MB Property Services reviews

★★★★★ 5/5

Google

I’ve been a tenant with MB Property Services for over two years, and I have to say Marilyn has been always at hand replying to every query within the same day (if not the same hour). It has been a great advantage to be able to communicate directly with her and her team via telephone and get instant updates on any issues. It’s sometimes hard to get hold of estate agents but this is not the case for Marilyn. She was also very flexible and respectful of the rent agreement, with no extra charges added over the years. I would recommend her service

Francesco · 16 January 2026

★★★★★ 1/5

Google

By far the worst agent I have worked with in 14 years of renting. Marilyn is disorganised, uncommunicative, and generally inept. Simple tasks take months to complete, and only after badgering her multiple times, sometimes angrily. Examples include her trying to change our move in date 2 days before we moved in (we booked time off work and had others moving into our current rooms… are you mad?), agreed-upon work not being completed, failure to book a mandatory annual boiler check (illegal) despite me chasing multiple times, 4 days to fix the boiler when it inevitably broke (online says 24 hours is an acceptable time for a landlord/ agent to fix a broken boiler), moving into a filthy flat that took 3 days to clean despite her saying it had been professionally cleaned (when I moved out I scrubbed it spotless as I knew that’s what the next tenant would move into), and many, many more examples. Every single engineer that she sent (handyman/ plumber/ glazier/ etc.) all had bad things to say about Marilyn and how she does business. In fact, a handyman sent by her suggested that in order to to get something done with Marilyn, I should organise it myself and dock the value from rent. I took this advice, informed Marilyn and it proved to be effective - she suddenly burst into action. She knows exactly what she’s doing; whenever Marilyn apologised or admitted fault, it was via a phone call, never in writing. A very poor company run by an incapable person who made living in my flat very stressful. I’m posting this review after getting my deposit back in full - I dared not post it before as I see from other reviews Marilyn is sluggish in returning tenants their deposits, which is extremely on brand for her. Only rent with Marilyn if you have the mental health to do so.

Charlie · 3 May 2025

★★★★★ 1/5

Google

Marilyn compulsively lies making life harder for herself & everyone involved. Do not touch them with a barge pole. Super unprofessional. - UPDATE: for those reading the letting agencies response - quite evidently my name is not 'UK london' classic Marilyn gas-lighting the place up. If you look to my record of reviews prior to this one & since then, you will see they are mixed. What 'ulterior' motive' would I possibly have targeting a random family run estate agency? My motivation: I hope that you take this review onboard and uphold throughout the year the professionalism that you demonstrated before we signed the lease. I don't want anyone to be subjected to the same year of misery that myself and my flatmates were put through due to your unmotivated lying, ignoring of maintenance that was required to meet basic legal standards and prolonging of simple tasks. To offer one of many examples that might jog your memory - we lived in the flat for first several months with no working smoke detectors (which we were unable to replace ourselves due to the 14ft high ceilings) after being promised several times that you would get landlord's permission and get a handyman in. Then randomly towards the end of our lease you and the landlord stated that we had no choice but to give you access to do extensive (and might I add very loud/ disruptive works) to improve the fire safety of the flat for the next tenant. Based on mine & my flatmates horrific experience with Marilyn, I will not reveal my identity. I am already aware that Marilyn has already made false statements to the landlord and I do not want any further encouragement from Marilyn to my landlord who could refuse to offer us references for future properties. I am very aware of how grossly unprofessional your practices are. To landlords who use/ are looking to use Marilyn: If Marilyn manages the tenant on your behalf and portrays them out to be unusually difficult, it will likely be because she is feeding the tenants lies about you & feeding you lies about the tenant. We spoke to other tenants in our building that Marilyn also manages and they had exactly the same experiences as us. My only explanation is that Marilyn is overstretched and so gets extremely confused, or gas lighting to make it appear that she is doing more work (Marilyn's tenancy management business model: 'Make if look like you need her to manage your property as these tenants are extremely high maintenance'')

