5/5
TrustpilotCharlie at Knight Frank was a pleasure…
Charlie at Knight Frank was a pleasure to work with. Very professional and made the process as stress free as possible. I would definitely recommend and use again in the future.
Trusted Agent profile · Westminster
Knight Frank Country Department Sales reviews in Westminster
★★★★★
1,679 reviews across 2 platforms
55 Baker Street, London, W1U 8AN, Westminster, W1U 8AN
Knight Frank's office in Westminster, at 55 Baker Street, is rated 4.8 out of 5 across 1,679 reviews on two platforms, including 137 Google reviews rated 4.2.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEhteshaam From knight Frank has…
Ehteshaam From knight Frank has excellent service in assisting me to chase the rent from tenant
Agent replied · 26 October 2024
‘Thank you Wilson! It was a pleasure assisting you in chasing for the rent. Please let me know if you require assistance in the future and I will be more than happy to help.’Kind regards,Ehteshaam
5/5
TrustpilotStine put a lot of effort into trying…
Stine put a lot of effort into trying to find us a place, which we really appreciated.
Agent replied · 26 October 2024
Dear Patrick, It has been a pleasure to work with you. I am ready to assist you anytime in the future!All the bestStine
5/5
TrustpilotGood quality service
Quick response to inquiries, kindly support .
Agent replied · 26 October 2024
Dear Mr Hamano,Thank you for your kind words. Wishing you all the best in your new home.Kind regards,Japan Desk Team
5/5
TrustpilotGood Personal Service
The property manager Phill Dunn provided excellent customer service reponding quickly to any queries raised.
Agent replied · 26 October 2024
It has been a pleasure to look after your property, I hope we can work together again in the future. Phillip
5/5
TrustpilotKnight Frank is always reliable
Knight Frank is always reliable and they work hard
Agent replied · 26 October 2024
Dear Indah, thank you so much for your review. I am delighted that we could help you move again!Best wishesWilliam
5/5
TrustpilotAlways great service by Catrin Baker
Agent replied · 26 October 2024
Thank you Nadia for your kind review. It is always a pleasure to be able to help.Kind regards,Catrin
5/5
TrustpilotWe have received great service from the…
We have received great service from the Property Manager of our property namely Charlie Toyne‑Sewell. He is consistently responsive, responsible, and follows up on any issues. He has been a great help.
Agent replied · 26 October 2024
Good morning,Thank you for your kind words, I really appreciate it and have a lovely weekend.Kind regards,Charlie
5/5
TrustpilotThere have been quite a few changes in…
There have been quite a few changes in the Property Manager for my apartment recently, which can be a bit of a pain. However, I'm really glad to be working with Jason Chu as he is very responsive and polite. Keep up the good work Jason!
Agent replied · 26 October 2024
Dear Min, Many thanks for the kind and encouraging feedback. I very much look forward to collaborating with you for the many years to come. Best wishes, Jason
1/5
GoogleBad, just so bad. Avoid at all costs. They worked on a property we wanted to rent in co-operation with a smaller, local estate agency and the service was so laborious, condescending and panicky that we had to pull our offer off the table due to the aggravation it was causing, even choosing to lose our deposit in the process to avoid dealing with unprofessional behaviour. No doubt they communicated to the landlord that the deal was cancelled for problems to do with the renter rather than problems with the agent. If you are looking to list your property with this company beware, their ineptitude will cost you time and money.
1/5
GoogleI’ve got the most disagreeable experience with this people, I catch up a property Onthemarket (Facebook) I call first time the guys that answer my call was ‘Jonh’ He said that an agent should be in touch with me very shortly, then half and hour after that laid call me back, she said, your viewing it’s for tomorrow at 9:30am, that was perfect, but then I called to the office again to confirm my viewing, but the guy said, that my view it wasn’t come through, so he made another one at 10:30am today 29th of August. Today I called very early in the morning to confirm my viewing, the First Lady said ‘give me 10 minutes and I call you back’ (this never happened), I called again ‘the other lady said the same’ I called like 7 times again, and no one answered, an the in my intent no.8 and other lady answered she said ‘ sorry Roy we have to re-arranged your view cuz it’s nobody there’. I spend money and time to go there and that was her answer, so they re-arranged my view at 5:30 today and like 30 minutes ago I received and email from William ‘the person that supposed to be there this morning saying, so sorry Roy I can attend you viewing today because the property it’s gone all ready. Can you imagine this guys? It’s unacceptable, you can’t feel complete confidence with people like this, no professional, nothing serious, so bad company. Thanks you knight frank for this extremely bad experience.
