Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs the owner of my company, I strongly warn any letting agency or private individual: do not deal with these scammers. They are heartless, soulless people who will squeeze everything they can out of you and leave you suffering until the very end.
I rented a flat from them for business purposes, and the entire experience has been nothing short of a nightmare. From the beginning, they’ve been dishonest, manipulative, and completely lacking in any sense of professionalism or decency.
They don’t care about your situation or basic respect, they only want your money, and they’ll do whatever it takes to get it. If you’re thinking about working with them, save yourself the trouble, the stress, and the regret.
If you still go ahead and rent from them or do business with them, don’t say you weren’t warned. You’ll only have yourself to blame.
Andrea · 10 October 2025
Agent replied · 10 October 2026
Hi Andrea,
We are genuinely disappointed by the inaccuracies in your review, as the majority of the statements you made are untrue. As you will recall, you signed a 12-month agreement to use the apartment for Airbnb purposes. After only two months, you requested to terminate the contract, which would have been a breach of the terms. However, as a gesture of goodwill, we agreed to an early termination without imposing any penalties or losses on you. Yet you create fake accounts to spam bad reviews.
★★★★★ 1/5
TrustpilotAVOID HEADACHES, NEVER USE THEM
I can't believe how this agency won an award for best agency in W9. We are the tenants of a property they manage and we had an issue with our boiler and they took 4 months to fix it. They are a joke.
When we moved in we noticed the boiler wasn’t working properly so we told the leasing agency about it. We informed the situation stating what the issue was. A few days later, they send a contractor, he came and he wasn’t able to figure it out. After these event weeks passed by and the boiler still was not working and the agency forgot about it. We didn’t, we contacted them again and they send a more experienced engineer who said it was best to change it, he reported back to the agency but nothing happened. In December we were very frustrated and they seemed to have forgotten about us again. We contacted them and they sent another contractor because according to them the previous one was not around anymore. This new guy came and also suggested that it was best to change it. (this was mid December). After new years we contacted the agency again to see when they will replace the boiler. There was a new person in the agency handling all maintenance so the person we were in contact before wasn’t there.
When this person took the role she had no idea about our situation, I went to the agency myself to ask about the process and she said she will contact the owner to ask him to replace (This was mid January). After two weeks I check with her again asking her about the replacement of our boiler and she replied to me saying she had no idea what I was talking about. We were upset because I have talked to this person, face to face and now she was saying she had no clue what was going on. I emailed her all the boiler emails I had since October and told her to please do her work and come back to us with an answer.
A few days later she called us saying she was going to send a new contractor to check again the boiler issue. I couldn’t believe that I was about to have a 4th engineer in my house checking over the same thing but I agreed. The person came and he also told me that the best thing to do was to replace it. A few days went by and I had no clue again what was going on so I contacted the agency again, (mid-February) this time she told me they were negotiating with the landlord and that was the reason it was taking this long. She said they will send someone on Thursday that week to replace the boiler.
Thursday came and no one showed up, I emailed her asking if someone was going come for the boiler because I was home (didn’t go to work that day) waiting. She told me the contractor had a problem with the boiler because apparently, the boiler he bought didn’t arrive the previous night, needless to say, they were not able to give me a call sooner letting me know about this. She said that on Friday for sure the contractor will be here. Friday came and no one showed up. I emailed in the afternoon and this time she said the contractor received the boiler but this time it was not the one he ordered. She said that on Saturday he was going to be here between 9 am and 10 am.
On Saturday about 11 am, we contacted them because of course, no one was here. We both were very furious and frustrated because we have been fooled again. We asked them what was happening and they called the contractor and this time the story was that the contractor never received the money for the boiler so he never bought it in the first place, we couldn’t believe that we were lied to in the previous week, we were astonished and more frustrated because the agency had lied and the story was not making sense to us anymore.
TO MAKE THE STORY SHORT, THE PEOPLE THAT WORK HERE DON'T DO THEIR DUE DILIGENCE, FOOL AND LIE TO PEOPLE AND ARE ANYTHING BUT RESPECTFUL.
Carolina · 21 March 2018
Agent replied · 23 July 2025
Hello Carolina,
We appreciate your feedback and of course, as you know we have heard your complaints over the course of the 4 months as you have had replies from the Maintenance team and the Manager.