S · 26 October 2020

★★★★★ 1/5

Google

I called this company to enquire about a property and the lady who answered seemed extremely rude and abrupt. She wouldn’t even let me get a sentence in and went on to complain that I was calling from an international number and that I should WhatsApp her instead. I tried to WhatsApp her but my phone bugged out and lost her number. I called her again and she had the same attitude and wouldn’t let me get a sentence in, going on to say that she would WhatsApp me instead. When I didn’t hear from her in the next few hours I called the company again, the same lady picked up with the same attitude, wouldn’t even let me tell her what property I was interested in. She got extremely rude, started talking over me and had a bad attitude in general. She said she would WhatsApp me and when I mentioned that she should use the country code for my country or she wouldn’t find me on WhatsApp ( I mentioned this since this was a problem other agents were facing ) she gets lippy with me and goes on to say “ believe me, I know how to use country codes”. There was no need for such unpleasant attitude. I don’t know if it was a racist thing or she’s just rude in general. Don’t bother doing business with them, who would want to deal with such an unpleasant lady for the duration of their tenancy when there are much nicer agents and companies in the city.

Anushka · 24 March 2023

★★★★★ 5/5

Google

I have had an excellent experience letting from Marilyn Bryant Property Services. As someone who just moved to London, Marilyn was very helpful and accommodating for my needs when finding an apartment, and has continued to be a delight to work with. The apartments are well kept, safe and beautiful, and the individuals who work for the company are great. I recommend using them for finding a flat in London, especially if this is your first time living here.

Audrey · 27 October 2018

★★★★★ 1/5

Google

I have literally never complained or written a review. I was about to see a house viewing. I see the house i make an offer on the spot, i am even willing to pay 6 months in advance . The woman looked sweet and straight forward at the beginning. She saod i will let you know asap. I texted her if she asked the landlord the offer she told me she would tell me by afternoon. I was waiting all afternoon nothing. I texted her next day, nothing no message no call. I called the following 3 days every single day, no answer. The 4th time i called her she answered and she said the answer is no becayse of x, (which i could provide btw) i will call you later to talk about it , and of course never did. Lost my time big time , superrrrr unprofessional.

Alexandra · 16 April 2022

★★★★★ 1/5

Google

**WARNING** DO NOT USE As others have noted, Marilyn starts off fine, but then becomes increasing more difficult to get a hold of for any basic communications regarding the flat. We moved out when our lease was up and were told by Marilyn that we would have our deposit back within 10 days. It's now been over a month and we have sent numerous emails, texts and phone calls about the return of our deposit and no responses at all.

Jason · 26 August 2024

★★★★★ 5/5

Google

I have always found Marilyn and her team to be efficient, resourceful, and trustworthy. She is by far the best letting agent I have ever worked with. When you own property, one of the biggest concerns is the management of the tenants. With Marilyn, this concern is handled with seamless customer service, transparent fees and any voids/repairs are handled with urgency. She treats the property as if it was her own. Recommended.

Stephanie · 27 October 2019

★★★★★ 1/5

Google

NEVER trust this property agent. This was the worst renting experience I have had in my 15 years of renting in London. 1. THE MAIN REASON TO AVOID THIS AGENT: Thank goodness our deposit was under the Deposit Protection Service (DPS) - the agent and landlord made false claims; tried to take most of our deposit for fabricated reasons (not in the check-in / check-out report); tried to falsify documents (having another check-out agreement done 3 months after our departure - not agreed to by the DPS); and luckily didn't get any money, but tried to lie, falsify, modernise and replace items un-neededly using our deposit,etc. DO NOT TRUST THEM. We have only just got all of our deposit back 4 months after leaving the property! 2. The property was filthy and unclean on moving in. 3. As soon as we'd signed the contract, the agent was consistently "too busy" - never picked up calls, never replied to emails or messages - replies were "too busy currently". 4. They consistently had works men coming in to make alterations in our apartment for the properties above us, with little to no notice. 5. The landlord wanted to frequently visit - one time to show friends around the property - under the pretence they had people who wanted to "inspect the works" - for rented accommodation, we felt the property was not ours and we had no privacy. 6. The landlord instructed works on our property's patio (which you cross to get out), of which the agent was aware, including it being dug up - without notice. I nearly had an accident. 7. The landlord instructed refurbishment on the upper apartment, of which the agent was aware - meaning scaffolding was build over our apartment, blocking out all light for nearly 3 months - without notice. 8. The Agent didn't reply to their obligation to respond to the DPS claims - they only responded when we threatened legal action 3 months after departing the property.

