Trusted Agent profile · Westminster
★★★★★
1,639 reviews across 2 platforms
4c Praed Street, Paddington, London, W2 1JX, Westminster, W2 1JX
Part of Hamptons, see every office.
Hamptons's office in Westminster, at 4c Praed Street, is rated 4.3 out of 5 across 1,639 reviews on two platforms, including 192 Google reviews rated 4.9.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI had the pleasure to work with Francesca Mant in my property search and she was amazing! I highly recommend working with her if you go to Hamptons 👍🏼 …
Thank you for your review Hicham. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotHamptons is such a great letting…
Hamptons is such a great letting company. If we need anything repaired or replaced they react immediately and are so helpful in assisting us. Not like our previous letting company and that is why I will stay with Hamptons, it makes such a difference knowing someone is readily available to help. Thank you!
4/5
TrustpilotOverall Good Service
Overall a good experience from Hamptons - being a landlord & tenant it has been interesting to see both sides! My only critique would be to make sure they give prospective tenants better information about the property before they agree and sign - (we had a few ‘surprises’ come moving in day!) however, we cannot fault the excellent service from Katie Tucker (Property Manager) always ready to help and super professional - she is a credit to Hamptons! :)
5/5
Trustpilotwhen my remote key is broken
when my remote key for my garage is broken, my property manager Patryk Lehmann sort out as soon as he can and deliver the new remote soon. while calling with him, he communicate very politely with me and moved to sorted out very soon. It was very helpful.
4/5
TrustpilotDealt with Owen at Hamptons in…
Dealt with Owen at Hamptons in Stratford upon Avon when buying a house. They and he were very efficient and dealt with things quickly to ensure the purchase was dealt with as smoothly as possible.
5/5
TrustpilotMr J Frankiewicz
Laura Stronghill look after my apartment for several years . She was always proactive nothing was too much. Hamptons are lucky to have her. My experience with other agents on some of my other properties did not come close to the service provided by her and her colleagues
1/5
TrustpilotBeware when offering!!
Similar to another reviewer. They were very attentive in order to get an offer ‘in writing’ from us, but subsequently used our offer to push up an offer from another party. The email declining the offer was crass and you would expect more from a professional organisation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHighly Recommended
My wife and I were very impressed by the professionalism and efficiency of all the staff we came into contact with in selling our home. All the staff operated as a team in securing the best sales outcome that could be expected and ensured an effective relationship was maintained with our buyer.
Thank you for leaving us a review. We are delighted to hear you had a positive experience working with us and hope we are able to do so again in the future.
5/5
Trustpilotexcellent service and approach
Honey was helpful, supportive and knowledgeable through the whole process. The buying experience was painless and her superb communication helped to keep everything on track and to complete on time
5/5
TrustpilotGreat customer service from property manager
Our senior property manager, April Keane, has been amazing. She’s been very communicative and quick to handle and sort out any concerns or queries we have regarding our apartment. Renting with Hamptons has been a great experience so far, they are very communicative and transparent, no complaints.
5/5
TrustpilotEllie Masters is really excellent
Ellie Masters is really excellent. Always keeps me informed, always sorts out things quickly and well. She is very helpful and great to deal with
5/5
TrustpilotThank you Hamptons
Since I moved to the UK I have heard a lot of bad things about renting here and how renters have trouble getting things fixed.This is not the case with Hamptons’s Lettings and specifically their Property Management department. Because the property I am renting is old and rather unique I have had issues with leaking, electrical and the hot water. My property manager calls the appropriate repair people as soon as I let her know and continues to follow up until things are fixed.Also, because I am new to the UK and letting, I don’t always understand all the lease paperwork and how things work. My property manager has always been friendly, patient, and knowledgeable with me.Thank you Hamptons Property Management for how well you have taken care of me during these difficult times. I consider myself very lucky to be renting with you 🥰
4/5
GoogleHave recently exchanged on our new property and were very happy with how Hamptons helped us. It was a complicated move but Aidan and his team were very helpful in getting things through and always on hand to help us out when we needed it.
5/5
TrustpilotI have been renting my house through…
I have been renting my house through Hamptons for over 3 years. All my dealings in relation to any issues with the property have been with Rebecca. She knows everything about my property eg I've just contacted her about a roof leak that happened over a month ago. She knew exactly what had happened and how it had been rectified - all that information being at her fingertips without having to refer to any notes or anything. She is always available to discuss any issues and is unfailing courteous. What I really appreciate more than anything is that she always provides solutions to any problems with my property with the least amount of hassle.
