Every review we hold for the Weymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is the second time we have used Direct Moves in Weymouth. The first time was for the purchase of our new home in Weymouth four years ago and as buyers, we were very satisfied. When we looked to move again, we did our due diligence and saw four local estate agents before making a decision.
Of the four we saw, Dan from Direct Moves won the day for a number of reasons: fair pricing system, no-nonsense approach, solid market analysis and a calm and intelligent conversation without the hard-sell blah-blah that we experienced from the others, who were all ready to bad-mouth their competitors.
Dan laid out the package, spoke with us as if we were normal, intelligent human beings (little does he know haha!) and then left us in peace to make up our minds.
In this particularly unpredictable market, Dan's marketing strategy made sense and proved to be effective.
We had an offer after the very first viewing but unfortunately, our potential buyer proved to be rather unreasonable and incapable of making any concrete decisions.
Emma (Dan was on holiday at this time) proved to be an absolute star and did her utmost to steer everybody through the negotiations.
It became apparent that this wasn't the buyer for us and we received invaluable advice from Emma and moved on to find another buyer almost immediately, who proved to be a perfect fit for us!
We exchanged contracts two days ago and we cannot wait to move into our new home.
We wouldn't hesitate to recommend Dan, Emma and all the team at Direct Moves Weymouth. We definitely feel like they earned their fee and we are delighted to give them a 5* review.
Thank you guys!
Beverley · 10 June 2020
Agent replied · 11 June 2024
Dear Beverly and Robin
Thank you both so much for this AMAZING review! We are so pleased with your feedback and explanation of the process you went through. We are so grateful for your appreciation of our work here at Direct Moves.. we really enjoyed acting for you, and wish you the very best in your new home!
Yours sincerely emma and dan ....and the team ....
★★★★★ 5/5
GoogleBarry has been and valued my property today, I particularly value his honesty and openness and he’s just a nice person to have in your home. He set expectations and gives practical advice too about getting ready to sell. He was even kind to all our pets.
Cathy · 11 March 2024
Agent replied · 11 June 2024
Hi Cathy! Thank you so much for your lovely review about my business partner! Looking forward to working with you on the sale. Very best wishes
Emma and all the team at Directmoves
★★★★★ 5/5
GoogleGreat experience with getting our offer accepted on our first home. Aidan kept us fully informed and was very personable in his communication with us! Within a few days of viewing we managed to secure the property with no hiccups. We are very excited to complete on our purchase and would definitely use Direct Moves in the future.
Stephanie · 10 June 2023
Agent replied · 11 June 2024
Dear Stephanie
Thank you so much for your glowing review. I am so pleased to receive your feedback. Many thanks, Aidan
★★★★★ 5/5
GoogleI would like to sat big thank you to the staff at Direct moves for the support and guidance through my move, special mention to Emma and Ryan and there tireless work ethic.
Chris · 13 November 2025
★★★★★ 5/5
GoogleExcellent Service from start to finish, Very helpful and informative throughout and especially through these trying times of the pandemic. Kept me informed and acted upon requests swiftly and efficiently, and now my mother has exchanged contracts we look forward to collecting the keys and making the property a new home for her! Thank you to Emma and all the Staff at Direct Moves Weymouth.PositiveResponsiveness, Quality, Professionalism
Rachel · 14 June 2022
Agent replied · 13 June 2024
Hi Rachel thank you so much for your review. It has been a pleasure dealing with you right through the process of your mums purchase. Look forward to giving you the keys! Best wishes emma and the team
★★★★★ 1/5
GoogleOne of the worst estate agents that I have come across. They possibly spend more time combing back their hair than they do on concentrating on what they should be doing. Too focused on their image, hitting targets and earning their bonus
They already know what properties that you are seeking and how many bedrooms, but they still email you any properties that they are marketing. There is no continuity of communication across their office. You may have booked a viewing, then the young male adviser who booked the viewing phones you a week later with a feeble excuse as to why he has to re schedule it to an open day viewing. Booked for a few days later to make the viewing fair?? Then, the following day i phone up and the property is sold. Very unprofessional
I’m wondering if any of these staff members once worked for Connell estate agents?