The boiler issues you were experiencing would not usually qualify for an emergency fix due to the fact it was in working order and you were still provided with hot water and heating. However, even after sending multiple contractors who all advised against getting it fixed we convinced the landlord to go ahead with a repair to spare you any more stress.
We really do respect our tenants and we are disappointed that you feel this way however, we feel we have been forthcoming with our responses to you.
Regarding the issue with the member of staff where you say you felt you were back to the beginning, the person you spoke to the first time was in training and in the second time was their first official day on the job. Although she had not been handed over the details of your concerns with the boiler yet, there were negotiations with the landlord already going ahead with her predecessor and this caused no delay.
Again, we are sorry you feel you have had a negative experience. We have taken this on board and do not take it lightly. We hope we can move on from this and in the future, we hope you find our services satisfactory.
Have a great day,
John Barclay.
★★★★★ 1/5
GoogleThis letting agency only cares about squeezing as much money as possible from tenants while providing little to no customer service. They will find every excuse to charge you extra fees or unfair deposit deductions.
Communication is terrible, they are quick to demand payments but completely ignore you when you need help. Repairs take forever (if they even bother to address them), and they show no respect for tenants. They treat people like an easy source of income rather than valued customers.
If you want an stress-free renting experience, do yourself a favor and stay far away from this agency!
Angelica · 23 April 2025
★★★★★ 1/5
GoogleAVOID THIS AGENCY AT ALL COSTS, THEY DON’T CARE ABOUT TENANTS, ONLY YOUR MONEY!
This has been one of the worst experiences of my life. Renting with this agency was a complete nightmare, and I regret ever signing that contract.
For over a month, my boiler was broken, no heating, no hot water. Imagine trying to survive in the cold London, shivering in your own home, constantly chasing the agency to fix a BASIC necessity. Did they care? NO. They ignored my calls, emails, and messages, leaving me in unbearable conditions. They are completely unresponsive unless it’s time to take your rent money!
They don’t care about their tenants’ well-being, only about squeezing every last penny out of you.
And the worst part? This agency is a SCAM. They take your money, neglect their responsibilities, and when you finally leave, they try to rip you off even more with ridiculous charges.
If you value your sanity, your health, and your money, STAY AWAY FROM THESE FRAUDSTERS! Renting from them has been a horrible, stressful, and infuriating experience. They should not be allowed to operate!
Andrea · 10 April 2025
★★★★★ 5/5
GoogleI rarely leave reviews, but in this case I'm happy to take the time to do it. Ivan and Julia were very helpful when I got my flat, and I am glad to say that Rosie, who is now managing the flat, is always friendly and responsive and consistently go above and beyond to resolve every question.
Martina · 10 October 2018
Agent replied · 11 November 2024
Thank you so much Martina!
★★★★★ 5/5
GoogleJohn Barclay Estate Agents have been excellent in organising and facilitating the rental tenancy of our new house. Our agent, Sovail Hamidy, has been incredibly proactive and helpful throughout the process. He went out of his way to ensure a comfortable and smooth running move in for us and overall, the quality of service we received far surpassed that of previous estate agents any of us have used in the past. We all hugely appreciate the service we received and we look forward to using Sovail and the team again the future.
Isabel · 10 October 2019
★★★★★ 1/5
GoogleWe live next door to a property managed by John Barclay. They have taken such poor care of the building that it has caused damp and other problems for us. Yesterday they turned off the water at OUR house, while fixing a problem at theirs. They left us without water for hours and went home without turning it back on. When I called, the agent told me "I'm at home with my family now, you're lucky I took your call". Sorry to inconvenience you with a phone call - you left 4 flats unable to even flush their toilet.
Kathy · 10 October 2021
Agent replied · 11 November 2024
Dear Kathy,
Thank you for your review. We are sorry to hear that you have experienced this. After contacting the subcontractor, we found out that they were confused with the valves, which got resolved swiftly.
★★★★★ 5/5
GoogleRosie was very helpful and friendly . Strongly recommend ;)
Wong · 10 October 2018
Agent replied · 11 November 2024
Thank you so much Amy!