5/5
TrustpilotDedication to a true customer experience in the face of adversity
I have been renting from my landlord via Hamptons for the past 12 years and can genuinely say the customer service and professionalism has been second to none. Even during covid when resources were clearly testing they remained calm and managed to fix a myriad of unfortunate property maintenance issues that required addressing.I have had one point of contact, Melanie Hudson for as long as I can recall and I have found her to be very capable and professional in resolving issues when I have called upon her services. Melanies communication and dedication to problem solving has been truly welcomed in some awful moments, such as boil breakdown, leaking bathroom, oil tank requiring replacement in the grip of winter.The last couple of years during the pandemic I have really seen great dedication and customer service shine through, when I have as a tenant having to shield and deal with ill health.I am truly grateful as a tenant for the support and services provided and after 12 years as a tenant I feel a great deal of trust in their delivery of service.Thank you, it's not been easy for anyone but you have provided a great service.
5/5
TrustpilotWonderful service
Wonderful service! The professionalism and knowledge throughout the sale of my Aunt's home has been exemplary. From the moment Andrew stepped through the door we knew Hamptons would be dealing with the sale right through to its completion. We cannot fault the team, Andrew, Ross, Pippa, Jason and Sue; they showed great kindness, care and dignity towards to my Aunt and always kept me informed as I live in The Midlands. Thank you all for a very smooth transaction. We have absolutely no hesitation is recommending Hamptons.
5/5
TrustpilotOur property manager Saima is…
Our property manager Saima is wonderful. We've had a few things that needed repairing since moving in last April and all of them have been addressed quickly and are now fixed.Thank you Saima
5/5
TrustpilotVery happy, cannot fault the service
I've been renting out a house through Hamptons St. Albans for over 10 years and they have always been professional and easy to deal with. David Whiting has dealt with any work on the house very promptly and expertly, with information keeping me informed and in control at all times..
4/5
TrustpilotGreat property managers very responsive…
Great property managers very responsive and quick to act on any issues . Many thanks to Gemma Ward for the great communication and response.
5/5
TrustpilotProfessional & friendly
This is the second property I've rented through Hamptons. They are professional, have good attention to detail and get things sorted when they go wrong. Melanie is always friendly and efficient.
5/5
TrustpilotHamptons have been great from the…
Hamptons have been great from the start. Our property manager Hanna is so lovely and she always replies to our queries within minutes!
5/5
TrustpilotMy experience of dealing with Melanie Hudson
My experience of dealing with Melanie Hudson over the last few months has been quite exceptional. Not only is she both knowledgeable and reliable but her enthusiasm for her job is demonstrable at all times, even when events have not always gone according to plan.She is a credit to Hamptons!
5/5
GoogleWorking with Puneet at Hamptons Hyde park was so pleasant and hassle free. He was extremely well informed, polite and helpful. The transaction went through smoothly. I would be very happy to work with him again. Thx Puneet
Thank you for your positive feedback of Hamptons Estate Agents Hyde Park and Bayswater. We are so thrilled to hear how happy you are with the service the team provided!
1/5
TrustpilotI have recently rented an apartment…
I have recently rented an apartment through Hamptons in Guildford. They are also the managers of the property. There have been serious issues in the apartment once I moved in and paid, and they have not acted on them for three weeks. In fact, they pass the ball around and they don't act on them.
Thank you for leaving us a review. Customer service is important to us and we are naturally disappointed to receive your feedback. I can see your property manager emailed you yesterday with a full update and reassured you all works have been booked in a reasonable time frame. I also understand you contacted us on Twitter yesterday and the online team have sent you a separate update after their own investigation. I apologise if our services have not met your expectations but would like to assure you the team have been and will continue to work hard to resolve outstanding issues. Thank you again, we hope you enjoy the remainder of your tenancy.
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Hamptons Westminster won ESTAS awards in one year, most recently 2017.
ESTAS winner in one year: 2017.
ESTAS awards by year, 20172017 1 Silver ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Hamptons Hyde Park & Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Yes. Hamptons Hyde Park & Bayswater Sales won Silver for Sales in London West at the ESTAS 2017 awards.
