Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlways there for us
Throughout the long drawn out sale of our property, Francesca Leighton-Scott and her team provided exemplary service. Professional, friendly, approachable. In particular dealing co-operatively with another agent, following up leads and dealing with the need to conclude urgently for personal reasons. Highly recommended.
Marian · 7 April 2024
Agent replied · 26 October 2024
Thank you for your kind words Marian. It has been a journey, and I am so pleased that the patience and persistence paid off. It was a pleasure working with you both. Kindest regards, Francesca.
★★★★★ 5/5
TrustpilotProfessional, friendly and helpful
From my initial contact with Lexi, subsequent viewings with James, and diligent follow-up from Lexi I found them to be professional, friendly and helpful throughout.Lexi is truly an asset to the Knight Frank team.
Customer · 13 September 2024
Agent replied · 26 October 2024
Thank you so much for your kind words. It was an absolute pleasure to help you and we hope to work together again in the future! If we can ever be of assistance, please do let us know.Best wishes,Lexi and James
★★★★★ 5/5
TrustpilotVery positive experience!
Ines was excellent from start to finish - super proactive and communicative. A country mile ahead of other chaotic estate agent dealings I’ve had in the past over the years!
Ed · 13 November 2024
Agent replied · 27 December 2024
Thank you Ed for your feedback, So pleased I was able to assist with your search!All the best, Ines
★★★★★ 2/5
Google"Be the person who can find a way when everyone else is looking for an excuse."How can I contact you by email?
صبري · 10 June 2026
Agent replied · 10 October 2026
Sabri,
We are sorry to hear about your experience. We are afraid we have not been able to find your details on our system. Please reach out to customerexperience@knightfrank.com so we can review this further for you.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotOmar Areef is the best real estate…
Omar Areef is the best real estate agent ever; extremely helpful, responsive, and always with a good attitude and positive energy. He helped me find and secure my current home, which is better than I even imagined and hoped, taken from a virtual tour. Thank you so much!
Wan · 15 December 2023
Agent replied · 26 October 2024
Thank you Wan Lin for your fantastic review. It was a pleasure working with you to find you your new London home! Kind regards, Omar
★★★★★ 1/5
GoogleMoved into a rental property that was supposed to be cleaned but hasn't. Also discovered rodents. Apalling, they just lie all the time. Tried to scam me and wanted to withold money of my deposit as well even though I left the flat in an immaculate condition and better than when I moved in. Knight Frank and Rachek just want to keep the deposits so they can collect interest. Liars do not rent with them. They also did not do repairs. Document everything!
Sandra · 10 October 2024
Agent replied · 24 October 2024
Hi Sandra,
We are really sorry to hear about your experience. Please can we ask that you reach out to complaints@knightfrank.com so we can review this further. Thank you
Knight Frank
★★★★★ 1/5
GoogleSmall budget renters should stay away. End of tenancy process, maintenance handlings, and general customer service is terrible. When the washing machine broke it took them a month to have it assessed and then another week to have it replaced, other maintenance issues were also haphazardly handled. After the check out process all previously present faults that we have documented with each 6 monthly check up, was presented on the check out report as our fault. Also the professional cleaning service they recommended cannot be accessed by tenants resulting in the charges of that company to be deducted from the deposit.
Real nightmare that just added to the stress of moving and left our new finances in shambles. Glad we could find private rentals.
Thank you for nothing.
Luca · 10 October 2024
Agent replied · 24 October 2024
Dear Luca,
Thank you for your feedback and we are sorry your expereince has fallen below expectation. If you would like to dicsuss this further please reach out to complaints@knightfrank.com. Please accept our apologies again.
Knight Frank
★★★★★ 5/5
TrustpilotGreat Experience
James Szalay was very polite and professional and we had a pleasant experience and got the apartment we wanted. There's been a bit of back and forth with tenant verification platform, but other than that everything was great!
Alexander · 30 June 2024
Agent replied · 26 October 2024
Thank you for the kind review, Alex.I hope that you are enjoying your new home.Please do let me know if I can help with anything else in the future.Very best,James
★★★★★ 5/5
TrustpilotTop guys always willing to help
Top guys always willing to help. Efficient and proactive.
Ethereal · 3 September 2026
Agent replied · 22 September 2026
Thank you ever so much for your kind words. It is pleasure assisting you!
Knight Frank Kings Cross
★★★★★ 5/5
Trustpilotmove-out
Alfie Rippon has been incredibly responsible and polite throughout the entire process of my move-out. He was extremely helpful and made everything so much easier. I really appreciate his professionalism and support!
BINGYUAN · 2 October 2024
Agent replied · 26 October 2024
Dear Bingyuan,Thank you for the review and kind words. I’m glad I was able to assist with this process.All the best,Alfie
★★★★★ 5/5
TrustpilotEhteshaam has been a great help he…
Ehteshaam has been a great help he always gets back to me by return. I contact him regularly and he always has the correct information back to me same day.
Denise · 1 November 2024
Agent replied · 26 October 2024
Thank you very much for your glowing review Denise! It is always a pleasure assisting you and your team. Please continue to contact me for any assistance you require and I will be more than happy to assist you.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotExcellent team at Knight Frank - friendly and responsive
A big thank you to Louie-Mae Gibson, Charlotte, Sinead and team who have made our experience as tenants incredible. They responded really quickly to our queries and it really felt like we dealt with people who have genuine care for us, the flat and the neighbourhood!
