Trusted Agent profile · Westminster

Marsh & Parsons Marylebone & Mayfair reviews in Westminster

4.3

★★★★★ Great

1,011 reviews across 2 platforms

94 Baker Street, Marylebone, London, W1U 6FZ, Westminster, W1U 6FZ

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Westminster, at 94 Baker Street, is rated 4.3 out of 5 across 1,011 reviews on two platforms, including 181 Google reviews rated 4.7.

Google logo

4.7 / 5

181

Reviews on Google

This office

Trustpilot logo

830

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

4/5

Trustpilot

Abdulla Leghari was very helpful and…

Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.

Francis · 31 October 2023

Agent replied · 23 October 2024

Dear Francis, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Recently dealt with Melissa Spence who was outstanding. So professional and a credit to the company! Thank you Melissa!!

Damien · 26 October 2023

Agent replied · 25 October 2024

Dear Damien, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Recently dealt with Melissa Spence who was outstanding. So professional and a credit to the company! Thank you Melissa!!

Jessica · 26 October 2023

Agent replied · 25 October 2024

Dear Jessica, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Melissa, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Kristine did a viewing with me and she was so knowledgeable and friendly! So glad I chose to go with Marsh and Parsons

Aliah · 4 September 2025

Agent replied · 8 September 2025

Dear Aliah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Louis gave me an highly enjoyable and entertaining viewing experience and understood my needs well. I strongly recommend using him as an agent.

Gregor · 4 September 2025

Agent replied · 8 September 2025

Dear Gregor, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Trustpilot

Tor was very efficient renewing the…

Tor was very efficient renewing the lease on my property. Thank you.

Marina · 22 March 2024

Agent replied · 23 October 2024

Dear Marina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Special Thanks

Special Thanks to Geena for efficiency and prompt response to my query.

J · 18 March 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Thank you, Will!

These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.

Victoria · 18 March 2024

Agent replied · 23 October 2024

Dear Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Geena was great

Geena was great! Very helpful, willing to get information and clarity from both parties.

Karan · 5 February 2024

Agent replied · 23 October 2024

Dear Karan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Jordann was prompt at helping me with…

Jordann was prompt at helping me with my queries and was super helpful. Thank you!

Anou · 12 January 2024

Agent replied · 23 October 2024

Dear Anou, Thank you for taking the time to rate your service with Jordann. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Baran was very easy and clear to talk…

Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks

Camilla · 30 October 2024

5/5

Trustpilot

Ellie is very professional and…

Ellie is very professional and efficient at her job and has made my life easier as a landlord.

A · 28 October 2023

Agent replied · 23 October 2024

Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Recently dealt with Melissa Spence when looking for a new property, she was fantastic throughout. A true professional.

Matt · 26 October 2023

Agent replied · 25 October 2024

Dear Matt, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford , Customer Relations Team

5/5

Google

Had a great experience working with Kristine and rest of the team. I sincerely appreciate all the support they provided in a compressed timeframe. The viewing process was conducted professionally by Kristine, with all outstanding items addressed in a timely manner. The offer/negotiation stage was also managed very efficiently, with the team being extremely responsive around the clock. Highly recommend!

Landy · 28 February 2024

Agent replied · 25 October 2024

Dear Landy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kristine and the team. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team..

5/5

Trustpilot

Cameron has been very helpful

Cameron has been very helpful! Very efficient in sorting out everything, really helpful!

Consumer · 8 February 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Exemplary Manager

Edward is a dedicated and supportive professional who exceeded my expectations.

Vasso · 19 March 2024

Agent replied · 23 October 2024

Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Property Manager

Property ManagerAbdullah​​​​ Leghari has been a responsive and helpful property manager - many thanks for your support!

Dr · 7 November 2023

Agent replied · 23 October 2024

Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Super responsive

Daniel has been very helpful and responsive throughout the process!

Susan · 2 April 2024

Agent replied · 23 October 2024

Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team

5/5

Google

I have nothing but excellent things to say about Emma Chapman at Marsh & Parsons. Emma Chapman is the Senior Lettings Negotiator at the Marsh & Parsons branch at Baker St. in Marylebone. I walked into their office, recently, without an appointment, looking for apartment rentals in the Marylebone area. Emma immediately brought out brochures of a dozen potential rentals. The next day she spent 5 hours driving me around Marylebone and nearby areas showing me a wide assortment of beautiful apartments. Once I decided on which apartment I wanted to rent, Emma was tremendously helpful, with negotiating the lease, setting up my utilities, and even the arduous process of getting a resident parking permit. I have never worked with a real estate agent that worked as hard as Emma Chapman did. She receives my highest recommendations and hope that anyone looking to lease an apartment, gets the opportunity to work with Emma Chapman.

Mitch · 27 October 2016

5/5

Trustpilot

Great service

My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!

Emily · 21 September 2023

Agent replied · 23 October 2024

Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

The M&P experience

The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest

Mr · 23 June 2024

Agent replied · 23 October 2024

Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.

5/5

Trustpilot

Tatiana has been a great help and is…

Tatiana has been a great help and is always very respectful and easygoing.

Kieran · 12 January 2024

Agent replied · 23 October 2024

Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Charlie Caine has been brilliant from…

Charlie Caine has been brilliant from start to finish- top marks

Holly · 24 February 2024

Agent replied · 23 October 2024

Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Derbhla is the most helpful agent I…

Derbhla is the most helpful agent I have met lately

Aina · 8 March 2024

Agent replied · 23 October 2024

Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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