Trusted Agent profile · Weymouth
★★★★★
899 reviews across 1 platform
Littlemoor Road, Weymouth, DT3 6AF
Part of Lovell, see every office.
Lovell's office in Weymouth, at Littlemoor Road, is rated 4.2 out of 5 across 899 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
5/5
TrustpilotJordan from kings Lynn
Thank you Amy for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan. We have passed your comments on directly to Jordan, who we know will be really happy to read them, and to our customer care team in the region for review. Thank you again Amy.
5/5
TrustpilotVery informative regarding the sale of…
Very informative regarding the sale of my house. Everything was explained well . This was my first time buying a house so I very anxious and apprehensive to what was going to happen .
Thank you for your 5* review Audrey. We have passed your comments on directly to Jo & Matt at William's Park in Wymondham and look forward to continuing on your new Lovell Home journey with you. The Lovell Team
5/5
TrustpilotVery happy first time buyers
We first enquired about the Saddlers Grange estate back in March/April time of 2022, we were looked after by Jade who was amazing from start to finish throughout the whole process. Whenever we had any questions, the contact was consistent and Jade helped us to understand everything every step of the way. We had trouble with our solicitors towards the end of the process near contract exchange and Lovell intervened to help. They went above and beyond to get the issues resolved ready for completion on time and without their help, we would have been delayed further. We have just completed and handed over a month ago now and we couldn’t fault Lovell or anyone we have dealt with along the way. Site manager Alex, his team who have helped finish off correcting the snagging list and Honor who helped us towards the end with the exchange. Lovell customer service and their aftercare has been excellent, we would recommended them to anyone and everyone. Very happy customers!
Hi Anna, Thank you for your lovely review! I will make sure to pass your kind comments onto our Saddlers Grange team.Thank you again, Lovell Homes
5/5
TrustpilotJordan has been fantastic
Jordan has been fantastic! On time, got the work done with no issues. Very professional! True asset to Lovell Homes.
Thank you Kailum for leaving a lovely 5* review of your experience with Jordan from the customer care team at Bowlers Green in Hopton on Sea.It's wonderful to read your comments and we have passed them on directly to Jordan, who we know will be very happy to read them.Thank you again Kailum!The Lovell Team.
5/5
TrustpilotMatt made buying our new home a pleasure
Matt made buying our new home a pleasure,We are relocating from south yorkshire So having Matt working with our daughter .who is local made the all process seamless.
Thank you Charles for leaving a 5* review of your experience buying a new home at William's Park in Wymondham. We're thrilled to hear that Matt has made buying your new home a pleasure, and hope that everything goes well with your relocation.We have passed your comments on to Matt at William's Park, who we know will be really pleased to read them.Thank you again Charles and we look forward to continuing on your new Lovell Home journey with you. The Lovell Team
1/5
TrustpilotPoor customer service
Poor customer service. Complete lack of support. Extremely slow to respond if at all. Poor workmanship by contractors, very little responsibility taken for same. Snagging list expected with a new home but didn’t expect to need a complete new kitchen due to poor workmanship. Still waiting for news on same. Painting of poor quality, plasterwork even worse. No pride whatsoever taken in handling over a new home for which we paid £500k plus. We cleaned most ourselves. Outright lies told by sales rep. Overall a shocking experience. From someone who’s bought a batter home in the past.
Hi David, Thank you for leaving a review and we are sorry to hear about your experience with your new home. Please feel assured we have passed this onto the relevant teams to look into further. Kind Regards, Lovell Homes.
1/5
TrustpilotOk I bought through Lovell just u see 4…
Ok I bought through Lovell just under 4 years ago in Weston keepers gate, buyers beware we have not only had roofs sorted, insulation not fitted, and now when I email customer service after some advise they don’t even bother emailing you back.Rude, money grabbing clowns who have no ideal on how to build fit for purpose houses. Try other builders before buying with these
Thank you for your review. We are sorry to read this and that you continue to be unhappy due to outstanding issues. Please can you provide us with further contact details so we can respond to your complaint accordingly? We look forward to hearing from you. You can email directly on marketing.wales@lovell.co.uk. Kind regards, Lovell Homes.
5/5
TrustpilotJade and Caroline were very helpful
Jade and Caroline were very helpful. They help us solve lots of problem for purchasing the house. We really appreciate their services and recommend. Thanks for all of them.
