5/5
TrustpilotHamptons Ealing : Highly Satisfied with Mya’s Service
My current property manager, Mya, has provided an excellent level of service, and I am very satisfied with their support.
Trusted Agent profile · Westminster
Hamptons London New Homes reviews in Westminster
★★★★★
1,442 reviews across 2 platforms
Sixth Floor, UK House Oxford Street, London, W1D 1NN, Westminster, W1D 1NN
Part of Hamptons, see every office.
Hamptons's office in Westminster, at Sixth Floor, is rated 4.2 out of 5 across 1,442 reviews on two platforms, including 19 Google reviews rated 4.2.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotHow Hamptons treated us...
AVOID AT ALL COSTS ! Still waiting for refund after almost three months! Let’s talk about how Hamptons treated us during the lockdown. We were set to move into a flat in Blackheath as the covid19 pandemic lockdown began and were not allowed to move due to imposed regulations. My partner has asthma so we couldn’t risk her health or life to move into flat in London at the time due to government restrictions. We told them the situation and after paying the first months rent and a 6 weeks deposit, total of £3650 approx, we had to cancel the lease and requested a full refund. They deducted several weeks from the rent refund though we NEVER received keys or moved in, and they have taken over 2 MONTHS to return the funds, which at this point was only the rent refund. We are STILL WAITING for the rest of our deposit back after 3 months now.... This company is absolutely vile for how they’ve treated us in light of the lockdown and pandemic and I cannot believe that while income and employment have been suspended, they’ve refused to return our funds in any sort of timely manner. AVOID AT ALL COSTS! Deplorable.
Agent replied · 22 October 2024
Thank you for leaving us a review. We are disappointed to hear that we failed to meet your expectations, we would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
5/5
TrustpilotAttentive and supportive
Sharon was very attentive and supportive during our transaction and she made the whole process very painless - we are very happy
5/5
TrustpilotI am completely satisfied with the…
I am completely satisfied with the services. always helpful and normal. I always have a solution to all my problems in a short time. I also thank Max Barnes and his colleagues for everything.
5/5
TrustpilotAmazing service is an understatement
We've been renting through the Hamptons for the past 4 years. Our contract was due to expire soon, and we were unsure whether to stay or find something else, possibly for a bit less money. It's been a super stressful 2 months for us, and we were unsure if we would be able to find something else on time. We've been dealing with our property managers, Patryk Lehmann and his colleague Darren Salmon. They were both extremely helpful and patient with us. They worked their magic to assist us, and indeed they did. Their massive help made the whole process super easy and stress-free for us. We were even able to stay at the same property. Absolutely amazing and outstanding customer service from both of them.
1/5
TrustpilotAvoid renting with Hamptons as your agent if possible
Whilst they handled most complaints during the tenancy well and efficiently, it became clear at the end of the tenancy that their business model on the lettings side was based on trying to take as much of your deposit as possible, hoping you didn't object so they made money from you, and then when they relented on the absolutely outrageous charges they look like they are behaving "reasonably" by "allowing some charges to be dropped". Whilst at all times we offered to pay for the things we thought were fair, they tried to charge us £200 for a gardening charge which the landlord told us they didn't even employ a gardener for, and £100 for a cleaning fee for about 4 items that on the inventory needed "one final dust". They tried to charge us for items that weren't even in the original inventory and chastised us for not spending enough on the cleaning fee and asked why we didn't get the carpet steam cleaned, even though we didn't have a carpet. When we didn't agree to the charges, they threatened to take us to a tribunal for all of the original charges (around £600) even though they had already agreed to drop them. The final claim we reluctantly settled upon was around £180 so it goes to show how much of the original was made up in the hope they could make a quick buck through threatening behaviour. If you find yourself in this situation then please do not accept the charges as I am sure that if you had to go to the TDS even the "compensatory" charges the landlord is apparently able to claim for some dust 3 weeks after the event would not be something that could be enforced. Crooks.
Agent replied · 22 October 2024
Thank you for leaving us a review. We always aim to provide the best service possible so are naturally disappointed to receive your feedback. Please do email customercare@hamptons-int.com with further information so we can address your feedback further. Thank you again.
5/5
TrustpilotDaniel Johnson at Hamptons is very helpful
Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants
4/5
TrustpilotThank you Hamptons and Melanie.