Simfellows · 11 June 2019
Agent replied · 11 June 2024
Dear madam . I am extremely disturbed to read your review. Your name appears to correspond with a lady we registered on 21 January 2019, is this yourself? I would like to have an opportunity to discuss your points . My name is emma hughes and my email is emmahughes@directmoves.com.
★★★★★ 1/5
GoogleFirstly I would like to say there member of staff called Elliot was fantastic he was a caring honest and his customer service was exemplary and put all of his colleagues including the owners to shame. My experience at direct moves was ruined by the poor people skills, customer service and handling of clients and I am astounded to hear they have won a customer service award as in my experience and many others I have spoken to its abysmal. The staff were very pushy throughout trying to make me accept bids on my property when I knew I could get more and ended up getting what I wanted by sticking my ground. I feel we have been midlead by direct moves. We were over charged by £300 as the agreement i made was that they would match a £1500 including VAT quote i had from another estate agent. I was then charged £1500 + VAT which amounts to £1800. On the whole some staff we were dealing with were very rude, very pushy and I will never ever use direct moves again, being only 23 and buying my second home this is a loss as this won't be the last home I buy or sell. I have also informed many of friends looking to first time buy in the next year and they have assured me they will not be using direct moves due to the way myself and partner have been treated. I REPEAT I STRONGLY ADVISE DO NOT USE ......
Sami · 11 June 2019
Agent replied · 11 June 2024
From my point of view we agreed a sale at over asking price, and I negotiated this sale within 24 hours at a figure that you asked for . Your sale went through smoothly. Your fee was clearly stated in writing to you, and signed by you, and also separately emailed to you when we started our marketing campaign. Paying VAT is standard procedure, not a ‘swindle’.
Due to the content of your review, we will contact you personally within 24 hours. Regards Emma Hughes
★★★★★ 5/5
GoogleWe sold our house with Direct Moves and the service was impeccable. It was the first time we had sold a property and we were guided through the entire process by Dan and his team. From the initial enquiry, we had our house valued and put on the market within 48 hours. Once it was on the market, we had a high number of viewings and we sold our house for the desired price within 4 weeks. Once the sale was agreed, Direct Moves liaised with our solicitor to ensure a quick transaction and we completed within 6 weeks of the accepting the offer. I would highly recommend Direct Moves.
Christopher · 11 June 2019
Agent replied · 11 June 2024
Dear Chris, thank you so much for your kind review. I am so pleased that you have been pleased with our service, and it was super to achieve a swift smooth sale for you. We hope you enjoy your new home and wish you all the best...
Dan, Emma and the team ...
★★★★★ 5/5
GoogleWe are extremely pleased with how this estate agency has handled the sale of our house...they have been efficient and courteous and very helpful both on the telephone and in person even when our tempers were stretched to the limit with an extremely tricky buyer. They navigated us through a fraught time to secure our sale. Special thanks to Emma Hughes who has been amazing and kept in touch with us on a daily basis to ensure our sale went through and to Leah for accompanying the many viewings of our property. We bought our current house from them 12 years ago and were so impressed then with their outstanding service that we vowed we would use them if ever we sold and 12 years on the service was equally impressive. Would highly recommend them.
Ingrid · 11 June 2019
Agent replied · 11 June 2024
Dear ingrid
On a personal level, it has been a pleasure dealing with you, as you trusted me throughout the challenges of your sale! On a professional note, I am absolutely delighted that your sale has exchanged and wish you the very best in the next chapter of your life in Cornwall! We all wish you the very best and thank you so much for your kind review, best wishes emma
★★★★★ 5/5
GoogleThanks to Emma and the staff we have been successful with our flat purchase.
Barry and the viewing team are all delightful, helpful, and communicative with our questions .
Emma has been more than brilliant at guiding us throught the whole process especially when there were problems within the chain and when exchange was delayed .Her professionalism,experience and calmness kept our hopes up when we were afraid we might lose our sale . We are so grateful the flat we chose was for sale with Direct Moves.