Thank you for your lovely comments. I have passed these on to the team and they are delighted. Many Thanks The Lovell Homes Team
5/5
TrustpilotI love my new home
I love my new home, it’s perfect and I really like the development, it honestly feels like a whole other town/place, Christine from the sales team is an absolute gem, and helped make the whole process smoother and did her best to ensure I could complete and move in within 4 weeks.I did get a snagging survey done and there were a few minor issues as expected, all totally fixable and Lovell are more than happy to resolve any issues. if you’re on the fence I highly recommend!
Hello,Thank you for your lovely review, we are glad Christine was very supportive during this special time. We will ensure to pass on your comments to Christine and the team.Kindest RegardsLovell Homes
5/5
TrustpilotExcellent experience.
Excellent experience.All instructions are clear and precise and the Sales Team, particularly Angie, are excellent. It's a pleasure to work with Lovells in what is an extremely stressful time
Hello SaraThank you for such a lovely review for Angie, we are glad she was able to help you through the process of buying your new home! We will ensure to pass on your comments to the Angie and the team.Kindest RegardsLovell Homes
5/5
TrustpilotI can’t speak highly enough of both…
I can’t speak highly enough of both Matt and Jo, from the start of my journey when I walked into there sales office to finally picking up my keys to my new home , there care and attention has been best in class, they left no stone unturned and helped me beyond my expectations, Even after moving into my home, nothing is a problem and will help without any questions Fantastic people, fantastic professionals,
Hi Sean,Thank you so much for taking the time to leave such a positive review for Jo and Matt at William’s Park.We think they both offer exceptional customer service, so it fabulous to know customers like you feel the same.Enjoy living in your new Lovell home.The Lovell Team
4/5
TrustpilotOn the whole the snagging issues are…
On the whole the snagging issues are being dealt with fairly quickly. However, there's one or two major issues that are really taking some time. Tom came today for the second time to rub down and paint the areas he had put right previously. A very hard worker, very professional and told me everything that had been done. Very pleasing work, Tom. Thank you.
Thank you Sue for leaving a 4* review for the work which was carried out on your home at William's Park in Wymondham.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them.Thank you again Sue, we hope that you are very happy in your new Lovell Home!The Lovell Team
5/5
TrustpilotVery friendly sales team
Very friendly sales team. Jeff was excellent at explaining things and subsequent questions were all answered swiftly making the buying process simple, easy and straightforward!Thanks Amanda for the video, very helpful!Thanks Jeff.
Thank you so much for your lovely review. i have passed your thanks on to the team, and they are delighted. Many Thanks Lovell Homes Team
1/5
TrustpilotLovell avoid fixing snags.
Service was excellent up until the point of moving in. That's when it all went downhill. They are very slow to address snags and some snags are point blank ignored. Their contractor damaged my worktop within the first 2 weeks of me moving in and now 9 months later it has still not been fixed despite countless emails and phone calls to customer services. When I pointed out damaged tiles I was told they don't have them anymore (despite lovell advertising them in their showroom), and I suspect summer will be long gone before they finally fix my garden. I get the impression that they are only willing to fix cheap snags and try to avoid fixing the expensive ones. The site manager is a nice chap but he is clearly busy with completing houses, Lovell should have a separate system for addressing snags. No customer should have to constantly chase for snags to be fixed, it is awkward and frustrating. Worst builder we have ever experienced in terms of snags.
Hello Charlotte,We are sorry to hear about the issues you are having. Please feel assured we have taken your comments seriously and have passed this on to our Customer Service team. Someone should be in contact today.Kind RegardsLovell Homes
5/5
TrustpilotProperty is just what I’m looking for…
Property is just what I’m looking for and your wonderful staff member Olivia has been so helpful and friendly , and has explained everything clearly and showing us plans of my future home 😊
Hello,Thank you for your review, we are happy you have received great service from Olivia, we will ensure your comments are passed on to her and the team.Kindest RegardsLovell Homes
5/5
TrustpilotIt's great that Lovells still building bungalows!!
I would just like to state that we are delighted with our bungalow and it is great that Lovells are still continuing to build bungalows because as I found out when looking to buy a newly built bungalow very few house builders seem to be building them within a housing development. We have been here for over 5 months and we are delighted with the setup. Of course when moving into a newly built property you are going to find snags, but Lovells have a system in place where any issues are reported a 'case number' is raised and is usually dealt with within 2 or 3 weels unless awaiting parts delivery.If you are looking to buy a property or a bungalow then I would recommend you take a look at Lovells.
Thank you for your 5* review of William's Park in Wymondham Keith & Kate. It's so lovely to hear that you are delighted with your new home! We have passed your comments on directly to the team in East Anglia.The Lovell Team
5/5
TrustpilotVery professional and helpful
Very professional and helpful. We are relocating from the South to Yorkshire to be near our daughter and it’s going to be a huge change but Caroline at The site office at Blossomfields has been very kind and has answered all our questions.
