1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
Trusted Agent profile · Westminster
Marsh & Parsons Pimlico & Westminster reviews
★★★★★
921 reviews across 2 platforms
53 Warwick Way Pimlico, London, SW1V 1QS, Westminster, SW1V 1QS
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Westminster, at 53 Warwick Way Pimlico, is rated 4.1 out of 5 across 921 reviews on two platforms, including 108 Google reviews rated 4.3.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
GoogleWe would like to thank a Marsh & Parsons for being very responsive throughout our tenancy. Both early on when looking for a property and throughout as a tenant the team there were always very helpful.
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 25 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
GoogleMarsh & Parsons did a great job for us. They found us tenants for our flat within a few weeks and for the asking price. We were very pleased with the service.
5/5
TrustpilotAmazing service
Agent replied · 25 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Leonids, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GooglePolly at Marsh and Parsons is absolutely excellent - incredibly well organised and always happy to help sort things out. An absolute pleasure to work with!
5/5
TrustpilotQuick and easy process with Charmaine
Rating only, no written review.
Agent replied · 22 February 2026
Dear Adam, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotOWAIN IS AMAZING!
Agent replied · 22 February 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
TrustpilotLucy is the best!
5/5
TrustpilotHigly professional and reliable
Excellent service!
Agent replied · 22 October 2025
Dear Marco, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleThe office team are communicative and easy to deal with. Great agents!
5/5
Googleexcellent experience. Hugo worked with us. Professional and responsive.
5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Agent replied · 23 October 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood contact with Baran Mehmet
Rating only, no written review.
Agent replied · 25 December 2024
Dear Sylvie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Marsh & Parsons Pimlico & Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
