Trusted Agent profile
★★★★★
25 reviews across 3 platforms
Investment House 28 Queens Road, Weybridge KT13 9UT
Vision Properties's Weybridge office at Investment House 28 Queens Road is rated 3.3 out of 5 across 25 reviews on three platforms, including 1 Google review rated 5.0. The 20 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Weybridge office, from every platform, shown as written. First names only.
1/5
TrustpilotVery stressful experience with Vision…
Very stressful experience with Vision Properties Leeds. Repairs for a bathroom leak took 2 months, and we had to move between hotels while pregnant. We were told to pay hotel costs upfront and are still waiting for £427 reimbursement despite repeated follow-ups. Communication and handling of the situation have been extremely disappointing.
1/5
TrustpilotNo idea how to run an estate agency … money is the sole motivation, no customer care whatsoever!
I instructed Vision Properties to sell my property in Knowle in Feb 2025. From inception, the small but perfectly formed team seemed to know what they were doing. However, this was short lived when during the SSTC process it was discovered that Justin, without any prior consent included the expensive bathroom mirrors as part of the purchase price on Rightmove…. A misrepresentation in the making ! As an estate agent and particularly where you have not sought express consent, what would possess you to include a fitting into the description as part of the price!? Clearly no idea whatsoever how to run an estate agency. When queried by the buyers, I felt I had no alternative but to include the very expensive bathroom mirrors as part of the price or risk losing the sale. As a fair compromise, i asked Justin to reduce his fee by the cost of the mirrors which he flatly refused. From a customer satisfaction point of view, I thought this to be a fair compromise for his error. The whole experience has left a very bad taste in my mouth. Much to my dismay when threatened with legal action, I paid Vision Properties their full fee however I will now be taking this matter further via the Property Ombudsman and I have no intention of using this estate agent again! Utterly disgraceful and very disappointed!
2/5
TrustpilotPoor Coordination and Mismatched Viewing, Disappointed
Our viewing on Tuesday, 20th May was scheduled for 12:00 PM at Belgrave Village, Griffiths Close, Birmingham. The viewing was arranged after seeing the listing on Zoopla, and Shaikh from their team was the agent handling it.
5/5
GoogleIain arranged an open day for our property, and managed to arrange a good number of viewings, which resulted in 5 offers on our property from the one open day! Iain was very helpful in terms of each potential buyer and their status with any related properties, which helped us in our decision when accepting an offer. Our dedicated move manager James, has been very helpful throughout the transaction and has been liaising with the buyer, buyers Estate Agents with regards to their property sale, the buyers solicitors and our solicitors. He has kept us well informed at each stage. If your looking for an estate agent, I highly recommend Vision. They go the extra mile in the service, which, in a stressful process, is very very much appreciated! Thanks guys! I would definitely use you again.PositiveResponsiveness, Professionalism, Value
1/5
TrustpilotUnprofessional no show viewing
Cancelled appointments to make a 5.15 viewing and was left waiting in the cold.
5/5
TrustpilotMy company just bought a property in…
My company just bought a property in LS14, and we’re all set for new tenants. I have to say, working with Vision Property, the management company handling the place, has been amazing, way better than any other property management firm I’ve dealt with.
1/5
TrustpilotAbsolute joke - Avoid at all costs.
Absolute joke. Booked a viewing, travelled from another city just to hear the property was let agreed two days prior. No phone call, no email, no apology when spoke with the manager - Toby Green. Rude, attitude, unprofessional. Avoid at all costs.
Hi Monika, Thank you for taking to the time to leave us this review. We pride ourselves on excellent customer service and by what you have described this does fall short of our usually high standard. We’re very sorry you didn’t receive confirmation regarding the cancelation to avoid you traveling; we are looking into why this was. We can only apologise for any inconvenience this has caused. Giving the nature of your feedback; we are going to conduct a full investigation to ensure this does not happen in the future. We wish you luck in your future property search. Vision Properties
5/5
FacebookAbsolutely everyone at Vision went above and beyond throughout the entire process. They were incredibly friendly, flexible, responsive, engaged and happy to work with me, my needs and my circumstances, and I felt really well-looked after and reassured from the very beginning. I would not hesitate to come back to Vision for renting, and I would recommend them to anyone hesitant about engaging with an agency, as they're definitely a lovely one to deal with. Finding somewhere to rent is so very stressful, but they made the whole application process so much more pleasant!
5/5
TrustpilotThese guys are excellent
These guys are excellent. They have looked after my property for over 8 years with changes of tenancy all handled efficiently. Best Agents I have ever dealt with.
5/5
TrustpilotCan not recommend Vision enough
Can not recommend Vision enough. I previously marketed my home with one of the 'largest' agencies in the area who left me feeling very underwhelmed, from signing the contract I didn't hear much more from them again. Vision however restored my fate, the photography of my home was of a much higher standard than previously and I was updated often. Thank you guys, I will certainly be recommending you from now on.
5/5
TrustpilotA brilliant team!
In the past, we have approached some of the larger, more established estate agents in the area to value our home but, they always made us feel that we were just a figure and simply wanted to make money from the sale of our house. Vision were a breath of fresh air from the time they walked through the door to the day we handed over our keys.
1/5
TrustpilotYou'll never see your deposit again.
Had to leave my tenancy early, paid all the related fees. They made up excuses to avoid returning my deposit for 5 months. After involving a solicitor, they made up a separate set of "damages" even though I had not actually moved into the property, so couldn't cause any damages. Dishonest & greedy. Toby Green and friends.
1/5
TrustpilotComplete waste of time.
This is the first review I have ever left on Trustpilot. It rarely seems worth it but my short time dealing with V1sion Properties has been so needlessly complex, difficult and frustrating that on this occasion it seems worth it.
1/5
TrustpilotRenters avoid at all costs
The worst experience trying to rent a property I have ever known. The entire process was so drawn out and time consuming, no compassion is shown for people trying to rent a property.
5/5
TrustpilotEXCELLENT SERVICE THROUGHOUT
We have just sold our home with Vision properties, the service we received has been first class throughout, from the initial precise valuation from Justin, superb sales particulars brochure, which was detailed and professionally presented, right up to completion.
1/5
TrustpilotAbsolutely awful
Absolutely awful! Seeing a company ran in this manner makes me feel like I could create my own. 🤣
5/5
TrustpilotGreenville road
Staff are so helpful. Management have been nothing but kind and helpful.
1/5
FacebookIf you want to live with rats then let with V1sion. Vile cheating thieves. That's an understatement, I would rate zero or minus figures if possible. Disgrace to the housing market!
5/5
TrustpilotExcellent service should always be commended!
The following letter has been sent to Justin Hemming of Vision Properties, following a recent house sale:-
5/5
TrustpilotVision have rented my property three…
Vision have rented my property three times - each time it was filled quickly.
1/5
TrustpilotDon't rent at GREENHOUSE COMMUNITY
Whatever you do, do not rent at Greenhouse!
5/5
TrustpilotExcellent and attentive service and a satisfactory outcome
5/5
TrustpilotAmazing services
Rating only, no written review.
5/5
FacebookRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Vision Properties's Weybridge office has 25 reviews across three platforms: 1 on Google, 4 on Facebook, 20 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Vision Properties Weybridge is rated 3.3 out of 5 across all 25 reviews, and 5.0 out of 5 on Google from 1 reviews, checked 9 October 2026.
Vision Properties Weybridge, Investment House 28 Queens Road, Weybridge KT13 9UT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.