Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOnce we had decided to move agent this…
Once we had decided to move agents this was the best decision They had staff management meetings to discuss the best way forward with our property !! we had an offer after only two weeks with few offers ( after only two ) weeks very professional very courteous and kept us in the loop at all times
Paul · 15 February 2022
Agent replied · 24 December 2024
Dear Paul, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service by Sagar Patel in the maintenance team
Sagar Patel in the maintenance team is an absolute gem. We spoke with him when our boiler started glitching and he was most empathetic and easy to speak to. Highly recommend!
Harini · 23 April 2024
Agent replied · 24 December 2024
Dear Harini, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters - a great team and an exemplary job
Dexters did an exemplary job marketing and selling our property. They have a well organised team with very professional staff dealing with the individual steps in the process from initial valuation through to after sale support. Everyone was immediately available to take calls or answer emails.
Patrick · 25 April 2023
Agent replied · 24 December 2024
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service by all the team.
Great service by all the team including Petros and Mawuena in finding new tenants and negotiating with contractors to get the best price.
Steve · 4 September 2024
Agent replied · 24 December 2024
Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotSpammy marketing
We're being bombarded with unsolicited promotional mail, twice every week. It's ridiculous & bad for the environment. I've called them to stop & it made no difference.
Margot · 28 June 2024
Agent replied · 24 December 2024
Dear Margot, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful and friendly
My experience with Dexter's has been overwhelmingly positive. Charlotte in particular has been particularly proactive and helpful. Her attentiveness and support has been immensely appreciated
Olly · 19 September 2025
★★★★★ 5/5
TrustpilotLily D. Senior Property Manager
Lily D., senior property manager, is an asset to Dexters. She has been helpful, patient and professional during several months of issues I have had as an overseas landlord. She has been my go-to person. She really cares!
Rosemary · 13 November 2023
Agent replied · 24 December 2024
Dear Rosemary, Thank you for taking the time to leave a lovely review regarding Lily. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotGood property management
Dexters have managed my property for several years and offer an efficient, friendly service at good value. They have handled upgrade works and day-to-day maintenance to complete satisfaction, as well as move in/move out, rent collection and adherence to legislation. I have been very pleased with their approach and assistance, and would recommend them.
PC · 8 June 2022
Agent replied · 24 December 2024
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery satisfied with the job Elliot and George did to get my flat let.
They were professional and offered excellent advice that was proven correct. Nothing was too much trouble and having used most of the big estate agents in SW1 in the past, I wouldn't hesistate to use Dexters Pimlico again as my first choice.PositiveResponsiveness, Quality, Professionalism
Miras · 11 November 2021
Agent replied · 10 November 2024
Dear Miz, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair at Dexter's was brilliant!
Alistair at Dexter's was brilliant at communicating with all the solicitors and estate agents involved in the chain and worked very hard to effect exchange after a 3 day delay. Alistair always kept all parties informed of recent updates and remained very professional throughout. Would definitely recommend! Well done Alistair!
FS · 17 November 2022
Agent replied · 24 December 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with dexters as a tenant
I have been with dexters as a tenant, I have been impressed with how quick Nora deals with my issues, and communicating with me. She is very empathetic and understanding. Overall Dexters have been great towards me.
Layla · 30 November 2023
Agent replied · 24 December 2024
Dear Layla, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotScammers
Scammers. They will hire your services and will not pay reasoning that their client is at overseas and transferred the payment which is not true
James · 25 July 2024
Agent replied · 24 December 2024
Dear James, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI am in the process of looking for a property to rent and have experienced great service from Ellie, who is always updating me on available properties in the area.
Sophie · 13 April 2024
Agent replied · 8 January 2025
Dear Sophie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotMonika Piszczyk
I would like to express my gratitude towards the efforts which Monika Piszczyk, has done for handling of our resident urgent maintenance and services. She has acted promptly, professionally and friendly.Many thanks
HP · 29 February 2024
Agent replied · 24 December 2024
Dear HP, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGood service
Petros at Dexters is a good communicator who responds pormptly and it has been easy working with him and the Dexters team.
Nathaniel · 29 August 2024
Agent replied · 24 December 2024
Dear Nathaniel, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst agency ever
Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (it took 3 weeks to fix my washing machine the 1st time, 2 weeks the second time and so many other issues just IGNORED). When you call them, each person you talk to tells you something different. They always say they are going to call you back to give you an update and they never do. They just IGNORE you. This is so disappointing and just unprofessional. I'm looking forward the end of my contract and never going to use this agency again.
Margherita · 20 December 2022
★★★★★ 5/5
TrustpilotYasmin has kept us up to date with all…
Yasmin has kept us up to date with all listings relevant which has been better than any agent we've interacted with during this process. She's been on time for all viewings, very responsive on all queries and really enjoyable to work with.
Carolyn · 28 June 2023
Agent replied · 24 December 2024
Dear Carolyn, Yasmin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHappy with Dexters
I have been a Dexters' landlord for eight years and have no complaints. My current Property Manager, Tia Blackmore-Saunders, has been particularly helpful. When making recommendations for repairs or renewals she is always ready to explain and discuss them with me and, once agreed, keeps track to make sure they are satisfactorily completed.
Belinda · 25 May 2022
Agent replied · 24 December 2024
Dear Belinda, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRenting out for my parents with Dexters…
Renting out for my parents with Dexters more than 1 year. Great work from Dexters North Property Management Team. Our current contact person, Petros Giorganios, is always friendly and solves any issue quickly and efficiently. Appreciate this.
ILLIA · 3 November 2023
Agent replied · 24 December 2024
Dear Illia, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters North Property Management review
Dexters assumed management responsibility for our properties in Primrose Hill in 2022 and we are extremely happy with their support. A special mention for Rachel McConnell of Dexters North Property Management, and Tom Bussman of Design and Refurbishment.
Warwick · 9 October 2023
Agent replied · 24 December 2024
Dear Warwick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotConnor has always been available to us…
Connor has always been available to us for any queries. His professionalism and good attitude to work is exemplary and should be praised for his continuous commitment to Dexters.I cannot fault Connor even if I wanted to 🙏🏼🙏🏼
Hajer · 9 October 2023
Agent replied · 24 December 2024
Dear Hajer, We really appreciate you taking the time to leave such lovely comments about Connor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleCallia and Jennifer have been very professional, efficient and friendly. I would recommend them to anyone.
Kensal · 26 November 2024
Agent replied · 10 December 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
TrustpilotCompletely Incompetent
Could not organise a Gas Safety Inspection properly. Had to do it myself. Can’t even imagine what environmental disaster there will be if they are commissioned more complex task like organising a **** in a brewery…
Alex · 18 November 2023
Agent replied · 24 December 2024
Dear Alex, I am concerned to read your comments and have passed them to the Director of our Tenancy Management. I am sorry your experience with us has not been as we would have expected and we will be in touch with you to discuss further. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat help from Neil Plit!
Very happy with the assistance I received from Neil Plit! He responded very quickly, was very understanding and helpful. Great communication as well.Thank you!
Addie · 17 July 2024
Agent replied · 24 December 2024
Dear Addie, Thank you for taking the time to leave a wonderful 5* review. Neill will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
