Marsh & Parsons Pimlico & Westminster reviews

★★★★★ 3/5

Trustpilot

Slow to Reply/Minimal Help

Initially, M&P was slow to respond when I faced issues in my apartment. I learned this is because my original agent had quit. I was transferred to a new agent about halfway through my tenancy and he was much more responsive but still not as helpful as I would have liked.

Madison · 23 February 2024

★★★★★ 5/5

Trustpilot

Ellie and Abdullah were great!

During my 20 month tenancy at property managed by Marsh & Parsons I was primarily in contact with 2 property managers Ellie Hodkinson & Abdullah Leghari, both were highly responsive, attentive & professional. Any issues were dealt with in a timely & purposeful manner. Very pleased with my overall interactions with them!

Mason · 28 January 2024

★★★★★ 5/5

Trustpilot

Service Turned Around Thanks to Neil

I haven’t been a massive fan of Marsh & Parsons over the years, in fact, my experience with previous property managers was pretty disappointing, and I was close to lowering my review because of it.

Eli · 21 November 2025

★★★★★ 1/5

Trustpilot

Lack of Integrity, money machine....

Absolutely disappointed by M&Ps management of our flat. Our flat was returned in a poor state. We used to pay them additional fees in order to manage our property, but felt as if they were continuously recommending works and when we refused they would leave things broken, rather then how they were initially. We've tried several times to rectify issues, but of course everything would require more money. What really caused me to question their integrity was when I was told that perhaps I could suggest holding back some of our tenants deposits to cover the costs.

George · 20 October 2020

★★★★★ 1/5

Trustpilot

Beware beware , ive been mugged

Beware beware , they asked for a 325 £ deposit , called on a saturday morning at 8 am and bullies me to pay them a deposit or i will lose the property i was about to rent , basicly my income of 3500£ a month was not suficient to rent 1 bed room flat , so i ve lost my deposit , i ve been literaly coned by THabita and the staff there , pls do not use !!! After i left my review they say that im not in their sistem , ahahha

Pop · 15 October 2020

★★★★★ 1/5

Trustpilot

I never leave reviews but this was bad

I never leave reviews, but our eExperience was so bad I feel it necessary. The agent who showed us around brackets (Michael, Northcote Road) was completely unprofessional, time wasting and careless. To make things worse they have non-stop called me, emailed me and texted me since this- trying to get me to rent other properties from them. I have told them so many times now that I’m not interested and have even blocked their number. They managed to get round this by messaging me on mobile numbers.

Alice · 15 October 2020

★★★★★ 1/5

Trustpilot

If I could give -5 Stars I would !

A dreadful agency to work with !We visited a property in Kensal on 12 Kilburn Lane with my 6 month old daughter and wife. Not even the rats would wany to live there. The property was on offer at far to high a price and the condition of the flat was dire and smelled of an ashtray not to mention the agent was 10 minutes late for her own viewing. It should have been professionally cleaned even before being viewed.Also we visited a flat with another agency on the same day only to find out that this estate agency already pinched it by showing it one hour prior to us on th same day to one of there potential customers.When getting a courtesy call from one of the staff I commented on the above an how I was still looking for property. She seemed very upset when I expressed my opinion on how all agencies do not communicate to one another and how they are happy to let you view a flat knowing that another agency in turn might have already let it out ! (which is when the agent put the phone down on me).This type of attitude will not flow in this industry especially during these time !I would avoid them at all costs !

ADE · 6 October 2020

★★★★★ 4/5

Trustpilot

Had a really stressful time recently…

Had a really stressful time recently with my tenancy. However Tor, from the Renewals Team, was incredibly helpful and managed to resolve the issue for me quite promptly. Thanks again, it's very much appreciated.

Michael · 3 December 2024

★★★★★ 1/5

Trustpilot

Utterly unrealiable and incompetent

Marsh & Parsons are utterly incompetent and unreliable. Have had so many issues with their handling of a rental property - from getting almost ALL the furniture orders wrong (which they only agreed to correct after we threatened legal action) to leaving a malfunctioning boiler and shower (the only shower in the property) unresolved for over 3 months, during a global pandemic. It’s exhausting dealing with them, everything is more convoluted than necessary. Perhaps they feel the need to prevaricate, and obfuscate to prove their utility. Awful experience, would strongly advise avoiding dealing with them altogether. Would never trust my purchase, sale or rental of a property with them.

Chai · 30 September 2020

★★★★★ 1/5

Trustpilot

Worst Experience

After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.

