Dexters Wetherell reviews in Westminster

★★★★★ 1/5

Trustpilot

Nightmare

Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.

Sal · 11 July 2023

★★★★★ 5/5

Trustpilot

Experience made particularly good by…

Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.

Duncan · 15 April 2024

★★★★★ 5/5

Trustpilot

Thanks Kiera!

Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.

Hannah · 16 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.

Peter · 23 October 2023

★★★★★ 5/5

Trustpilot

Ledi Peka amazing property manager!

I am very happy by Ledi Peka service. She is very professional, friendly and helpful! I recommend Ledi Peka and Dexters team!Best wishes and Merry Christmas!Khrystyna

Христина · 8 December 2023

★★★★★ 5/5

Trustpilot

Well done, Dexters

I have been a property professional for over 40 years. I don't suffer fools for long, so it says a lot about Dexters' lettings agency and management teams that I've stayed with them for about six years. Anthony Grundy of Dexters has just successfully negotiated a slightly tricky renewal for us, striking the right balance between our wish for an affordable rent for our long-term tenant, whilst not having the mickey taken entirely, in what are challenging economic times for renters. Thanks, Anthony. Well done. DL, Chief Executive

Waterfront · 9 July 2023

★★★★★ 5/5

Trustpilot

Renters issues resolved very quickly

Donalina was very approachable and responsive, thanks so much for sorting some renters issues so quickly and effectively

Tiffany · 20 May 2024

★★★★★ 5/5

Trustpilot

A big thank you to Chris McCandlish and…

A big thank you to Chris McCandlish and his team who are always willing to help with a positive attitude and a forensic approach to property management.

Oliver · 10 November 2023

★★★★★ 5/5

Trustpilot

5 Star!

Alistair was very efficient and involved, thank you for your assistance.

Courtney · 16 September 2024

★★★★★ 5/5

Trustpilot

Great experience

I had a fantastic experience with Dexter in my search for a rental flat, and I want to give a special shoutout to Vicky for her exceptional assistance

Jessie · 14 October 2023

★★★★★ 5/5

Trustpilot

Great and professional service

Great and professional service. Particularly Daniel Grossman is a very helpful and enthusiastic agent who is doing his best to help his clients. Very happy with the service they provide.

Sylwia · 23 August 2023

★★★★★ 5/5

Trustpilot

Fabulous Agent

Zahra has been managing one of our apartment for a number of years. We found Zahra to be highly competent & efficient and always available when we call or email. Thank you.

Harsh · 29 June 2023

★★★★★ 5/5

Trustpilot

Outstanding Service and Support by Lily

Lily has been nothing short of remarkable. As a property manager, her responsiveness and dedication to ensuring a comfortable and hassle-free living experience have been exemplary!

Jeffrey · 29 November 2023

★★★★★ 4/5

Trustpilot

Ashley Griffiths has been a great help…

Ashley Griffiths has been a great help throughout the rental process. Polite, efficient and a pleasure to have contact with. I would highly recommend Dexters, very professional throughout.

Linda · 12 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional

We moved from our flat in March, since that time we are trying to get back reimbursement which Dexters agreed to give us back due removing kitchen for two days. Until today we didn’t receive money back. Every month when we chase them, sending emails they are replying that by “14th “we should get our money back. Obviously still didn’t receive it. Very unprofessional and unreliable company. When everything is fine you won’t realize but when you face the issue in your flat/house problems start.

Aneta · 28 June 2023

★★★★★ 1/5

Trustpilot

Appalling estate agents

Appalling estate agents. We moved out of the property 20 days ago and the landlord agreed to the full reimbursement of the deposit. As Dexter's holds the deposit, they're not reimbursing our deposit and no one is responding to our emails either. Customer service worse than poor! They only ever created problems when we were living at the property and now they're trying to steal our deposit. Literally no one is replying to our emails.Reply to query. I find it very odd that you can't find me on the database. You still have our deposit. Liaise with Dexter's North, we have given them till 12pm tomorrow to reimburse our deposit after which we will be filing and official complaint and the team at TDS where you pay a premium has assured us that they will assist us with getting our deposit back. I will not be emailing you privately as you requested. As I have sent several emails and your colleagues have failed to respond.

Sayyada · 22 June 2023

★★★★★ 5/5

Trustpilot

Great Staff

We have been using Dexter for a number of years now we had a problem with one of our properties they have been so helpful with sorting out for us Hayley is very responsive and dealt with every question we asked and sorted the whole problem out with a very successful outcome Thank you very much. would highly recommend Dexters Also help was received from Harriet

Gill · 21 April 2023

★★★★★ 5/5

Trustpilot

Barry Dilloway best property mgr

Barry Dilloway is the best property manager you can hope to have! He is meticulous and very professional! Someone you totally trust with your property! Bravo!

Tan · 21 November 2023

★★★★★ 5/5

Trustpilot

2nd Rental by Dexters.

This is the 2nd rental for our Apartment with Dexters. I have found them to be very professional and responsive to any queries. Our Manager, Connor Rowan, is excellent and its good to know that they deal with any issues promptly, which is important when you are not local and gives peace of mind.All in all, I would recommend Dexters as a Managing Agent.

Jaycee · 13 June 2024

★★★★★ 5/5

Google

Cameron Falinski has been very helpful with our property search and very accommodating with the viewings and information requests. I would highly recommend Cameron and the agency.

Vicky · 24 October 2023

★★★★★ 5/5

Trustpilot

5* service from Indre

Thanks to Indre for sorting out the maintenance issues I had quickly and effectively. All round great service from Dexters. Will be using time and time again.

Bambz · 24 October 2023

★★★★★ 5/5

Trustpilot

Great stuff- team is good

Great stuff- team is good. Louis Preston is friendly and happy- He keeps my tenants satisfied daily. Service is helpful. Communication is swift. Nothing more to it.Kevin

Kevin · 24 October 2023

★★★★★ 5/5

Trustpilot

5* service

I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!

Rajko · 15 November 2023

★★★★★ 1/5

Trustpilot

If you're a tenant, don't bother

Disgusting customer service.UPDATE : area director said he would respond the week after my complaint. I chased him a month later and he then responded. He hadn’t read my complaint. Tried to gaslight me by claiming that dexters weren’t aware of things I’d specifically addressed in the complaint and sent screenshots of emails discussing these things with Dexters. Vile.

Lucy · 4 September 2024