Trusted Agent profile · Westminster
★★★★★
1,878 reviews across 2 platforms
22 Devonshire Street, London, W1G 6PF, Westminster, W1G 6PF
Part of Savills, see every office.
Savills's office in Westminster, at 22 Devonshire Street, is rated 4.1 out of 5 across 1,878 reviews on two platforms, including 63 Google reviews rated 4.9.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotI would like to thank Savills for all…
I would like to thank Savills for all their hard work in selling my Parents house. They have been a pleasure to deal with and have kept us informed at every step of the process. Nothing is to much trouble for the team, Special thanks to Naomi, John, Fiona & EmmaWould I recommend Savills? In a heartbeatMany many thanks Mark & Family
5/5
TrustpilotGreat support from Nicky & team
Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!
We are so pleased that everything worked out successfully for you, Will. Thank you for providing us with an update and for taking the time to review our service.Regards,Nicky & Savills Summertown
1/5
TrustpilotAVOID THESE AGENTS AT ALL COSTS
Savills are the property managers for the house that my 84 year old father lives in. The property has been disintegrating for more than 10 years (the front of the house is falling down and urgent structural works are needed), but to date - despite trying everything, formal complaints, daily calls, emails, daily documenting of reports, they are doing NOTHING to make these repairs. Instead they just send "cost-free" contractors to come and "assess" (there have been 19 assessments conducted, ALL agreeing that urgent structural work was needed). On top of this, Savills left my father without heating for more than7 YEARS! Absolutely jaw-droppingly incompetent. It also took them 2 years and 5 months to replace the broken hot water tank (so no hot water in the taps all this time). Absolutely disgraceful to treat an 80+ year old this way. On top of that, for more than 4 years a skylight was broken letting in rain and cold. But as the stopcock was also broken for 2 years and 5 months (!!!) and happily drip-dripping into everything, it was hard to tell where all the water was coming from. Now the carpets are up, the walls sodden, the mould everywhere. But i guess that's nothing compared to the giant CRACK in the front of the house that is getting bigger. Savills should be ashamed of their behaviour, bowing to the whim of the owners of this property, a group called BANKWAYS who are run by the disgraceful WILLIAM PEARS GROUP, brothers who are notorious for their Victorian-esque approach to being landlords, letting the poor suffer in horrific conditions while they lord it up (literally) bathing in their billions. How any of these people sleep at night is beyond me. I guess Savills are too cowardly to loose their giant portfolio with this group. You all disgust me.
5/5
TrustpilotRented through Saville for the 3 years…
Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful
We really appreciate your kind feedback, Malak. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotI recently purchased a property in E14…
I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Stephanie
5/5
GoogleTom Watts has been a major help in navigating the Marylebone market. He has been hugely helpful identifying possible acquisition opportunities; connecting me with various advisors, such as a mortgage broker and solicitor; coordinating parties and ensuring deadlines are met; and providing in-depth knowledge of the local market. I highly recommend Tom for anyone looking to buy in the Marylebone area.PositiveProfessionalism
Dear Daniel Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. We are very much looking forward to working with you moving forward. Kind regards Alex Alex Ross Co-Head of Sales Marylebone & Fitzrovia
5/5
GoogleAlex and the team at Savills did a fantastic job selling my property at a very difficult time in the market during the COVID-19 lockdown. Alex was extremely helpful and knowledgeable, he managed to get the price I was hoping for against the odds and made the whole process seamless. I would recommend this branch of Savills very highly.PositiveResponsiveness, Quality, Professionalism
Dear Georgie Thank you so much for taking the time to review our performance. I’m delighted you are pleased with our performance and that we were able to achieve such a successful outcome on your behalf. We wish you the very best and hope to have the opportunity to work with you again in the future. Kind regards Claire Claire Reynolds Director Co-Head of Prime Central London Residential
5/5
TrustpilotProfessional from the very beginning
Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team
We really appreciate your kind feedback, Natasha. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sue
5/5
TrustpilotA-Game
Danielle has been super responsive to any issues raised, extremely thorough and refreshingly direct. I’m so appreciative of her advice and efforts as my property manager.
Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotSavills Auctions
The whole team at Savills Auctions have been fantastic. From the very first experience I have had with them, the customer service continues to improve. I have purchased properties many times through the auction and have also sold some properties through the auction. I would like to mention Robin and Jay Jay for always being on hand and providing great service and advice. Would highly recommend them.
Thank you for taking the time to review our service, Sim - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotJen was absolutely brilliant
Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts
Thank you, Emily. We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards, Jen
1/5
TrustpilotBeen waiting over a week on a response…
Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".
Thank you for sharing your feedback. We’re very sorry to hear about the delay and the experience you’ve had so far, this is not the level of service we aim to provide. Your interest in the Solihull property is important to us. We'd like to find out more, please send us your preferred contact details via email: socialmedia@savills.com so we can investigate as a matter of priority.
5/5
TrustpilotI was happy with the service from…
I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.
Thank you, really appreciate the kind feedback and hope you're happy in your new home!Regards,Aziz
5/5
TrustpilotSam Ing
Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.
We are so pleased that everything worked out successfully for you, Lachlan. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleWe have rented with Savills in Marylebone for a year and a half, and they have been extremely supportive throughout our time with them. Jas Baidwan in particular has gone above and beyond to support us with everything, and we can't thank her enough. Thank you Jas for always being so professional and treating your tenants with utmost care!
5/5
TrustpilotAmazing management
Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.
Thank you so much for your review, Suzan. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotI recently had the unfortunate…
I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.
Hello Aadrian, customer service is important to us so to hear of your experience we would like to find out more. Could you please email further detail to socialmedia@savills.com so we can investigate?
5/5
TrustpilotSue T at Saville,professional support always
I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue
Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue
4/5
TrustpilotGood service during our tenancy
Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.
2/5
TrustpilotVery Average At Best.
My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.
Hi Simon, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotI moved flat during Covid-19
I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotPoor communication and lack of urgency to respond to queries
Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!
We are sorry for your experience and would like to help; please email your contact details to socialmedia@savills.com so we can arrange for the Auctions team to contact you as a matter of priority.Update: the Auctions team would like to contact you but we have no reference of your reviewer name. Please email your name and details to above address and we will contact you immediately.
5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
1/5
TrustpilotTerrible service from Savills
Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.
Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?
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