Eesha · 23 September 2020

★★★★★ 5/5

Trustpilot

Victry Simbo - tenancy manager…

Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.

Elli · 21 June 2024

★★★★★ 5/5

Trustpilot

Provide a great management &…

Provide a great management & professional service (thanks Derbhla)

HSR · 15 September 2023

★★★★★ 5/5

Trustpilot

Marsh and Parsons have managed my…

Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend

Benjamin · 28 October 2024

★★★★★ 5/5

Trustpilot

“Professional

“Professional, Patient, and Got the Job Done”

Gautam · 16 October 2025

★★★★★ 5/5

Trustpilot

Great experience

I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.

Angela · 23 July 2025

★★★★★ 5/5

Google

Andrei has done absolute benchmarking job in terms of assisting us in our property search journey. It was a piece of a cake for us to find the best property within our requirements. He is very kind and very helpful at every step of the process.

Sumanth · 26 April 2024

★★★★★ 1/5

Trustpilot

Never use Marsh & Parsons

3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.

Matilda · 30 November 2020

★★★★★ 5/5

Trustpilot

Marsh and Parsons appointed a new Tenancy Manager

Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.

Nisha · 4 July 2024

★★★★★ 2/5

Trustpilot

I used Marsh & Parsons as a landlord and won't make the same mistake again…

I used Marsh & Parsons as a landlord and am very disappointed with the experience. They take a lot of money for what they do but don't deliver much value. They assured me that the tenants they found me were all working professionals, but it turned out one was still a student on work experience, and the other was on a short-term gig and promptly got let go. Communication with head office is curt and dismissive, and they have no interest in building a relationship apart from when there is an opportunity for them to make more money on you. I won't be using them again and would not recommend them.

Anna · 18 April 2020

★★★★★ 5/5

Google

Had a very smooth renting experience with Andrei - he understood clearly what I was looking for and was very well prepared. It was an absolute delight having him as my agent and would highly recommend him! He’s a star! 🌟 …

Sabrina · 25 June 2024

★★★★★ 5/5

Trustpilot

Exceptional assistance w/ Lease Assignemnt

Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!

AO · 13 September 2023

★★★★★ 1/5

Google

The worst possible agency ever. They are very caring and attending till you sign the paper. Afterwards comes the schemes and harrastment. My flatmate and I paid the first 6 months rent and then the remaining 3 in advance and in full. Therefore, they gave us a little discount on the check in fee. We paid every penny that was on the signed statement of accounts in advance and in full. However, when our tennancy ended, they threatened not to release the deposit because we had to pay extra check in fee, even though it was stated differently on the signed paper as they gave us the so called discount. They deducted it on our deposit. Secondly, they started the viewings before the legal period started. What is more; they were doing the viewings WITHOUT ANY PRIOR NOTICE. So be careful, you might be in the shower and someone might just walk in if you rent a flat from Marsh & Parsons. Also they charged us more money because they said on their "SYSTEM" our tennancy end date was changed to some later date and we had to pay for up to that date. Even though we had no knowledge of it and we vacated the flat already. They deducted it on the depositas well. So they deducted great amount of Money on our deposit, harrassed us while we were living in the flat. We are looking for a flat now in the area but no matter how nice the flat is, we don't ever consider the flats on Marsh & Parsons. As far as my experience taught me, I advise everyone to stay away from this agency. The flat was also supposed to be professionally cleaned before we moved in but it was incredibly dirty. Hair on the floor everywhere. But they did charge us for the cleaning of the flat at the end of the tennancy… The discount wasn't verbal. I have copies. First, I was sent a statement of account, then after our phone call, I was sent another statement of account with the discount which I signed and paid in full. However, you complately ignored it and deducted the rest from the deposit at the end of the tennancy. I don't care about the Money. It was insignificant but I do care about the way you treat your tennants. And I see you have nothing to say about the rest of the "frustrating experince I had." I guess it is a normal day at marsh and parsons.

Tilbe · 25 October 2019

★★★★★ 1/5

Google

I am very shocked by how terrible the service is at M&P. They treat tenants very badly, they carried out viewings in my flat without my consent, and when I got home, I saw spilled liquid on the carpet. I emailed M&P about it and my property manager said they would contact front office about it but I never got a response. Now I have moved out, front office is denying to pay for the damage they have caused, and is asking to take out £154.80 of my deposit for a carpet clean due to the damage they have caused for not being careful with who they bring to the flat. This is completely unacceptable.

Michelle · 25 October 2019

★★★★★ 5/5

Trustpilot

Efficient and courteous

Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.

Elena · 19 December 2024