Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotA big thanks to Helen Moseley in…
A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏
LOUISE · 5 March 2023
Agent replied · 23 October 2024
Hi Louise, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Helen and the Askew Road team will be thrilled. All the best, Marsh & Parsons.
★★★★★ 5/5
TrustpilotExcellent communication with Property…
Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.
Mark · 28 April 2026
Agent replied · 25 May 2026
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotElisabeth has solved all of our…
Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.
Michele · 29 April 2024
Agent replied · 23 October 2024
Dear Michele, Thank you for your kind comments regarding Elisabeth and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleThe team is great at closing deals efficiently and is always quick to respond to any day-to-day issues. Would recommend!
Natalija · 16 March 2026
Agent replied · 16 April 2026
Dear Natalija, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Poppy · 17 June 2024
Agent replied · 23 October 2024
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Nelson · 16 January 2024
Agent replied · 23 October 2024
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid at all costs
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.
Mitch · 30 January 2024
Agent replied · 23 October 2024
Dear Mitch, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you, Tatiana.
Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!
Rolo · 13 February 2024
Agent replied · 23 October 2024
Dear Rolo, Thank you for taking the time to rate your service with Tatiana. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah is an excellent tenancy…
Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient
Tim · 27 September 2023
Agent replied · 23 October 2024
Dear Tim, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotProperty manager experience
Cameron is a new property manager for me and so far been great at responding quickly and resolving the issues. I am very impressed and wanted to thank for all the efforts!
Dasha · 19 January 2024
Agent replied · 23 October 2024
Dear Dasha, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of working with Mackenzie. I enquired into one flat and Mackenzie arrange a full tour of multiple flats he thought would work for me. We found a flat we loved and Mack is guided us through the rental process. He was fantastic. Thank you Mackenzie!!
Georgia · 20 October 2024
★★★★★ 5/5
TrustpilotReally helpful follow up by Property…
Really helpful follow up by Property Manager - Abdullah LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah
Robert · 12 October 2023
Agent replied · 23 October 2024
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat agency
Great agency, prompt and efficient communication from the team. Debbie managed our onboarding and off boarding from the property very well. Thanks!
Kore · 12 February 2026
Agent replied · 22 February 2026
Dear Kore, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards,Hayley
★★★★★ 5/5
TrustpilotExcellent
Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.
IH · 14 October 2024
Agent replied · 23 November 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat experience
Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.
Customer · 2 November 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotPhoebe and the letting team.
Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P
Matthew · 10 January 2024
Agent replied · 23 October 2024
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from a Tenancy Manager
Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.
Betty · 23 August 2024
Agent replied · 23 October 2024
Dear Betty, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service From Jasmin
Jasmin is very efficient and a delightful individual to deal with, nothing seems to be too much trouble
Clive · 24 September 2024
Agent replied · 23 October 2024
Dear Clive, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDaniel Leung was very very helpful and…
Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.
Rosie · 19 July 2024
Agent replied · 23 October 2024
Dear Rosie, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
Niina · 18 December 2025
★★★★★ 5/5
TrustpilotDerbhla has been amazing with helping…
Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!
Edward · 27 March 2024
Agent replied · 23 October 2024
Dear Edward, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah Leghari has been very…
Abdullah Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah. He is very professional and effiecient at his job. Great work Abdullah keep up the good work!
A · 20 September 2023
Agent replied · 23 October 2024
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEdward has been brilliant
Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.
Happy · 15 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMaha Iqbal is highly efficient
Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.
Frodsham · 20 December 2023
Agent replied · 23 October 2024
Dear Frodsham, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