Patrick · 11 June 2019
Agent replied · 11 June 2024
Dear Mr and Mrs Hooker
I am really grateful for your detailed review and information regarding your experience with dealing with Direct Moves... it is very rewarding to hear this and we try our best to assess and guide our sales through, as if it was one of us in your shoes... may I wish you lots of happiness in your new home .. kind regards Emma
★★★★★ 5/5
GoogleI cannot praise Emma Hughes and her team more highly, especially Dan and Ben in getting me through a particulary stressful 7 months with my first buyer pulling out near the point of exchange after 5 months.
Dan wasted no time in remarketing my apartment and in less than a week they found another buyer.
However with a distinct lack of communication between the various solicitors l was very worried that l might lose my purchase. Emma stepped into the breach and on several occasions chased up both ends of the chain to see where everyone was at. Emma was exemplary in allaying any concens l had and keeping me updated on a regular basis. I also really liked the fact that everyone in the team were more than competent to handle any queries l had and if they didn't know the answer to a question one of the team got back to me within 24 hrs.
This is one estate agent that really do care about their customers. They listen to your concerns and act swiftly to seek a resolution. All the staff without exception are polite and couteous and l would not hesitate to use them again.
Thank you all so much for getting me into my new flat on 4th April.
With grateful thanks
Carey Lapin. (A very satisfied customer) 😊
Carey · 11 June 2018
Agent replied · 11 June 2024
Thank you Carey! Yes.. what a marathon your sale was! I thank you for believing in us .... and I knew we would get there .. shame there were so many hurdles, but I hope it was worth it and that you are enjoying your new home ... great time of year to move with finally some sunshine outside!
Very best wishes emma x
★★★★★ 5/5
GoogleThe period before exchange was long and painful but once again I received great support from Ben, Dan and especially Emma who reassured me as I waited to exchange.
This teamwork meant I could deal with anyone in the office with confidence and they all knew my purchase details and this was very reassuring.
It has been a real pleasure to deal with Direct Moves - thank you. They are a great example of excellent teamwork and outstanding customer service!
John · 11 June 2018
Agent replied · 11 June 2024
Dear John
Yes! it wasn’t the fastest sale I have ever done ( the joys of chains!) however...so pleased you are moving down to Dorset... I know you will love it here. Thank you so much for your feedback . Emma
★★★★★ 5/5
GoogleWe had a great experience with this estate agency when selling our house in Weymouth. From the first valuation through to completion, they were professional, friendly, and easy to deal with. Communication was clear throughout, and they kept …
Evie · 15 January 2026
Agent replied · 16 April 2026
Dear Evie
Thank you so much for sharing your experience. Wishing you the very best in your next home . Kind wishes Ryan, Emma and all the team at Direct Moves
★★★★★ 5/5
Googleme and my partner recently bought a property with Direct Moves, and our experience was thankfully somewhat easy thanks to you Emma, Barry and team! We highly recommend
Julia · 25 November 2024
Agent replied · 9 December 2024
Dear Julia
A huge thank you for your 5* review! Our team at Direct Moves really appreciate your positive feedback
Best wishes Emma
★★★★★ 5/5
GoogleA fantastic service from all staff at Direct moves. In very difficult times they still managed to get many people to view and finally to purchase our house.
The details were well presented and I must say the photos were brilliant. …
Sian · 15 December 2025
Agent replied · 16 April 2026
Dear Sian
Thank you so very much for your lovely review. We were delighted to act for you and wish you all the best in your new home. Best wishes Ryan and all the team
★★★★★ 5/5
GoogleThe whole team were amazing with very quick responses all the time we needed them.
Barry really turned up trumps by actually getting his client to sell even though he was doubtful at first. Barry kept everything calm and any hiccups were quickly sorted.
Emma just kept the lid on everything and never panicked once.
Our purchase from them went to the wire but they were there every step of the way.