Lara · 16 April 2021

★★★★★ 1/5

Google

If you are Chinese and happen to see this review, you are lucky. For the past two years, I have been living in agony. On the first day, I move into the house, I found that the house has not been cleaned, the TV cannot be watched, later WIFI(all included in my contract) and the kitchen sink is blocked(I have to wash my dishes in the bathroom in the past 2 years). It was my first time renting a house in London, so I made the mistake of not checking the reviews. If there is any problem with the house(the agent is managing the house), Marilyn either ignores it or sends someone who is not competent to take a look and then leaves it at that. In the last month before I moved out of the room, the kitchen sink was finally fixed because Marilyn finally found a plumber. This was because the situation had become so bad that there was standing water on the kitchen floor. Marilyn also thought that we should split the cost of the repair, but of course, I didn't agree. After I moved out, she started delaying my request for the return of my Deposit. Fortunately, the deposit was held by a third party. Until I used legal means to urge her, she agreed to return the deposit. Of course, she falsely accused me of causing stains on the bathroom floor, even though it wasn't true. But I really didn't want to waste any more time with her. If I've said all this and you still want to rent from her, then on the first day you move in, take pictures. I know you'll need them later. Of course, what I'm saying is all true. I can find all of my former roommates to testify for me. If you are Chinese and happen to see this review, then you are lucky. For the past two years, I have been living in misery because I haven't moved out due to COVID-19. Now I've finally escaped this place. On the first day you move into a house recommended by this agency, you'll find that the house hasn't been cleaned, the TV never works, and the kitchen sink is clogged (I had to wash dishes in the bathroom). At the time, due to COVID-19, I didn't think too much, and it was my first time renting a house, so I made the mistake of not reading the reviews. If there were any problems with the apartment, Marilyn would either ignore them or send an incompetent person to look at it, leave, and that would be the end of it. In my last month in the apartment, the kitchen sink was finally fixed because Marilyn had finally found a plumber; the situation had gotten so bad that the kitchen floor was flooded. Marilyn even thought we should split the repair costs, which I, of course, refused. After I moved out, she started delaying my deposit refund request. Luckily, the deposit was held by a third party, and she only agreed to return it after I took legal action to pressure her. Of course, she falsely accused me of causing the stains on the bathroom floor, even though that wasn't true. But I really didn't want to waste any more time with her. If after all this you still want to rent from her, then take photos on your first day in the apartment; I know you'll need them. And everything I've said is true; I can find all my former roommates to corroborate this.

Emma姜 · 16 April 2024

★★★★★ 1/5

Google

This agent replies to nothing --not emails or phone calls. Cannot imagine how she expects to rent properties! I've gone elsewhere.

Sarah · 19 March 2026

★★★★★ 5/5

Google

Marilyn was extremely helpful in helping me find accommodation. She responded promptly to enquiries, kept in touch and was very thorough in her work. Thank you

Hannah · 23 March 2024

★★★★★ 1/5

Google

WARNING TO ALL PEOPLE OF COLOUR. If I could give zero stars, I would. I called up this agency for advice on finding an apartment to rent while I was overseas and the conversation was incredibly racist and the woman on the phone was not only EXTREMELY disrespectful but based her attitude on what she perceived was an immigrant speaking on the phone. She kept mentioning that I was ‘ obviously not in the UK‘ and SCREAMING at me on the phone! I will NEVER go back to this racist establishment and warn others not to as well.

Nour · 24 March 2023

★★★★★ 5/5

Google

Thank you to Marilyn and her team for helping me find two perfect flats (moved to a bigger flat after a few years)! Amazing service, she knew exactly what I wanted and it was a fast and secured process. Thanks again, really appreciate all your help and efforts.

