i4T Global reviews

★★★★★ 1/5

Google

🚫 I cannot recommend joining this company. This is one of the WORST COMPANIES, NOT GOOD TO WORK. I am giving this feedback as an existing employee because this is how they treat the employees. ❌ There’s been a serious decline in the work environment, specially at the Sri Lankan office. A former QA team member, "Avinash Perera", is now acting as MD and constantly micromanages everything 🤦‍♂️unwanedly, creating unnecessary stress and unhealthy WORK CULTURE among the team 😤. This leadership lacks emotional intelligence and is rooted in control, not collaboration. He is the main CULPRIT 😤 behind all the problems in the office, constantly creating unnecessary mess and disruption. He lacks proper skills and maintains his position by finding faults in others. Only those who accept his orders can survive here. This company doesn't have a “work from home” culture or a flexible working environment. A lot of favoritism is being shown by Avinash to some employees (who are covering up his work), which is not good for the other staff. Due to these political games, we lost a good Project Manager, Product Manager, several developers, and a Delivery Head, the very people who took care of us and supported us during work. People don’t leave just for better opportunities; they leave because they’ve been made to feel frustrated, unheard, and disrespected. Sadly, most resignations happen in a bad mood, and the overall sentiment toward Avinash and Logan is extremely negative 😞. This company normally operates during Poya holidays, which are mercantile holidays for all Sri Lankans. According to Sri Lankan labour law, employees should be paid additionally for working on these days. However, the company only took the work from employees without providing the required extra payment. Some even say they’ve been pushed to the point where it feels like a curse to have worked under them, and the way Logan and Avinash have treated employees has been so harmful that many people end up ⚠️ CURSING ⚠️ them for a lifetime. ❌ I wouldn’t recommend anyone to join/apply here. ❌ Photo No 1: Logan Nathan - CEO Photo No 2: CULPRIT Avinash Perera - MD

I4T · 17 August 2025

★★★★★ 5/5

Google

Mr Electric has been using i4T since it began. The customer feedback regarding communication is nothing short of excellent. The software is extremely customer focused, creating an experience for the customer that builds trust and confidence, and ultimately helps us retain our customers for repeat business. I4T also generates new leads which is cheaper and more effective than some of the other lead generating Apps that gives the customer 3 contractors to provide quotes. i4T sends you the job and you either accept or reject the job, no competition! I highly recommend i4T to and service business from a man in a van to a facility management company that completes thousands of jobs per month. 👍🏼👍🏼👍🏼👍🏼👍🏼

Jerome · 20 September 2022

★★★★★ 5/5

Google

I rejoined i4T Labs/i4T Global after around 12 years, drawn by my long-term relationship with Logan (since 2012), a GENUINELY good leader who stands apart from many others. As a mid-stage startup, i4T offered valuable opportunities, including direct client relationship and product engagements, along with meaningful challenges. I’m glad to have contributed to some key delivery initiatives during my time there, including shaping the i4T Eco System AI roadmap.

Pramith · 27 August 2025

★★★★★ 5/5

Google

In addition to the software being great for running operations, what truly stands out about i4T Maintenance is their exceptional customer service. Their level of support surpasses what you typically find in the software industry. Kudos to the i4T Global team for finding and training such an outstanding support team! Keep up the excellent work!

CeylonCarvings · 20 September 2023

★★★★★ 5/5

Google

In addition to the software being great for running operations, what truly stands out about i4T Maintenance is their exceptional customer service. Their level of support surpasses what you typically find in the software industry. Kudos to the i4T Global team for finding and training such an outstanding support team! Keep up the excellent work!

Ella · 7 July 2023

★★★★★ 5/5

Trustpilot

i4T Business is not just any regular Job Management tool..

i4T Business is not just any regular job management tool but has become an integral part of how I run my plumbing business. Over the last 6 years that we have been using it, the platform has evolved significantly, strengthening robust features that streamline our operations. From seamless quotation delivery, efficient job scheduling to delegating work to my boys, invoice submission, and keeping a detailed audit trail of every job, i4T Business has been instrumental. The Web application allows me to oversee field operations with ease, and furthermore, the Mobile app is indispensable for managing my work on the go or when I'm overseas. Its user-friendliness and precision ensure exceptional service delivery and consistently enhance customer satisfaction.