★★★★★ 5/5
GoogleIf you are looking for a trustworthy, competent and professional company to manage your property then look no further than John Barclay Estate and Management. As a landlord I have used their services for some time and found their staff to be efficient and friendly and have no hesitation in recommending them to others.
Danny · 10 October 2019
Agent replied · 11 November 2024
Thanks Danny!
★★★★★ 5/5
TrustpilotJohn Barclay shave kit
I was given a shaving kit , old style brush and shaving soap bar. Never used these type of items before but I have to say the shave was fantastic definitely worth the change from foam in a can it really seemed to help the razor give me a closer shave and my skin feels better too. I will be using this style from now on. It is good to get a product that simply works well
David · 23 March 2021
★★★★★ 1/5
GooglePoor customer service called them up kept being passed around finally get in contact with the guy that does lettings. He tells me he will call me monday no call!. I call back to see what’s happening only to find out he has gone on a holiday joke of a team no experience waste of time.
Mehmet · 10 August 2023
★★★★★ 5/5
GoogleVery friendly and responsive estate agents who are willing to help. Must give Ivan a special mention who has answered all my queries and assisted with maintenance issues I've had since moving in to my flat - thank you!
Abi · 10 October 2019
Agent replied · 11 November 2024
Hi Abi, thank you for your lovely review. All the best in your new property!
★★★★★ 1/5
GoogleGuys do not trust this estate agent, biggest scumbag of Harrow road W9. Ripped soooo many people off so he has now relocated in Ladbroke Grove. Be careful
Rukes · 13 August 2024
★★★★★ 1/5
GoogleGuys do not trust this estate agent, biggest scumbag of Harrow road W9. Ripped soooo many people off so he has now relocated in Ladbroke Grove. Be careful
Rukon · 28 July 2024
★★★★★ 1/5
GoogleOne of their contractors left a WC pan outside 20 Charteris Rd, its now become a dumping ground for general rubbish , which. despite promises of removal by Barclays it is still there
Lloyd · 10 October 2019
Agent replied · 11 November 2024
Dear Sir,
We are aware of this issue. The WC was not left by one of our own contractors but we are working with the landlord and the council to have this rectified. Rest assured that our agency is doing all it can to address the issue.
★★★★★ 5/5
GoogleI already use their services twice and I am very satusfued with their support as well the properties they have to offer. on both occasions we achieve an excellent deal.
Manuel · 10 October 2019
Agent replied · 11 November 2024
Hi Manuel, thank you for your review. All the best for the future.
★★★★★ 5/5
GoogleVery professional and friendly letting agents, happy with the services they have provided so far and they are extremely efficient with any queries that have needed addressing straight away.
Harriet · 13 November 2018
Agent replied · 11 November 2024
Thank you!
★★★★★ 5/5
GoogleI have been using John Barclays for many years. Over this time I have been very happy with their services and communication. I am continuing with my use of this company. I would like to mention a really supportive and realistic attitude during the Covid issues.
Skyline · 10 October 2021
★★★★★ 1/5
GoogleExtremely rude staff and a lack of any urgency to solve issues when raised. Seem to have a disrespect for younger tenants.
Joshua · 10 August 2023
★★★★★ 5/5
GoogleA swift and smooth rental progress through the lettings team, was updated on every step from the start to the end. Now a tenant of John Barclay, i truly love the professional and friendly customer service skills they have!
Thank you to the team of JB!!
Yusouf · 10 October 2015
★★★★★ 5/5
GoogleRating only, no written review.
Rahil · 26 September 2026
★★★★★ 1/5
GoogleAwful telephone manor put me off viewing properties
Emma · 13 November 2019
Agent replied · 11 November 2024
Hello Emma, I'm so sorry to hear you had a bad experience with us! We'd appreciate it if you could get in touch with us via aslam@johnbarclay.co.uk to let us know more about the problem and how we can fix this!
★★★★★ 5/5
GoogleWe have been a tenant since early 2017. During the pandemic, the director of JB proved to be one of the most compassionate individuals around. We appreciate their approach and understanding.
Omid · 10 October 2021
★★★★★ 1/5
GoogleAgent didn't show up for an arranged viewing, then the agency wanted us to wait for 30 minutes past the viewing time for them to send someone elae. Apparently the original agent wasn't even working on the day of the viewing.
Ryan · 10 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
