Dexters Westminster reviews

★★★★★ 2/5

Google

We rented an appartement with Dexter for 2,5 years and had a very bad experience at the end. The move-in process went very well - this is important to say. Everything was transparent and everyone was very professional with us. However, we had to break out our lease for personal reasons. (1) We knew from the beginning that we would have to pay a fee for breaking the contract. From the contrat, we knew exactly what the fee would be. However, the fees that they asked us to pay was significantly higher than what the contract said (about £300 higher). Despite asking multiple times for the details they refused to explain the bill to us. (2) we had few unannounced visits at the appartement. It felt like they were all very disorganized and rarely on time. (3) they agreed on a date with new tenant without confirming with us first.

Adélie · 9 January 2023

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 4/5

Trustpilot

Emma Wheeler has been my account…

Emma Wheeler has been my account manager for all admin / accounts related issues for nearly 2 years. Very efficient and thorough. Cannot fault.

Customer · 15 June 2026

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Had an inspection today with Kirlon Sanchez he helped me a great deal and helped me in fixing my additional problems. Kirlon has been been a help multiple times over the past 2 years

Jacob · 20 March 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Google

From a renter, there’s really nothing else more that you could ask for from Sam. He was very helpful and considerate throughout the process. And helped me find a place that I really liked in such a short amount of time. Since I work a full time job during the day, Sam made time in the evening and on weekends to show me properties, which no other agents were willing to do. He was also well connected with other tenants and landlords, which definitely helped in securing the property for me. Really appreciate the help from Sam in finding my dream flat.

Stanley · 25 October 2022

★★★★★ 5/5

Trustpilot

Always a smotth experience

Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to

Craig · 31 July 2024

★★★★★ 5/5

Trustpilot

Recently I had an issue with an…

Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.

Adnan · 28 October 2024

★★★★★ 5/5

Trustpilot

i'm very grateful to our property…

i'm very grateful to our property manager petros giorganios for going above and beyond to help us with the cancellation of parking tickets for our relative. Their quick communication, patience, and genuine support made a big difference. Excellent service and highly appreciated.

Miola · 14 May 2026

★★★★★ 5/5

Trustpilot

Elli and her brilliant team have been…

Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️

Caroline · 30 September 2022

★★★★★ 2/5

Trustpilot

Very sloppy service from Dexters

Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.

Ana · 24 October 2024

★★★★★ 5/5

Trustpilot

Positive and professional experience

In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.

Millie · 7 August 2023

★★★★★ 5/5

Trustpilot

We had a very positive experience with Rai

We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!

Flaminia · 9 October 2026

★★★★★ 5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

★★★★★ 5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

★★★★★ 2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022