Trusted Agent profile · Westminster
★★★★★
1,614 reviews across 2 platforms
4c Praed Street, Paddington, London, W2 1JX, Westminster, W2 1JX
Part of Hamptons, see every office.
Hamptons's office in Westminster, at 4c Praed Street, is rated 4.3 out of 5 across 1,614 reviews on two platforms, including 174 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Hyde Park & Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
5/5
GoogleWorking with Gaby on the purchase of our home was an absolute pleasure. Thoughtful, experienced and incredibly responsive, she made what could have been a stressful experience as smooth as silk. We particularly valued her unique insight when it came to the local market and her ability to work out exactly what we needed without us needing to say a word. Highly recommended to anyone buying or selling property in the neighbourhood. Thank you, Gaby!
Thank you for your review William. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleAidan is a trusted advisor on all Real Estate matters and would definitely recommend his services!
Thank you for your review William. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
5/5
TrustpilotHamptons Property Manager Sarita
The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)
4/5
TrustpilotAbove and beyond our expectations
We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.
5/5
TrustpilotHamptons Property Management
I have used Hamptons Property Management for over 10 years and have definitely come to expect the exceptional over that time. I never have to worry about my property, as I know whatever problems arise for the tenants or for me, Hamptons will always sort it out - quickly and efficiently. Special thanks to Angela Parn who has handled our property over the last few years, to an excellent standard.
4/5
TrustpilotHamptons Staff always Attentive
Hamptons Staff always AttentiveAlthough it sometimes occurred that issues took a little while to be solved, this was rarely the fault of the Staff at Hamptons themselves. We have been particularly fortunate to have Property Manager Joe Sanders as our contact point, and he has always tried his best to sort things out for us whenever an issue has arisen. He has been particularly good at being an equal intermediary between tenant and landlord and never made us feel as though he was only working for the landlord and didn't care at all for the tenant.Keep up the good work, and thank you Joe!
5/5
GoogleGaby was an absolutely excellent agent helping us throughout the whole process with speed, accuracy and always the willingness to help. I can’t recommend her more!
Thank you for taking the time to leave us a review Tonia. We are so pleased to know that the team provided you with a high level of service!
4/5
TrustpilotMy experience with our property’s manager and some of our letting agents
My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.
5/5
TrustpilotHamptons go above and beyond
I am just on the point of selling an apartment through Hamptons International in Berkshre West-I have rented it through Hamptons since 2018. On the whole, I have found them to be very good, especially Sales and Property Management. I wanted to particularly praise Harjeet Kaur their Property Manager for my flat-she is always so helpful and always ready to have a chat and answer any questions you may have as a new, inexperienced Landlord. Also, they really do do checks on the property at Hamptons in this area and always report back in detail.I also recommend Deborah Giacobbi in Sales. Throughout the whole process of selling the apartment-and when did that get so horrifically complicated in the UK?-Deborah has 'held our hands', chased, communicated and generally solve problems one by one. For these 2 people, I would recommend Hamptons wholeheartedly.
5/5
TrustpilotProfessional and friendly property management
We are going into the second year of renting our beautiful home through Hamptons International. Fortunately for us we have had wonderful Katie Tucker as our Property Manager. No question, query or issue has been too much trouble for her to deal with. Katie is approachable and warm, exuding professionalism and courtesy. It's not just the call or emails that we like, but her eagerness to follow up post the completion of a job to check everything is in order. She is an asset to the Hamptons team and we look forward to her continued support.
5/5
TrustpilotVictoria Thomas at Hamptons Letting is a really good property manager …
I have used Hamptons as my managing agent for 8 years. For much of this time, Victoria Thomas has been managing the flat. She is outstanding. Really quick, proactive and responsive. also really nice and easy to deal with. During Covid, the service did not miss a beat. I think the tenants have appreciated her as much as I do. I feel I am in very good hands with her.
5/5
TrustpilotJacob is a truly exceptional estate…
Jacob is a truly exceptional estate agent. We had been on the market without success, for over a year, with a lovely, but unusual, property. From the moment that we first met, Jacob understood what he needed to do in order to achieve a sale for us. The photographs that Hamptons took were lovely, together with a video tour. But more importantly, when the right buyers came along (only a few weeks later), Jacob made sure that the deal was done. He is tactically astute, a good negotiator, assiduous, careful and attentive. He has driven through the sale in less than three months with determination and drive, as well as being utterly charming to deal with. I could not recommend him more highly.
5/5
TrustpilotHelpful and very professional
We have had a few issues with the property that we rent - Ashley is our point of contact and she is just brilliant - she does what she can as quick as possible- our land lord constraints make it hard for Ashley sometimes but her perseverance always wins through- I find Hamptons to be helpful and always friendly - this time our need was due to a window lock that had jammed shut in the bathroom - and seems it will be dealt with quickly
5/5
TrustpilotDanish is very helpful and sorted our…
Danish is very helpful and sorted our issue quickly.
5/5
GooglePuneet was fantastic-customer focused and friendly without ever being push. New home purchased with a minimum of fuss
Thank you for your review Andy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotHanptons Islington are a great letting…
Hanptons Islington are a great letting agency. I have consistently dealt with George for almost 20 years. Together with Victoria they are a pleasure to deal with. They evoque trust, the opposite of some local estate agents. Rare to say this about an estate agent. Try them!
5/5
TrustpilotGreat experience
Federica was our agent, and she was AMAZING, understanding our needs and bringing us to see houses that we loved. We were really struggling to pick the house for us, because they were all great. I am really happy I had the chance to work with her, and with Hamptons
5/5
TrustpilotHighly satisfied, long-time client
I’ve been with Hamptons for a number of years, with Samantha Jennings and Ellie Marsters managing my property. I’m not certain whether Ms. Jennings is still working as a property manager, but I have nothing but good things to say of both managers. Ms. Marsters in particular is efficient, prompt, and thoughtful with her advice and responses. I can easily see myself staying with Hamptons for the foreseeable future.
5/5
TrustpilotDefinitely would recommend.
Our experience with Hamptons has been pleasant. Our letting agent Roni was very friendly and attentive. David, our property manager has been outstanding and we’ve found it very easy to communicate with him efficiently. As we’re both young and it’s our first time letting, all we could suggest is to be initially provided with more information as opposed to having to find out what’s going on at each step.
5/5
GoogleI stumbled across Gaby on Google reviews. I was searching for reputable estate agents with 5 star reviews and she featured at the top. I can see why! Without hesitation I will always recommend her to all my friends and family. She is professional, diligent, patient, understanding and caring of my needs. A real asset to Hamptons. Thank you once again Gaby.
Thank you for taking the time to leave us a review Lina. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHighly recommend Hamptons Estate Agents after working closely with Aidan at Bayswater branch. Aidan has gone above and beyond to provide incredibly valuable and professional advice surrounding a complex sale. His knowledge and expertise is …
We are so grateful for your kind words and recommendation! It was a pleasure working with you and we are thrilled that we were able to provide valuable and professional advice. Thank you for choosing Hamptons Estate Agents and we wish you all the best in your future endeavors. Best wishes, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Hyde Park & Bayswater Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