Paul · 14 November 2023

★★★★★ 5/5

Google

i4T Business Lite - Free for 1 year As a small business owner just getting started, being able to test and use the platform for free for 1 whole year was all I needed to not just streamline my work but also decide if this was what I wanted to go ahead with in the future as well. I think the features available for the price tag after the first year, offers a great value for money. I would recommend it to any one running a one-man-show like me, whether they are just starting or want to make a switch from their existing job management system.

Adeel · 20 September 2023

★★★★★ 5/5

Google

i4Tradies is by far the most transparent Find a tradesperson hiring app i've come across. I was looking for an electrician in Geelong, and was so amazed by the fact that all of the listed service suppliers had their registration and insurance certificates on display for customers like me to verify before hiring. Some even went to the lengths to add their documents showing that they are police cleared, COVID-19 certified and had experience working with children.

Joanne · 20 September 2023

★★★★★ 1/5

Google

The most uncaring and unprofessional company I have dealt with in my 15 years as a mystery shopper. I let them down on a job as I had a loss in my family and then was ill. I emailed and called countless times to apologise and was told someone would ring me back, no one did, no reply to my emails nothing. I eventually, over a month later, spoke to Louis who informed me and I quote. "As Douglass Stafford had gone bust there are lots of shoppers wanting work and so we thought we would give them a try". This was even though I had been completing work for them before I let them down all to astandard that they were more than happy with. I questioned this reasoning for not giveing me work and eventually Louis was man enough to say it was due to me letting them down, once, and changing dates on my work. I let six companies down on that awful week, the rest were sympathetic and caring and still give me work. This is a vile company and Louis seems to think he can talk to people as he wishes. Now I don't know if he is the owner or a cleaner but he is an arrogant little man who speaks like he is almost brain dead. I hope they go the way of Douglass Stafford. What lovely Terms and conditions, any time any reason no notification, sums this company up. As per our T’s & C’s, which you agreed to when you signed up - point 23 states ‘If we choose to, we can terminate our relationship with you and remove you from our mystery shopping database at any time for any reason without any prior notification’.

Oxo · 3 September 2020

★★★★★ 4/5

Kerfuffle

Enhancing Efficiency in Multi-Trade Maintenance for Real Estate

We are a multi-trade maintenance enterprise that specialises in Electrical, Plumbing, Packaging, Solar, Water Damage, and other services tailored to the Commercial and Residential Real Estate sectors. Our selection of i4T Global software is based on its transparency and suitability for our customers, administrators, and field employees. By utilising i4T Global software, we have successfully reduced the amount of time and labour expended on manual coordination of tasks, which was previously performed inefficiently and ineffectively. We have embraced a paperless approach that allows us to run our business operations in a more streamlined and efficient manner, all thanks to the comprehensive capabilities of i4T Global.

Annie · 8 May 2023

★★★★★ 5/5

Kerfuffle

Transforming Business Operations and Personal Life with i4T Global

The i4T Global suite of products has transformed my life, granting me the opportunity to spend more quality time with my family and children. One of the most significant hurdles I encountered was the paperwork that awaited me upon arriving home. However, with this system in place, I can create invoices and collect payments while on the go, thanks to its seamless and streamlined functionality. As a business owner, I appreciate the full transparency and clarity provided by i4T Global, which benefits all members of the organisation. Additionally, the system ensures transparency for our valued customers, allowing them to track their requests and job status in real-time, further enhancing their experience. The implementation of i4T Global has not only made my life easier but also significantly enhanced the efficiency and productivity of my business operations.

Ben · 8 May 2023

★★★★★ 5/5

Kerfuffle

Highly Recommended for Quick and Efficient Responses!

As a business owner, I have been using the i4T platform for some time now, and it has been a game-changer for our operations. However, during the challenging Covid times, time has been more precious than ever, and i4T launched an Emergency SMS service that is simply fantastic. With a response time of just two hours, making it an incredibly quick and efficient service. If you are a tenant and want to free up your time and get a quick response, I highly recommend the i4T Global Emergency SMS service. It is a great time-saving solution that has worked wonders for our business. All you need to do is send a text and the i4T Global platform will do the rest for you. We can focus on what we do best while enjoying excellent customer service and quick responses. I can't recommend it enough!

