Bridgfords Whitby reviews

★★★★★ 5/5

Google

Thank you so very much for all of your help and support throughout the purchase of the property on behalf of my husband’s elderly parents. The level of service and customer care we received from our local friendly team, Marc, Alison and Victoria at Whitby Bridgefords was exceptional. Nothing seemed too much trouble, they went above and beyond to help us deal with any problems, working seamlessly to ensure a high level of service. We would highly recommend.

Carol · 12 October 2022

★★★★★ 5/5

Google

Victoria can by our property to offer a market appraisal. From the moment she entered our home we instantly felt at ease , with confidence in her abilities and knowledge of the market. She explained everything very clearly and with passion. Her manner was professional yet likeable and natural with no pressure or urgency to choose Bridgfords. Here on after, all communication, be it by phone or email, was informative, personal and efficient in speed of response. We would strongly recommend Bridgfords for their amazing customer service 👏

KATE · 17 April 2025

★★★★★ 5/5

Google

Victoria, Shaunnie & Maddie made selling our late father's cottage much easier with their friendly professionalism and dedication to making sure the auction process went as smoothly as possible. Nothing was too much trouble for this fantastic team. I've got no hesitation in recommending the Whitby team at Bridgfords: five stars for three terrific women!

Alison · 17 April 2024

★★★★★ 5/5

Google

We contacted Bridgfords in Whitby yesterday to value our home with a view to selling. An appointment was made for today. Bridgfords were professional and friendly when making the appointment, provided confirmation and a reminder by text then called 10 minutes before the appointed time. Victoria was friendly, knowledgable and informative and provided excellent service.

CCTV · 17 April 2024

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 5/5

Google

So far had a great experience with Shaunnie at Bridgfords Whitby very polite and knowledgeable very honest and giving us a lot to think about whilst looking to buy a property on their books, obviously loves her job and the people she meets she gave us lots of help and pointing us in the right direction to help purchase a property would definitely recommend Shaunnie at Bridgfords

Frazer · 17 April 2023

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 5/5

Trustpilot

Very happy with sale via Bridgfords Swinton

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

R · 24 March 2025

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

Having been looking for quite a while for a property in Whitby we have found this branch to go over and above. Very helpful. Good communication, excellent to deal with. Big thanks to Maddie and Victoria.

Michelle · 26 April 2024

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 1/5

Google

Having purchased over 37 properties I have a good understanding of what to expect both as a seller and a buyer. Sadly my dealings with this estate agent has been very one sided as I have requested additional details on several occasions both by phone and email and have received nothing back, with the exception to say Staithes was along way from their office in Whitby. Very disappointing

C · 12 October 2020

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 5/5

Google

We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.

Greig · 17 April 2024

★★★★★ 5/5

Google

We have had an amazing experience with Bridgfords dealing with Shaunnie and Victoria. Both have been extremely helpful, knowledgeable and efficient, keeping us updated every step of the way!When working with previous estate agents, we were often left for longer periods of time waiting for information but that has never been the case with Bridgfords. Buying a house can be a stressful but both Victoria and Shaunnie tried to ease those feelings for us as much as possible, giving us regular updates, Thank you for all your hard work and for giving us such a positive experience!

Sinead · 17 April 2024