Myungsung · 12 January 2024
Agent replied · 26 October 2024
Daniel and Be, thanks so much for this review, we will really miss you guys! Please do always pop along to any Trinity events if you’re about, you will be more than welcome. The whole team wish you the best in your new home, Louie-Mae, Charlotte and Sinead
★★★★★ 5/5
TrustpilotDaisy is very attentive
Daisy is very attentive, mature and realistic. She made the whole process very easy, keptme informed and I always felt that she was looking after my interests. I really enjoyed working with her and she is a star.
Johnwbalsdon · 18 June 2024
Agent replied · 26 October 2024
Thank you so much John for your lovely review. It is always a pleasure working with you and looking forward to continuing to work with you in the future.
★★★★★ 5/5
TrustpilotBeth was amazing
Beth Tighe has been one of my favourite agents as I looked for a new home. She took time to understand our needs, was patient and even put up with my abruptness and over excitement!
HD · 8 August 2024
Agent replied · 26 October 2024
Thanks for your kind review Has. It was delightful working with you, and no doubt we will cross paths in the future! Best, Beth
★★★★★ 5/5
TrustpilotKnight Frank are an excellent company…
Knight Frank are an excellent company and are very professional in all they do. Our representative from Knight Frank was Chanell Quire who is truly amazing. She was always responsive, chased up both myself as the Seller and was always speaking to the buyers to make sure that everything that needed attention was being done. She chased up the lawyers as well when necessary. I recommend her highly as well as Knight Frank. I would always use them in the future. Top class professional service.
Stan · 24 September 2024
Agent replied · 26 October 2024
Dear Stan,Thank you so much for your feedback. I’m glad we got you the result you wanted. It’s been a pleasure representing you in the sale of your home.Wishing you the very best, and please let us know if we can be of further assistance in the future.Kind regardsChanell & the Knight Frank Hampstead & Belsize Park team
★★★★★ 5/5
TrustpilotGreat Experience with Knight Frank
Charles Olver at Knight Frank Chelsea is a great agent to have worked with. Always professional, nice and oriented towards a great buying/selling experience, I highly recommend working with Charles if you are looking for a property in the Chelsea area. Thank you!
Friedrich · 8 March 2024
Agent replied · 26 October 2024
Thank you, Friedrich. It was a pleasure working with you. We look forward to working with you and the family again soon. Knight Frank Chelsea enjoyed working with you.
★★★★★ 5/5
TrustpilotSuper Prime Rental Search
I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!
Katharine · 23 September 2024
Agent replied · 26 October 2024
Dear Katharine,Thanks so much for your kind review, it really means the world to us.It was a pleasure to assist you with your search and I look forward to working with you again in the future! All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
★★★★★ 5/5
GoogleOliver Rodbourne and Russel Grieve looked after us very well when we sold our Farm in West Sussex. They managed to get the right people through the door and the property was sold within 6 weeks.
Harry · 10 February 2026
Agent replied · 10 October 2026
Dear Harry
It’s a fabulous property; that we had the pleasure of dealing with. We were delighted with the result.
Thank you for the kind review.
Best wishes
Oliver and the Knight Frank Country Department
★★★★★ 5/5
GoogleCharlotte, Partner at Knight Frank Renewals, managed our recent contract renewal efficiently. She was crucial in navigating the negotiations with the landlord. We successfully secured favorable terms that aligned with our requirements. Charlotte's professional approach and clear execution are highly commendable. Recommended. 10/10
Isyraftengku · 10 December 2025
Agent replied · 10 October 2026
Thank you for your kind words. It was a pleasure to assist you and I hope that you continue to enjoy living in the property. Please don’t hesitate to contact me should you require any further assistance. … More
★★★★★ 5/5
TrustpilotI have had Knight Frank as my letting…
I have had Knight Frank as my letting agents for years and they have been excellent as has Henna Ellahi has been most helpful and efficient with my recent request -thank you! Hilary SH
Hilary · 19 August 2024
Agent replied · 26 October 2024
Thank you Hilary for your really kind review. It was a pleasure assiting you and I am so pleased we got everything sorted. Thank you again. Henna
★★★★★ 5/5
TrustpilotAlways helpful and friendly service from the KF team.
My interactions with the Knight Frank team have always been pleasant and professional. Whenever we contact them for maintenance needs or other requests they are helpful, friendly, and take care of everything. Ehteshaam has been especially helpful every month and is always courteous and friendly.
Don · 22 January 2024
Agent replied · 26 October 2024
Thank you for your positive feedback! I'm delighted that your interactions with Knight Frank have been pleasant. I appreciate your kind words about my assistance, and it's always a pleasure to assist you.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotThank you Yemi!
Knight Frank have been managing my rental property for 2 years, and Yemi has been been my POC for the past few months. He has been excellent - a marked improvement on the previous POC - with great communications and responsiveness.
Rebecca · 11 April 2024
Agent replied · 26 October 2024
Thank you Rebecca. It is really wonderful working with you and I am pleased you are happy with my service. Yemi
★★★★★ 5/5
TrustpilotVinnie from Renewals has been…
Vinnie from Renewals has been fantastic! He has been responsive, pro active and took on board my concerns. Thanks to his efforts, the renewal process for me this year has been very smooth and stress-free! Would highly recommend Knight Frank and Vinnie!
Daphne · 22 March 2024
Agent replied · 26 October 2024
Dear Daphne,Thank you for the lovely review.It was a pleasure to assist in securing the renewal of your tenants.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotPleasant Experience
I have had nothing but a pleasant experience with the company. My account manager Henry Nwokejiobi is always a pleasure to chat with, super responsive and always provides solutions quickly whenever I have any issues with the flat.
Customer · 6 June 2024
Agent replied · 26 October 2024
Thank you very much Aminat for your kind words. I hope to continue to deliver a high standard of customer service and I’m able to fulfil all your needs as a Knight Frank Client. Thank you once again.Henry
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