Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTHE WORST MANAGEMENT!
THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.
Miss · 23 February 2021
Agent replied · 22 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 4/5
TrustpilotHamptons Services
Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.
Beatrice · 27 October 2023
★★★★★ 5/5
TrustpilotMya Miller
Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!
Corte · 17 April 2024
★★★★★ 1/5
TrustpilotHorrible experience with Hamptons
We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.
Antonella · 8 February 2021
Agent replied · 22 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 1/5
TrustpilotTerrible experience as a tenant - AVOID
I lived in a flat managed by Hamptons in Canary Wharf for 1.5 years. It was a terrible experience and ultimately a big part of my decision to move flats was due to Hamptons. I arrived to the flat that was completely unclean and all the proposed changes, which I made a point to write into the rental contract, were not completed prior to my move in date. Repairs in the flat were ongoing for the first SIX months of my tenancy and required ongoing chasing the property manager in order to progress. If the ceiling of your flat has collapsed, they will tell you to wait 2-4 business days to get the repair authorised - this is the level of service you can expect. They are entirely on the side of the landlord and have little sense of responsibility and professionalism towards the tenants.I would not recommend anyone to use Hamptons in Canary Wharf.
Jocelyn · 8 February 2021
Agent replied · 22 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 4/5
TrustpilotWe have been renting our family home…
We have been renting our family home for 25 years whilst living overseas. Inevitably we have encountered multiple issues during this period due to tenants, agents, neighbours, the market and the age of the 125 year old property.With all of those experiences and challenges, the last 7+ years we have been with Hamptons have been by far the best. Their property managers are very attentive and proactive and listen to the requests of both landlord and tenant. Some of the issues encountered in our situation have been quite substantive and they genuinely do try to problem solve and provide recommendations for solutions which when you are remote is exactly what is needed. Of course they are not perfect and staff turnover has been a little frustrating at times, however, each property manager has taken the time to get to know us and has proactively dealt with the issues as they have presented. Nick our latest manager is a great example of that and Rachel the Director has personally assisted us on many occasions over the years. All in all, we are extremely happy and satisfied with the service we have been provided and would definitely recommend Hamptons to anyone looking for a property manager.
Tim · 4 May 2024
★★★★★ 5/5
TrustpilotExcellent Rental Property Management Service
I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.
Philip · 9 July 2021
★★★★★ 5/5
TrustpilotWhat a delight it is to have Patryk as…
What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.
Ms · 2 May 2024
★★★★★ 5/5
GoogleI used St.John Neilson to sell my tired buy-to-let flat. He worked diligently and achieved multiple offers achieving a very respectable price despite the flat needing a complete gut rehab. I would highly recommend St.John Neilson to anyone looking for a professional, hardworking and diligent estate that makes even hard deals work and attains top pricing.
Robert · 12 November 2023
Agent replied · 11 November 2024
Hi Robert! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Customer · 29 January 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
LDB · 29 January 2023
Agent replied · 27 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotGemma Ward
Gemma Ward, my Property Manager at Hamptons International, has been extremely helpful and efficient over several issues relating to my recent letting. I have always found the company, and particularly Gemma, very quick to respond to my requests and they have always resolved the issues very satisfactorily. I would not hesitate to recommend their services.
Carole · 13 July 2022
★★★★★ 5/5
TrustpilotHaving a house to sell in Stratford…
Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved
N · 16 June 2021
★★★★★ 5/5
TrustpilotSold in Blackheath
We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.
Alex · 14 June 2021
★★★★★ 5/5
GoogleI found Mikey very professional and extremely helpful.
Paul · 15 October 2025
Agent replied · 15 October 2026
Thank you for your wonderful review Paul. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotGreat first year
Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service
Andrew · 19 April 2024
★★★★★ 5/5
GoogleHaving just sold my property in Paddington I was impressed with the service provided by Puneet who went out of his way to ensure he regularly updated me and liased with the buyer so that things ran relatively smoothly and were completed to everyone’s satisfaction.
Marea · 14 June 2024
Agent replied · 11 November 2024
Hi Marea, we are delighted that you enlisted Hamptons Estate Agents Hyde Park and Bayswater and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleThank you to the team and Hamptons Hyde Park for an efficient service!
Calypso · 23 August 2025
Agent replied · 22 September 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotHamptons
My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.
Charlie · 21 March 2026
★★★★★ 5/5
TrustpilotProperty Management
Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.
Sophia · 21 May 2024
★★★★★ 1/5
TrustpilotWithheld my deposit
Withheld my deposit. I left the place cleaner than I found it. Difficult and unprofessional in the checkout process. Shame as prior to that Jack and Julia were very helpful.
Carl · 4 April 2021
Agent replied · 22 October 2024
Thank you for your review. We are disappointed to hear your feedback and would like to assure you that we absolutely would never withhold a deposit if an agreement between Landlord and Tenant has been made. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further
★★★★★ 5/5
TrustpilotExcellent Customer Service from Jocelyn Williams…
Jocelyn Williams has recently taken over the management of my property. I would definitely recommend Hamptons and in particular Jocelyn. She is consistently attentive to both landlord and tenant. I am very impressed with the speed of dealing with situations and actioning items that need addressing. Well done!
Melanie · 22 February 2023
★★★★★ 5/5
TrustpilotCan I just say how easy it is to deal…
Can I just say how easy it is to deal with Hamptons. As a company they are polite, professional, very friendly, and get the job done with absolutely no hassle at all. Rebecca Hitchman has been a pleasure to work with and I look forward to building that relationship on any/all future business.
DLB · 19 August 2022
★★★★★ 5/5
TrustpilotWe have been renting through Hamptons…
We have been renting through Hamptons for a number of years. Mandy and the team always respond promptly and the few issues we have hand they have sorted. Excellent service to date.
Nikky · 4 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
