Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA 5 stars agency! Competent & reliabable agents that take great care of their customers and always keen on providing details, videos and photos quickly. Susannah has been immensely helpful and professional in my quest for a property. Thank you!
JP · 12 November 2019
Agent replied · 10 November 2024
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Pimlico Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Richard · 8 December 2023
Agent replied · 24 December 2024
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
CF · 8 December 2023
Agent replied · 24 December 2024
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Sharon · 6 June 2023
Agent replied · 24 December 2024
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWould not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Mark · 5 November 2021
Agent replied · 24 December 2024
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience working with Joseph and Callia from this agency. They were exceptionally flexible and helpful throughout the entire process. They were always ready to answer all my questions, adapt to my schedule and provide clear … More
Karina · 17 November 2025
★★★★★ 1/5
TrustpilotSpammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Mary · 23 June 2024
Agent replied · 24 December 2024
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Marco · 11 April 2022
Agent replied · 24 December 2024
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotOAKLANDS RISE NW10 6FJ---NO HEATING AND…
OAKLANDS RISE NW10 6FJ---NO HEATING AND NO HOT WATER AGAIN IN ALL NOTTING HILL GENESIS BUILDINGS IN WINTER !!! LAST TIME I HAD 4 DAYS NO HOT WATER AND NO HEATING AND I NEARLY DIED!!!! THIS IS CRIMINAL AND ONLY POSSIBLE IN THE UK! IN EVERY OTHER COUNTRY THIS COMPANY WOULD BE PROSECUTED!!! THERE IS A MOTHER WITH A BABY IN MY HOUSE. ALL TENANTS: STOP PAYING RENT AND MOVE OUT OR FILE CLASS ACTION IN COURT !!!
Reni · 14 February 2022
Agent replied · 24 December 2024
Dear Reni, I am sorry to hear you have experienced this. I am unable to find you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Demetris · 20 December 2021
Agent replied · 24 December 2024
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThe Team was incredibly helpful. Tina and Ian in particular helped us a lot and were very communicative.
Ferdinando · 16 August 2025
Agent replied · 22 October 2025
Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Umar · 26 October 2023
Agent replied · 24 December 2024
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
G · 14 July 2023
Agent replied · 24 December 2024
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThey are positively awful!
They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!
Esmê · 15 April 2024
Agent replied · 24 December 2024
Dear Esmê, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat team
Very happy with management service from Dexters, especially Kiera. Thank you!
J.E.S · 15 November 2023
Agent replied · 24 December 2024
Dear J.E.S, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly and efficient Agents
Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.
Holley · 1 September 2023
Agent replied · 24 December 2024
Dear Holley & Steer, Thank you for taking the time to rate your service with Dexters . Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Cricklewood - Brilliant!
Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.
H · 1 September 2023
Agent replied · 24 December 2024
Dear Holly, It’s great to hear that you have had a brilliant experience with our Cricklewood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJack Morgan has been extremely…
Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…
Rachel · 7 September 2022
Agent replied · 24 December 2024
Dear Rachel, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Imane · 13 November 2023
Agent replied · 24 December 2024
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleOdette and Hunter had an efficient, pleasant experience letting our flat in SW1 with George Taylor I would highly recommend George if you are looking for a property.PositiveResponsiveness, Quality, Professionalism
Odette · 9 January 2022
Agent replied · 8 January 2025
Dear Odette, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Vincent · 17 January 2024
Agent replied · 24 December 2024
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have only great things to say about…
I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.
Sara · 13 August 2024
Agent replied · 24 December 2024
Dear Sara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dan · 12 October 2023
Agent replied · 24 December 2024
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and huge shout out to…
Great experience and huge shout out to Felix for his patience and assistance throughout the process
Wilmer · 27 June 2023
Agent replied · 24 December 2024
Dear Wilmer, Thank you for taking the time to leave a wonderful 5 star review regarding Felix. Kind Regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
