Trusted Agent profile · Westminster

Dexters Wetherell reviews in Westminster

★★★★★ Great

2,143 reviews across 3 platforms

102 Mount Street, W1K 2TH, Westminster, W1K 2TH

Dexters's office in Westminster, at 102 Mount Street, is rated 4.4 out of 5 across 2,143 reviews on three platforms, including 287 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

287

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,854

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dexters Notting Hill

Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!

Daria · 11 September 2024

Agent replied · 22 October 2024

Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Thank you to Verity and Harry for all…

Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.

Lydia · 19 July 2023

Agent replied · 22 October 2024

Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

I have used this estate agent incompetent stafffor…

I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.

Charlotte · 8 September 2024

Agent replied · 22 October 2024

Dear Charlotte, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma

5/5

Trustpilot

Excellent problem solving skills

I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.

Juan · 21 November 2023

Agent replied · 22 October 2024

Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Pam for excellent support

Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!

Tina · 25 October 2023

Agent replied · 22 October 2024

Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Really pleased with the support I had with Wetherell. The team were unbelievably supportive in ensuring the property was let out swiftly and well promoted. A tenant was secured within days because of the way they managed it from start to finish. Thank you Matthew and the team

Theo · 24 October 2023

Agent replied · 23 October 2024

Dear Theo, Thank you for leaving a Google review for our Wetherell Mayfair office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros review

Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.

Ecrin · 20 September 2024

Agent replied · 22 October 2024

Dear Ecrin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

A huge thanks to Joe Read and his…

A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property

Jose · 7 December 2023

Agent replied · 22 October 2024

Dear Jose, Thank you for taking the time to leave a lovely review regarding Joe and the team. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nasra is great!

Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need

Nicola · 4 December 2023

Agent replied · 22 October 2024

Dear Nicola, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team

3/5

Trustpilot

Issues with marketing letters

EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.

Nicola · 30 August 2024

Agent replied · 22 October 2024

Dear Nicola, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team

5/5

Google

Very resonsive, helpful and collaborative

Jeff · 11 September 2026

Agent replied · 11 October 2026

Dear Jeff, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

1/5

Trustpilot

Terrible experience

The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.

Domizia · 27 August 2024

Agent replied · 22 October 2024

Dear Domizia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Overcoming a challenging Tenancy

After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.

Joanna · 28 November 2023

Agent replied · 22 October 2024

Dear Joanna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexter's the best agents for property

Ever since my mother and I started using Dexter's to manage and let our property which we had been doing ourselves for at least 20 years it's the best move we've ever made.They are so professional, they found good quality tenants, they helped refurbish the house and with maintaining it.

Kanak · 14 June 2026

5/5

Trustpilot

Full manged letting service

We have used Dexters for many years for a fully managed letting service and have never had any problems with there service

Mr · 15 May 2026

Agent replied · 28 May 2026

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Selling and buying

They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.

Robert · 24 August 2024

Agent replied · 22 October 2024

Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Shayan Waziri made my experince a 5*…

Shayan Waziri made my experince a 5* experience, he has helped me with my inquiries and he is extremely professional and helpful. Shayan is a big credit to the company and because of this experience, I am very satisfied with the service and will continue working with Dexters as a tenant.

Mr · 19 July 2023

Agent replied · 22 October 2024

Dear Mr Taha, It’s great to hear that you have had a brilliant experience with Shayan. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Matthew and the team provided excellent service to get my flat in St James rented rapidly. Highly recommend any landlord to use their services. Thank you.

D · 24 November 2024

Agent replied · 8 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

5/5 Service

In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.

Musa · 15 November 2023

Agent replied · 22 October 2024

Dear Musa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Responsive experience for renters

Dominic has been very responsive in managing my experience in a new flat. Very proactive in communicating with the landlord and getting issues resolved as quickly as possible. Thanks very much!

JF · 2 September 2024

Agent replied · 22 October 2024

Dear JF, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

The whole team in Dexter is super…

The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!

Carlotta · 5 June 2024

Agent replied · 22 October 2024

Dear Carlotta, Thank you for taking the time to leave a wonderful 5* review. Daragh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

George Calderara manager of the Hendon…

George Calderara manager of the Hendon agency and Daniel Grossman were supper efficient in makin the sale process progress so quickly. Our offer was made on the 6th November and we exchanged on the 19th December. Thank you to the team. We are delighted

Joe · 21 December 2023

Agent replied · 22 October 2024

Dear Joe, Thank you for taking the time to leave a wonderful 5* review. George and Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Joe has been very friendly and has…

Joe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. He communicates well and keeps us informed at all stages . We could thoroughly recommend Joe for all rental needs.

Laura · 28 November 2023

Agent replied · 22 October 2024

Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters North Property Management Team…

Dexters North Property Management Team are great and have sorted out any issues for me within a reasonable amount of time of me moving in.Petros Giorganios has been extremely helpful and polite and I would definitely recommend him to anyone that wish to uses Dexters Property Management.

Rekha · 11 October 2023

Agent replied · 22 October 2024

Dear Rekha, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters Wetherell

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Westminster won Gold.

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