonathans personal work phone number, though sadly remained an issue. At one point during the sale, the seller's solicitors, our solicitors and ourselves were all trying to get hold of Jonathan to discuss an urgent matter but were unable to reach him or a suitable member of his team. A major difficulty was that Jonathan Dines struggled to evict the tenant living in the property, almost to the point where our mortgage offer was due to expire . This could have cost us thousands of pounds due to changes in interest rates, and could have caused the sale to fall through if we could not have attained a suitable mortgage offer again. It is unclear how much of this was due to decisions made by the seller. Jonathan and his staff did manage to move the tenant to an alternative property and we do appreciate this effort, but it was cut very fine, leaving completion a rushed and anxiety provoking process. At various times throughout the process, we believed the sale was going to fall through. Due to the circumstances of completion (there being no time to lose between the tenant moving out and us taking the keys), the house was not in a good state when we moved in. The boiler was leaking profusely to the point that the garage floor was wet through. The tenant had left a large amount of rubbish on the front lawn. The boiler cost £400 to repair. The email asking Jonathan Dines to act upon this went ignored. Jonathan also stated he would send someone to clean the house after we took the keys (as the house was supposed to be in a good state of repair at the time of completion). He did not do this despite personally stating it would be done. The oven in particular is in such a state of grime that we're considering buying a new one. We have begrudgingly cleaned the house ourselves. Jonathan Dines and his staff seem like nice people. We appreciate that throughout the process they were kind and friendly to us. However, if you asked me if I would recommend buying a property through this estate agent, I would have to say no. It felt like the only way of us getting the sale to go through was to become nightmare clients - to call repeatedly, to insist upon communication, to badger them into doing their jobs and providing necessary updates. It wasn't an easy or reassuring experience. We hope that this company build on their communication to provide better support to others moving forward.

Andy · 29 March 2024

★★★★★ 2/5

Google

We recently purchased a property through Jonathan Dines. This is an edit of my review with all of the context included. The process took many months and was plagued with difficulties. The most frequent issue being that Jonathan and his team were often hard to reach by email or by phone. This was such a frequent issue that we made a habit of calling repeatedly until someone in his office would pick up, as voicemails were rarely acted upon and emails would go ignored. This improved somewhat when staff eventually provided Jonathans personal work phone number, though sadly remained an issue. At one point during the sale, the seller's solicitors, our solicitors and ourselves were all trying to get hold of Jonathan to discuss an urgent matter but were unable to reach him or a suitable member of his team. A major difficulty was that Jonathan Dines struggled to evict the tenant living in the property, almost to the point where our mortgage offer was due to expire . This could have cost us thousands of pounds due to changes in interest rates, and could have caused the sale to fall through if we could not have attained a suitable mortgage offer again. It is unclear how much of this was due to decisions made by the seller. Jonathan and his staff did manage to move the tenant to an alternative property and we do appreciate this effort, but it was cut very fine, leaving completion a rushed and anxiety provoking process. At various times throughout the process, we believed the sale was going to fall through. Due to the circumstances of completion (there being no time to lose between the tenant moving out and us taking the keys), the house was not in a good state when we moved in. The boiler was leaking profusely to the point that the garage floor was wet through. The tenant had left a large amount of rubbish on the front lawn. The boiler cost £400 to repair. The email asking Jonathan Dines to act upon this went ignored. Jonathan also stated he would send someone to clean the house after we took the keys (as the house was supposed to be in a good state of repair at the time of completion). He did not do this despite personally stating it would be done. The oven in particular is in such a state of grime that we're considering buying a new one. We have begrudgingly cleaned the house ourselves. Jonathan Dines and his staff seem like nice people. We appreciate that throughout the process they were kind and friendly to us. However, if you asked me if I would recommend buying a property through this estate agent, I would have to say no. It felt like the only way of us getting the sale to go through was to become nightmare clients - to call repeatedly, to insist upon communication, to badger them into doing their jobs and providing necessary updates. It wasn't an easy or reassuring experience. We hope that this company build on their communication to provide better support to others moving forward.

Splinterfingers · 29 September 2023

★★★★★ 1/5

Google

Rented a house from Jonathan Dines, We had an agreement for me to move out early, as I had to move back to the states, and he is now not following up on his end of the agreement, Surrendered the property, it was re rented, and Jonathan refuses to refund me my pre paid rent amount from the date of re-rent. Be very cautious dealing with these agents, will hold your money hostage, even after an agreement was made. Update: After posting the review, and a lot more back and forth, and delays I did end up finally getting my money returned.

Jon · 6 July 2022

★★★★★ 5/5

Google

Massive thank you to Fione and the team for helping with my house purchase. Great communication from start to finish, reliable and trustworthy. I am surprised that there aren't more 5* reviews! A great Team and I would use them again as my Estate Agent of choice in Whitefield.

Zeolitebrain · 22 May 2023

★★★★★ 1/5

Google

This company are a disgrace and anyone using them will not get a proper service I have phoned 5 times all went to answer machine. I left a message every time and no one has got back to me. This firm should not be allowed to function. Never use these agents they are useless and incompetent John White

John · 31 August 2024

★★★★★ 5/5

Facebook

Why waste time with other managers why do you have a trusted manager who is reliable hurry up and start your trade with Miss EVELYN JOSHUA she's the best among all. I have tried 12 of them but she proves me right and helps me gain high profit. So why don't you invest with her don't say I did not recommend her to you ,,, all I did was make the first deposit of $600 and I make my withdrawal yesterday of $7500 I'm so happy and excited please and please hurry up and start earning money for the future now I'm going to invest for my children and siblings... For more information about Miss EVELYN JOSHUA WhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com

Michael · 29 October 2022

★★★★★ 1/5

Google

Nightmare of a company to deal with ; left various messages on their answer machines and with folk but nobody ever returns calls - Been trying to finalise a transaction for 12 months and god knows what will happen - very unprofessional and best to avoid...from my own experience

Rizwan · 21 May 2024

★★★★★ 1/5

Google

Gone out of business

He · 12 April 2025

★★★★★ 5/5

Google

Excellent estate agency. Found me extremely good tenants. Efficient. Highly recommend.

Beth · 14 April 2022

★★★★★ 5/5

Google

Very helpful and replied to any inquiry straight away.

Tasja · 22 May 2022

★★★★★ 5/5

Google

Excellent Service always kept informed of sale

Johnny · 6 July 2022

★★★★★ 5/5

Google

Excellent Service always kept informed of sale

Johnny · 14 April 2022

★★★★★ 1/5

Google

Awful Estate agents, chasing for weeks and still nothing. Best to avoid.

Bazar · 22 May 2023

★★★★★ 5/5

Google

Amazing! My first time moving house and they made it as smooth, fast and simple! 10/10 would definitely recommend their services!!!

Demi · 22 May 2022

★★★★★ 5/5

Facebook

Great team, customer service is spot on!

Rafi · 5 April 2019

★★★★★ 1/5

Facebook

No no no! Mice, damp, leaks, gardens a state

Andy · 7 September 2017

★★★★★ 5/5

Google

Rating only, no written review.

Raiden · 22 May 2023

★★★★★ 5/5

Google

Rating only, no written review.

Alessia · 22 May 2023

★★★★★ 5/5

Google

Rating only, no written review.

Dominic · 14 April 2022

★★★★★ 5/5

Facebook

5 stars

Peter · 10 June 2016