Marcel · 8 May 2023

★★★★★ 5/5

Kerfuffle

Streamlining Business Processes and Enhancing Customer Experience with Real-Time Updates

Our business specialises in residential electrical work, including solar installations. One of the standout features of i4T Global is its ease of use, even for technicians performing work in the field. As a business owner, I no longer need to spend time calling technicians for updates on their progress, thanks to the real-time updates provided through the app. This has made it considerably easier for me to stay on top of all aspects of our business, streamlining processes and saving time. Overall, the i4T Global system has made a significant impact on our business, helping us improve our workflow and enhance the customer experience. The transparency and real-time updates have enabled us to focus more on the work at hand, rather than getting bogged down in paperwork and phone calls.

Miles · 8 May 2023

★★★★★ 5/5

Kerfuffle

Enhancing Transparency and Communication for Efficient Business Operations and Client Satisfaction

As a member of the esteemed Master Plumbers Victoria, I have spent close to 25 years in the industry, gaining vast knowledge and expertise. We opted for i4T Global as it was critical for us to select a platform that benefits not only our business but also our clients, including Property and Real Estate agents, who require full transparency of our services in real-time. As with any trades business, communication with customers and clients can be a significant challenge, consuming a substantial amount of time and effort. Fortunately, i4T Global software suite has been instrumental in providing transparent communication in real-time, simplifying this process for all parties involved. With this system in place, I can scale my business and attract the right clientele, all while providing excellent service and transparency. In summary, i4T Global has enabled us to focus on growing our business, while simultaneously delivering unparalleled customer service.

Paul · 8 May 2023

★★★★★ 5/5

Kerfuffle

Revolutionizing Customer Satisfaction in Service Industry

Our enterprise operates a licensed Electrical Trades Business in Australia, which is part of a Group Franchise based in Texas. We also manage a national trades business and undertake maintenance and emergency work throughout the country. Our decision to opt for i4T Global was motivated by its unwavering focus on customer satisfaction. Customers often express concerns regarding Tradesmen, and the i4Tradies app's ability to provide customers with a comprehensive breakdown of every aspect of their job is a significant advantage for our clients, as well as any customer seeking quality work. Furthermore, the system has streamlined various manual tasks, simplifying the work of field technicians and administrators alike. The result is improved efficiency and productivity, all while maintaining a customer-centric approach.

Jerome · 8 May 2023

★★★★★ 5/5

Google

I have been a constant customer of i4Tradies to all of my home stuff is done without any hassle. Later I figured that all these wonders were just because of this magical platform backed by excellent customer service. I will never hesitate to recommend you guys to any housewife who is in need. Thanks for everything /Shyamani

Shyamani · 7 March 2024

★★★★★ 5/5

Google

Wow! Great concept for the global companies, who are keen to improve their field service management processes 👍 …

Kandiah · 7 March 2024

★★★★★ 5/5

Google

Great team behind i4T with an innovative approach to trade businesses. It's nice to see a company that is moving with the times. Would recommend to anyone thinking about starting a business or changing from another software.

Nathan · 8 March 2022

★★★★★ 5/5

Google

For months I avoided the calls from Yomdel, but eventually decided to use their service. The results have been impressive and I wish I had taken the call straight away and signed up there and then. I genuinely feel stupid at the amount of business I probably missed by not having this service for my customers.

Darren · 3 September 2022

★★★★★ 5/5

Kerfuffle

Enhanced Efficiency, Faster Decision-Making, and Scalable Growth for PICA

As the CFO of PICA Group Australia, I can confidently state that, i4T Global has provided PICA with significant reduction of Strata Managers' time usage, faster decision-making with customers, streamlined practices across the group and a platform to scale growth and acquisitions.

Rod · 11 May 2023

★★★★★ 5/5

Trustpilot

Outstanding support

i4T have outstanding support. From day 1 they have been able to resolve any issues we had and even added some features that we prefer. Very happy with their friendly service!

Sonja · 4 December 2023

★★★★★ 5/5

Google

Great team and software!

Mark · 8 March 2023

★★★★★ 1/5

Google

Rude, patronising and do not allow you time to get back to them before they hound you with several calls, emails and texts. Bring back 360 Perspectives! They were so much nicer to deal with!! Poor customer service and the tone of emails is awful! Only 1 star because 0 stars isnt an option!

Laura · 3 September 2019

★★★★★ 5/5

Google

A very responsive and friendly mystery shopping company that are pleasure to work with. They have a variety of assignments, covering different sectors, and recently moved across to an online portal which is easier to manage. As ever the fees could be better, but that is true across the industry.

Katrina · 3 September 2019