Thank you Direct Moves Team
Susan · 11 June 2019
Agent replied · 11 June 2024
Dear Sue, I am so grateful for you taking the time to give Direct Moves such a positive review. Barry and I are delighted that you have been pleased with our service. I hope all goes well with the move and look forward to giving you your keys at the month of the month, very best wishes Emma
★★★★★ 5/5
GoogleI have no hesitation in recommending Direct Moves Estate Agency. Emma and Barry were very helpful during all stages of our sale, I find moving home can be stressful but the staff at Direct Moves were always supportive and responded promptly to issues as and when they arose.We are looking forward to moving into our new home very shorty.Many thanks to Emma,Barry and their staff for making it happen,PositiveResponsiveness, Professionalism
Mark · 10 June 2021
Agent replied · 11 June 2024
Dear mark
Phew! So relieved that you have exchanged! Deep sigh of relief! Thank you so much for your kind review and for trusting in my advice.. not easy at times I know.. may I wish you and your family all the best in your new home. Exciting! Best wishes emma and Barry, and all the team at Directmoves
★★★★★ 5/5
GoogleCan’t thank the team enough at Direct moves, especially Aidan who was our point of contact throughout the process of buying our first home. He’s super professional, knows the area well and understood our requirements to a tee, we are so happy with our new home he found for us. Highly recommend.
Dylan · 10 June 2023
Agent replied · 11 June 2024
Dear Dylan
Thank you so much! Really pleased to read your review. Very best wishes Aidan and all the team at Direct Moves Estate Agents
★★★★★ 5/5
GoogleReally enjoyed our experience with Direct Moves. Some Real Estate agents can be very pushy however I didn't get this with them. They were very friendly, very helpful. Answered emails about all different types of questions about the …
Becky · 15 December 2025
Agent replied · 16 April 2026
Dear Rebecca
Many thanks for your detailed review. We are extremely grateful as you have kindly detailed your experience as a buyer and we are so pleased that you have been … More
★★★★★ 5/5
GoogleWe were buyers not sellers and viewed a couple of properties with Direct Moves and other estate agents and were particularly impressed by the professional, friendly and considerate approach by Aidan at Direct Moves when showing us around - always knowledgeable but not overbearing - gave us space to take the time we needed, and responded to queries really clearly and quickly. If you're selling your house, you can't do much better than Aidan at Direct Moves as your agent.
Sam · 27 July 2024
Agent replied · 26 August 2024
Dear Sam
Thank you so very much for your endorsement of my services. I really appreciate your really great feedback. Best wishes Aidan
★★★★★ 2/5
GoogleI cannot recommend DirectMoves. While the staff are personable, their service as estate agents was disappointing and unprofessional.
They were not clear about the buyer’s position when I was deciding whether to …
Daniel · 15 January 2026
Agent replied · 16 April 2026
I am very sorry to read your review and I will do my best to respond to your comments as it is very unusual for us to receive a negative review. I will respond with our recollection of events. … More
★★★★★ 5/5
GoogleI would just like to say a huge thankyou to all the team, especially Ben, Emma and Ricky for all the hard work and fighting my corner when things got tough in helping me secure my dream home in Weymouth. Fantastic agents and thoroughly recommended.
Adam · 13 September 2023
Agent replied · 11 June 2024
Dear Adam
You have been a 5* buyer all the way! Huge congrats and thank you for your great feedback.
Very best wishes Emma and all the team at Direct Moves
★★★★★ 5/5
GoogleFabulous service. Aiden was great when appraising and valuing the property giving honest and good advice and was a pleasure to deal with. He sold Direct Moves to me. An amazingly quick full asking price cash offer What more can you ask for? Highly recommend Direct Moves.
Alison · 10 June 2023
Agent replied · 11 June 2024
Dear Alison
Thank you so much for your kind words and I am chuffed that you have been pleased with me …and great news that we have agreed a sale so fast ! Thank you for recommending me! Very best wishes
Aidan
★★★★★ 5/5
GoogleThank you to everyone at Direct Moves , Aidan, Ryan, Ricky, Barry and Emma ( sorry if I’ve forgotten anyone )
Thanks to Direct Moves we had a buyer for our house within a week !
Our house sale unfortunately wasn’t straightforward, due to some unforeseen circumstances which were out of our control. But with the professionalism and diligence and lots of reassurance from everyone at Direct Moves we had a successful conclusion 😊.
Can’t wait to pick up our keys and start unpacking in our forever home 🏠.
Julie · 19 May 2024
Agent replied · 11 June 2024
Dear Mrs Boniwell
Many thanks for your lovely review. We are all delighted that your sale and purchase has successfully exchanged contracts! Thank you for using us, and all the best to you in your new home.
Best wishes from all of us at Direct Moves
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