Hafsatu · 27 October 2019

★★★★★ 1/5

Google

Took her about a year to return our deposit without any justification whatsoever, failing to inform us of basic rights as tenants that would have never allowed her to withhold it for that long in the first place. Lost our inventory check-in list and disclosed personal tenancy information publicly without our consent. What more could you ask for

Daniel · 27 October 2018

★★★★★ 1/5

Google

I hate giving bad reviews, however this review is intended to warn tenants (I cannot speak for Landlord's) and things they should be aware of. Note none of this is opinion, it is an accurate description of things that have happened. 1 - The day we moved in the property was filthy and we had to get MB Property to arrange a cleaner. This ended up being a heavily pregnant lady who was expected to deep clean a 2 bedroom apartment (it needed a deep clean due to development works and was incredibly dusty). Unfortunately this was a sign of things to come. 2 - Overall service during our time when there was issues was substandard and in the end I ended up fixing things myself as I knew it would be more of a headache to call MB Property Services. You will be told its wrong time to call or too busy to help. This echoes other reviews I have seen and I can attest this to be the case. 3 - By far the biggest warning I can give is the checkout process. I am firstly very pleased the DPS scheme is in place. The landlord attempted to not only charge us for additional work on improving the property but then they supplied a new checkin report 2 months after we moved out as evidence towards their case. This is so low and dishonest it makes me wonder what else this company gets upto. Thankfully we got our full deposit back and I wish I could publish the rejected document for all to see. I must urge anyone looking at a property marketed through Marilyn Bryant to proceed with caution or if at all possible avoid. If its a property you like make sure you are all over MB property Services from the start and be watchful of any bad business practice's. Infact expect them and then you won't be surprised when they arise. Protect yourself and document everything as trust me it will come in handy when you move out. I can only hope that companies like this and the people who run them are not in business one day. They don't deserve to be.

Adrian · 16 April 2021

★★★★★ 1/5

Google

Don't answer the phone and if they do its to ask to call back

Ilor · 27 June 2025

★★★★★ 5/5

Google

Great experience with Marilyn and Mike! My entire rental process went very smoothly (1.5 years ago now), and she handled my tenancy renewal as well. She's quick to respond via phone, text, or email, and also very responsive outside the scope of normal responsibilities - i.e. when I locked myself out of my flat, she brought me a set of spare keys so I wouldn't have to call the locksmith. Absolutely delighted with the service so far.

Kate · 27 October 2018

★★★★★ 1/5

Google

Marilyn compulsively lies making life harder for herself & everyone involved. Do not touch them with a barge pole. Super unprofessional. - UPDATE: for those reading the letting agencies response - quite evidently my …

B · 16 April 2020

★★★★★ 1/5

Google

This has truly been the most frustrating property service I've ever encountered. They rarely answer calls, and when they do, they repeatedly promise to call back, but then they simply ignore you.

Ahmed · 23 March 2024

★★★★★ 1/5

Google

Quite literally the worst service I have ever recieved by a lettings agency. Agent constantly interrupted and asked me to hurry my querry, complaining of the amount of calls they were taking at the moment. Would rather be homeless than let with this agency.

Agustin · 16 April 2022

★★★★★ 5/5

Google

Great letting experience with Marylin, who has been an excellent agent during my 3 months in London. The flat was perfect as well as her services (check out, deposit etc...). We had no problem to rent the flat for a short term period, which could be very difficult for students in London. I recommend this agency!!

Sacha · 27 October 2018

★★★★★ 1/5

Google

Interested in a property and agent was extremely rude on the phone, very unprofessional. Basically Got reprimanded for ringing them and leaving a message. Never renting from them. Get your communication skills right first!!

Someone · 24 March 2023

★★★★★ 1/5

Google

Interested in a property and agent was extremely rude on the phone, very unprofessional and she would call back. She called back and called me by the wrong name, then couldn't get off the phone quick enough. Very disappointing as I was interested in renting.

Lucy · 16 April 2021