It has been pleasant experience being with Hamptons and particularly Ms Melanie, the property manager, she is very thoughtful and efficient. I am grateful having her over last couple of years. Meanwhile, I would also like to point out that I never really prefer the monthly statement generate by Hamptons, rather than receiving three separate ones, it would be much better to have all combined one to review each month. Understand it is the system produced and not manually can alter it, thus I believe the software / system then should be adjusted to be more flexible. Thank you very much.
Agent replied · 22 October 2024
It is fantastic to hear Melanie has provided you with an efficient service and we look forward to sharing your review with her. We have noted your feedback about the statements and will ensure they are passed onto the relevant Lettings Director. Thank you again.
5/5
TrustpilotGood and reliable agency
I am someone from overseas who had to suddenly take over the management of a few properties in London on behalf of a family member, and when Hamptons stepped in to become my real estate expert, they have been nothing short of excellent with all the assistance and guidance given to me. Their communication, processes and experience leave me with full confidence that I have selected the right agency. Special thanks to my main point of contact, Ms. Saima Uddin, who has been extremely professional, patient, resourceful and helpful from Day 1. For anyone seeking a real estate agency, I will not hesitate to recommend Hamptons and Saima to be your first consideration.
1/5
TrustpilotBen Constantinou - Unprofessional
Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.
Agent replied · 22 October 2024
Thank you for leaving us a review. We have addressed this matter with Ben and unfortunately there seems to have been some miscommunication. Ben was under the impression from what was discussed on the viewing that you had other properties to consider and were interested in different areas to the one you viewed with us. Please accept our apologies for any confusion, Ben was expecting to hear from you after you had completed your other viewings but please do contact him should you wish to make an offer, he and the team will be more than happy to help.
1/5
TrustpilotNo communication whatsoever about returning a deposit.
Overall, Hamptons rentals have been poor from the beginning. In fact they have appointed us with FOUR different property managers in under 2-and-a-half years, which goes without saying. Its been over 2 weeks since my wife and I have moved out and we have had to constantly chase the property manager from the London Property Management Team for an update regarding our deposit. We have never paid rent late, always been courteous and have been accommodating throughout. Prior to check-out we noticed a small crack on one of the bedroom windows. Which we immediately brought to the landlord and Hamptons' attention, however this has been used as an excuse to hold the entirety of our £3,000 deposit, with no communication whatsoever. We were fully aware that there would be some deductions, but the property manager (and landlord) have been so unprofessional we have now had to raise a formal dispute with the TDS.
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is important to us and we are naturally disappointed to read your feedback. We can see from the system our property manager was in communication with both you and the landlord regularly regarding the deposit and was working with you both to bring the matter to a close. It is not uncommon for a deposit release and negotiations to take longer than two weeks, with the total number of days allowed after check out being 90, however we understand you wished to raise a dispute with the TDS and will work as quickly as possible to go through this process.
4/5
TrustpilotHamptons are excellent quality
Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.
5/5
TrustpilotKeep up the good work !
Really impressed with the overall quality of service ! My journey with Hamptons started with Jack Quoroll from the lettings dept at Rickmansworth who perfectly understood my criteria and has been very pro-active in his search for the ideal property. It went on really well with Richard Rounding, property Manager, who replies, follows up and sorts maintenance issues by sending his team right away. It is so nice to know that you have a team in place and that your property is actually being looked after, in the most professional way. Keep up the good work guys !
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to making Jack, Richard and the team aware.
5/5
TrustpilotHamptons are managing the letting of my central Bath apartment
Hamptons are managing the letting of my central Bath, 3 bed apartment. I am more than happy with the service I receive, the team are always contactable and they respond promptly to all tenant and landlord (myself) enquiries. I am kept fully informed of any issues and I am happy to leave them to deal with any repairs, which they do calmly and efficiently, in particular by Melanie Hudson.Hamptons also find and vet tenants for the property well in advance, I am not therefore exposed to unnecessary voids.The signing process is straightforward online, and the tenancy agreement, in my case, is tailored for my property.The Bath office is very central and friendly, particularly should I visit, as I don't always make appointments beforehand.All in all a very worthwhile service that I would recommend.
Agent replied · 22 October 2024
Thank you for leaving us a review, it is brilliant to hear both our processes and service have been 5*s. We look forward to sharing your kind feedback with our Bath team.