Hi Jane, Thank you for your lovely review, I will make sure to pass your kind comments onto Caroline. We wish you all the best with the move and hope you enjoy your new home with us. Thank you again, Lovell Homes.
5/5
TrustpilotThe Colliery house
Friendly staff in the sales office who were happy to answer our queries and questions. We were able to view the property on several occasions to make sure that this was the right house for us and also to measure up for existing and new furniture. Looked at the plans whilst in the property that gave greater relevance for the information. We feel confident that David will make our move as smooth as possible and his experience in selling houses is a fantastic help as we have not moved house for the last 20 years and things have changed!
Hello Julie,Thank you for your review, we are happy David was a to help you with your buying process and made things easy for you. We will pass on your review to him and the team.Kind RegardsLovell Homes
1/5
TrustpilotLovell - not reputable, not responsible and not recommended!
Roof has been the source of 2 NHBC claims. Finally stripped off completely in March 2020 and properly replaced by a local builder, this time with the roofing felt extended across the top of the ridge to prevent water ingress (basic building standards?). The claim for my walls has run alongside the claim for the roof but has never been resolved because Lovell won't admit to poor design/construction/lack of coping stones on top of the walls to throw off water which has left them saturated and crumbling. Independent report I commissioned (cost £400) was in depth and cited poor building standards and design. Lovell refused to acknowledge until I took to social media. Then I got a phone call, then a visit, then an email to say they still wouldn't accept any responsibility with the parting shot asking me to 'refrain from any more targeted accusations on social media'. Nothing targeted, just a true reflection of my experience. Interestingly, in my research, I discovered that the Technical Building standards for the NHBC have been completely modified regarding the design of the walls in question and, in their own report, it cites that this is due to 'defects' and 'claims' and 'saturation' - all the things I've been saying all backed up by the independent report - yet Lovell refuse to put it right. A multi-million pound company who are happy to ask me to stop posting anything negative on social media but refuse to put right what is now a crumbling wall still not out of the NHBC 'guarantee'. I'm self-employed and if I delivered that kind of work/service, I'd have been out of work 15 years ago! Why aren't they?
5/5
TrustpilotI’ve had an excellent initial…
I’ve had an excellent initial experience. David Clissett was super informative about everything I needed to know.
Dear Sonia, many thanks for taking the time to share your experience at our Wild Walk development. David will be delighted with the feedback which I will pass over to him today. Have a lovely day, Lovell Midlands
1/5
TrustpilotAnother review as I’m still going round in circles.
Woodlark Chase - Another review as I’m still going round in circles with Lovell regarding our out of plumb wall. We have been lied to for over a year by the site team and manager that the wall was fine and “won’t go anywhere”. After a year of arguing we finally had someone come out to “asses” the wall and they agreed it was out and needed rectifying. Then silence for months. Other issues also reported including air vents covered by turf, rocks and rubble have still yet to be rectified. Speaking to customer care is like pulling teeth as they just talk around the issue, and nobody will tell me when our brickwork is going to be fixed. I have now involved my local councillors, MP, and contacted local newspapers as I am sick to death of how awful the customer care has been. We’ve now been asked for more photos? I hate to moan on public forums but we have no other options currently.I’d steer clear of the last available house on the development, or make sure it’s thoroughly inspected before buying.
Hi Jordan, I'm sorry to hear about your experience and will investigate this with our customer care team and come back to you with a resolution shortly. Lovell Homes Team
5/5
Trustpilot5 star experience
I have purchased several new build properties over many years. All the developers have been well known and most have provided excellent service. Lovell Homes are new to me but so far they (and in particular) Teresa have been superb and are providing me with an outstanding level of customer service.
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with Lovell Homes and are thrilled that Teresa at Ruby Meadow, Holsworthy has been able to provide you with outstanding customer service. It’s always our goal to ensure that every aspect of your journey with us exceeds expectations. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Wishing you a very Merry Christmas!
5/5
TrustpilotGood customer service
Thank you Prashant. We are glad to hear you received good customer service.
5/5
TrustpilotJordan decorator
Jordan the decorator Williams park….. more like hero can’t fault his workmanship and abilities. He’s such a friendly and polite guy, he made me feel so comfortable having him in my home. A true credit to Lovell. If I was to need any decoration work in the future i will be asking for Jordan again! Thanks
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
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Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Weymouth.