5/5
TrustpilotThanks for the great service
As usual, the team at Knight Frank provided a timely, friendly and efficient service. Thank you.
Agent replied · 26 October 2024
Thank you ever so much, Graham. It is a pleasure assisting you. Ehteshaam
5/5
TrustpilotAlways responsive and helpful.
Agent replied · 26 October 2024
Thank you for your lovely reivew and we are so thrilled the team were so helpful. Knight Frank
5/5
TrustpilotVery professional
Very professional, personal and extremely helpful service from Knight Frank. Thanks for making it so easy.
Agent replied · 26 October 2024
Thank you Alexander, for your kind review. It was an absolute pleasure finding you a new home. Tasha
5/5
TrustpilotSwift turnaround from Vinnie at renewal…
Swift turnaround from Vinnie at renewal time
Agent replied · 26 October 2024
Dear Alan,It was a pleasure to assist you.Thanks.Kind regards,Vinnie
5/5
TrustpilotHelp with paying rent
The experience was great because of quick answers and a very friendly and solution driven approach!
Agent replied · 26 October 2024
Thank you Max for your kind words. It was a pleasure assisting you. Ehteshaam
5/5
TrustpilotVery good communication and attention to detail
Prompt courteous communication and response to queries.
Agent replied · 26 October 2024
Hi Clare,Thank you for writing such a kind review. I'm pleased we were able to respond to your queries efficiently and effectively! If you need any further assistance please do not hesitate to contact us.Kind regards,Owen
5/5
TrustpilotProactively follows up and responds timely
Vinnie from Renewals proactively follows up on matters and give timely responses. Keep it up!
Agent replied · 26 October 2024
Dear Leong,Thank you very much for your kind words.It has been a pleasure to assist you through the process.Kind regards,Vinnie
5/5
TrustpilotThanks for Jason!
Thanks for Jason!! He helped me a lot!! And so thanksful have property manager ask him!!
Agent replied · 26 October 2024
Hi Hu Thank you for your review! Glad I was able to help here, should you need anything else please do not hesitaety to reach outKind Regards,Jason
5/5
TrustpilotVinnie from renewal
Vinnie from renewalAn efficient and fast handling of the negotiations to renew the contract
Agent replied · 26 October 2024
Dear Silvano,Thank you for the kind words. It was a pleasure to assist you.Kind regards, Vinnie
5/5
Trustpilotprompt responses
Summer had prompt responses, very friendly & helpful
Agent replied · 26 October 2024
I'm glad I could assist you in finding a new home. If you have any more questions or need further assistance, feel free to reach out. Best of luck in your new home!
5/5
TrustpilotProfessional Real Estate Agency
Brigette helped me renew my lease smoothly.
Agent replied · 26 October 2024
Dear OzkanThank you for your feedback and glad we agreed a renewal to your lease swiftly. Kind regardsBrigette
5/5
TrustpilotRenewal
Good experience with Vinnie from Renewals who kept the ball rolling even while on vacation
Agent replied · 26 October 2024
Dear Marcus,Thank you for your kind words.It was a pleasure to assist you.Kind regards,Vinnie
1/5
GoogleReview of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service. The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) meaning the property managers are not familiar with the properties they manage since they never actually visit them. This can lead to issues at check-out re dilapidations. A seeming lack of communication between the lettings agents and KFPM can also lead to issues with re-letting and void periods. In my experience KFPM does not attempt to save their landlords money and will often use expensive contractors for works on the basis of one quotation only. My impression is further that the property managers will do everything they can to avoid difficult conversations with their tenants and would rather negotiate against their landlords. All in all a very poor service which comes at a high cost (in terms of high fees, expensive works, significant dilapidations which will never be fully recovered from departing tenants and void periods). Actually from my perspective there is very little "service" element to KFPM's property management service at all, and there is zero value-add. If one views one's property as an important asset / investment to be nurtured and financially optimised whilst providing high quality accommodation for tenants, I personally believe that this is the wrong agency for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
