Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGaby helped my wife and I with a rental. She made the process effortless. Moving with 3 young boys is not easy but she guided us seamlessly through the whole process. We couldn’t have done this without her. Thank you Gaby!
Bradley · 14 June 2024
Agent replied · 11 November 2024
Thank you for the great feedback Bradley. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Hyde Park and Bayswater was exceptional. The team will be pleased to read your review!
★★★★★ 4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
Olly · 26 March 2024
★★★★★ 5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Roland · 1 June 2026
Agent replied · 22 September 2026
Thank you for your fantastic review.
We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback.
We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Thank you again for your support and for choosing Hamptons.
★★★★★ 5/5
GoogleMikey Burke was a pleasure to deal with . It was a truly professional experience . I am about to place two more properties with Hamptons to sell .
Lesley · 12 December 2024
Agent replied · 26 December 2024
Thank you for your wonderful review Lesley. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleFrancesca was extremely helpful in our search for our first property. We have decided to take a break in our search but will definitely be back in touch and would love to work with her and Hamptons Hyde Park again
Lily · 14 June 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review Lily. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleI started my purchase process with lots of anxiety, considered the poor reputation for some agents and the practices we hear a lot about. St John and Sophie were the opposite of it.
1) listening to my price target and conveying it to have the deal done
2) communicating in a timely fashion
3) very fast and efficient completion (exchg in 4weeks, completion in 6)
4) when I asked them to chase the vendor's solicitor, they effectively did it.
I was worried all through the process but it was in vain; from A to Z, the process was smooth. They deliver on their promises. Real professional team. The industry should take example on them. Thank you guys
Lae · 13 November 2018
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are thrilled to recieve such fantastic feedback about St John and Sophie. We have no doubt the team will be delighted to read your review, thank you again!
★★★★★ 5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Manuela · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
★★★★★ 5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
Konstantin · 22 March 2024
★★★★★ 5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Philippa · 12 June 2020
Agent replied · 22 October 2024
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
★★★★★ 5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
Harry · 23 November 2023
★★★★★ 5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
Clare · 21 November 2023
★★★★★ 5/5
GoogleGaby and the team were great working with! She was very dedicated in finding the best suiting flat for my needs, especially on how difficult the rental market is, it was great working with them. 100% recommended.
Juan · 29 June 2024
Agent replied · 26 December 2024
Thank you for your review Juan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
Thomas · 16 December 2023
★★★★★ 5/5
GoogleGaby and the team were great working with! She was very dedicated in finding the best suiting flat for my needs, especially on how difficult the rental market is, it was great working with them. 100% recommended.
Juan · 14 June 2024
Agent replied · 11 November 2024
Thank you for your review Juan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Esme · 6 October 2025
★★★★★ 5/5
GoogleHamptons are simply first class, as proven in this autumn's exceptionally difficult market. Our property was under offer. at the asking price within 10 days (and was sold accordingly); but of course there are always issues along the road. …
Susanne · 17 December 2025
Agent replied · 12 January 2026
Thank you for choosing Hamptons, we are thrilled to hear about your positive experience in this challenging market. Our team, led by Aidan Coates, will continue to exceed your expectations with our attention to detail and exceptional … More
★★★★★ 5/5
GoogleI dealt with Gaby Tang during my property purchase. She had a great selection of properties for me to choose from. Shame the seller didn’t agree on price. She remains my go to agent. Great service
Nilu · 14 June 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review Nilu. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GooglePuneet is an exceptional estate agent who has taken care and diligence in the transaction. Hamptons are fortunate to have him in their team and we will continue to ask for him in our next search
Yasir · 14 June 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us a review Yasir. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleI have found the staff at Hamptons to be helpful and knowledgeable particularly Gaby Tang. She helped with the whole property buying process and I would have no hesitation in recommending her to family and friends.
Helen · 14 June 2024
Agent replied · 11 November 2024
Hi Helen, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
★★★★★ 5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
T · 7 September 2023
★★★★★ 5/5
GoogleMy experience with Hamptons (both lettings and management) has been fantastic. Will Aspinall helped us find exactly what we were looking for, quickly and seamlessly! We really appreciate the support we received during a hectic flat hunt!
Judy · 22 December 2025
Agent replied · 12 January 2026
Thank you for your kind words! We take pride in providing excellent lettings and management services. We're delighted to hear that Will Aspinall was able to help you find your perfect place efficiently. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