1/5
TrustpilotHamptons are bullies
We are in a nightmare situation renting at Compton Verney through Hamptons in Stratford. We feel as though we are being held hostage in a house that has had (and continues to need) extensive work done on it from the first week. This includes everything from mould, electrics and heating, to walls crumbling, unsafe water tank to walls being removed due to a shower leak behind a wall that had been happening prior to us moving in! And the problems continue. We have been begging to be Released from our contract but they are trying to penalize us over £4000 pounds! We are currently seeking legal advice and are curious to know if others have done so.
Agent replied · 22 October 2024
Thank you for leaving us a review. We take customer service very seriously and are disappointed to hear you are experiencing difficulties at Compton Verney. Rest assured, we treat any concerns raised very seriously and I can see our Associate Director, Polly, has already been in communication with you , with regards to your tenancy. I trust Polly has been able to provide you with some clarity and will support you in bringing this matter to a close for both you and Landlord. Thank you again.
5/5
TrustpilotBig thanks to Hamptons
Big thanks to HamptonsSonsurae McDonald has been our Property manager for nearly two years she’s both helpful and communicative at every step of the process whilst dealing with any issues that arise (and there have been a few) she has been keeping us well informed during the process. I love that she expertly deals with our issues knowing the vulnerabilities we face health wise she has been a Godsend very professional and dedicated in following through repairs as things can be stressful She has shown a responsible maintenance approach and demonstrates care with heartfelt commitment . We appreciate the efforts and the small touches ensuring our safety.Many Thanks to the HamptonsTeam.
1/5
TrustpilotA year of frustration
A year of consistent disappointment and frustration. I will never again rent any property managed by Hamptons and have countless stories to tell anyone who has the time to listen. Not entirely sure where to start;- Overrun maintenance works in the house. Contractors continually turning up without warning, losing keys and then expecting we go to their offices so they can cut a new set? Leaving our house a mess for weeks as we have to wait for their preferred suppliers, only to then have to listen to the contractors complain about how much they hate working in domestic properties?- Questionable work at best - painting one side of doors, painting a wall around a standing bookcase, taking 2 months to fix a nail in the flooboard- Coming home Friday evening to find fridge/washing machine/living room furniture wrapped in cellophane in the back garden with no prior warning, leaving our downstairs unusable- 24/7 urgent repair service telling me they "don't have time to be messing around on the internet," and telling me to sort it out myself (front door broken and couldn't be closed overnight)- Having to cover the payment myself which was instructed to be paid to me immediately, a month later I've had to chase it. - Tried to complain for the second time about account management not being up to scratch. Dismissive, pointless. If you value your sanity, don't bother.I haven't been treated like this by an agency since my student days 15 years ago. I spend too much money on rent in central London to find this acceptable.
Agent replied · 22 October 2024
Thank you for leaving us a review. We are naturally disappointed to hear you have had a negative experience with us and apologise for any inconvenience caused. Feedback of this nature is very important to us and we will ensure your review is passed onto senior management for review, rest assured after a thorough investigation, any necessary improvements will be made. Please do contact customercare@hamptons-int.com should you have any more information.
5/5
TrustpilotGreat service
Max Barnes at Hamptons in Oxforshire has been great. He is very efficient and friendly and keeps abreast of the works required to the property (it is an old barn conversion so needs some TLC from time to time). It just feels like a very easy and professional relationship
5/5
TrustpilotA really excellent service
A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Ranae and the team.
1/5
Trustpilotstay away from Hamptons
I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company. My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense. 2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so. 3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January). 6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution. We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.
Agent replied · 22 October 2024
Thank you for leaving us a review. We treat customer service very seriously and are extremely disappointed to hear about your experience. We would be grateful if you would afford us the opportunity to investigate this matter further and therefor invite you to contact customercare@hamptons-int.com who will ensure these issues are investigated in line with our procedures. Thank you again, we do hope we are able to bring your concerns to a positive close.
5/5
TrustpilotI've experienced the best service ever
I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!
5/5
TrustpilotExcellent Marlow Letting Team
Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with
5/5
TrustpilotFast. They get things moving
They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.
5/5
TrustpilotHamptons Weybridge was excellent in the…
Hamptons Weybridge was excellent in the purchase of my property in particular Maya Dean. She was ever so helpful and enthusiastic. She really did push it to get it over the line which was so helpful to meet our deadlines.
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