Trusted Agent profile · Westminster
★★★★★
2,040 reviews across 3 platforms
66 Grosvenor Street, Mayfair, London, W1K 3JL, Westminster, W1K 3JL
Dexters's office in Westminster, at 66 Grosvenor Street, is rated 4.3 out of 5 across 2,040 reviews on three platforms, including 152 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotSpammy marketing
We're being bombarded with unsolicited promotional mail, twice every week. It's ridiculous & bad for the environment. I've called them to stop & it made no difference.
Dear Margot, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotLily D. Senior Property Manager
Lily D., senior property manager, is an asset to Dexters. She has been helpful, patient and professional during several months of issues I have had as an overseas landlord. She has been my go-to person. She really cares!
Dear Rosemary, Thank you for taking the time to leave a lovely review regarding Lily. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotGood property management
Dexters have managed my property for several years and offer an efficient, friendly service at good value. They have handled upgrade works and day-to-day maintenance to complete satisfaction, as well as move in/move out, rent collection and adherence to legislation. I have been very pleased with their approach and assistance, and would recommend them.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHelpful and friendly
My experience with Dexter's has been overwhelmingly positive. Charlotte in particular has been particularly proactive and helpful. Her attentiveness and support has been immensely appreciated
5/5
TrustpilotAlistair at Dexter's was brilliant!
Alistair at Dexter's was brilliant at communicating with all the solicitors and estate agents involved in the chain and worked very hard to effect exchange after a 3 day delay. Alistair always kept all parties informed of recent updates and remained very professional throughout. Would definitely recommend! Well done Alistair!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI have been with dexters as a tenant
I have been with dexters as a tenant, I have been impressed with how quick Nora deals with my issues, and communicating with me. She is very empathetic and understanding. Overall Dexters have been great towards me.
Dear Layla, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotScammers
Scammers. They will hire your services and will not pay reasoning that their client is at overseas and transferred the payment which is not true
Dear James, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
GoogleGreat job to Darren and the team in Mayfair. Great work and excellent care and attention. Thanks.
Dear Thomas, Thank you for taking the time to write a review about the great service you received from our Mayfair Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotMonika Piszczyk
I would like to express my gratitude towards the efforts which Monika Piszczyk, has done for handling of our resident urgent maintenance and services. She has acted promptly, professionally and friendly.Many thanks
Dear HP, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGood service
Petros at Dexters is a good communicator who responds pormptly and it has been easy working with him and the Dexters team.
Dear Nathaniel, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotWorst agency ever
Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (it took 3 weeks to fix my washing machine the 1st time, 2 weeks the second time and so many other issues just IGNORED). When you call them, each person you talk to tells you something different. They always say they are going to call you back to give you an update and they never do. They just IGNORE you. This is so disappointing and just unprofessional. I'm looking forward the end of my contract and never going to use this agency again.
5/5
TrustpilotYasmin has kept us up to date with all…
Yasmin has kept us up to date with all listings relevant which has been better than any agent we've interacted with during this process. She's been on time for all viewings, very responsive on all queries and really enjoyable to work with.
Dear Carolyn, Yasmin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHappy with Dexters
I have been a Dexters' landlord for eight years and have no complaints. My current Property Manager, Tia Blackmore-Saunders, has been particularly helpful. When making recommendations for repairs or renewals she is always ready to explain and discuss them with me and, once agreed, keeps track to make sure they are satisfactorily completed.
Dear Belinda, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRenting out for my parents with Dexters…
Renting out for my parents with Dexters more than 1 year. Great work from Dexters North Property Management Team. Our current contact person, Petros Giorganios, is always friendly and solves any issue quickly and efficiently. Appreciate this.
Dear Illia, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters North Property Management review
Dexters assumed management responsibility for our properties in Primrose Hill in 2022 and we are extremely happy with their support. A special mention for Rachel McConnell of Dexters North Property Management, and Tom Bussman of Design and Refurbishment.
Dear Warwick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotConnor has always been available to us…
Connor has always been available to us for any queries. His professionalism and good attitude to work is exemplary and should be praised for his continuous commitment to Dexters.I cannot fault Connor even if I wanted to 🙏🏼🙏🏼
Dear Hajer, We really appreciate you taking the time to leave such lovely comments about Connor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat help from Neil Plit!
Very happy with the assistance I received from Neil Plit! He responded very quickly, was very understanding and helpful. Great communication as well.Thank you!
Dear Addie, Thank you for taking the time to leave a wonderful 5* review. Neill will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotCompletely Incompetent
Could not organise a Gas Safety Inspection properly. Had to do it myself. Can’t even imagine what environmental disaster there will be if they are commissioned more complex task like organising a **** in a brewery…
Dear Alex, I am concerned to read your comments and have passed them to the Director of our Tenancy Management. I am sorry your experience with us has not been as we would have expected and we will be in touch with you to discuss further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service as always
I have worked alongside Dexters for over 2 years now and always get great service and communication from the PM team, especially team 3 from the City and East office who always go above and beyond
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you Petros!
I’ve lived in a property managed by Petros for a year now and he’s brilliant! He’s always on hand to solve any issues quickly and with minimal fuss.
Dear Siobhan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDexters North and Petros Review
Dexters North Property Management Team and Petros in particular do a great job in helping out whenever there is an issue. They are responsive and empathetic to anything that may come up. Overall, a great experience.
Dear Daniel, Thank you for taking the time to leave a wonderful 5* Google review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent customer service drom Donalina
I have had the pleasure of experiencing for the past year excellent customer service and communication from Donalina. She has been attentive, helpful, and went above and beyond to assist and respond to all my queries.
Dear Laura, Thank you for taking the time to leave a wonderful 5* Google review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTerrible
Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.
Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat Experience!
We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)
Dear Cecilia, Thank you for your kind comments regarding the team. We really appreciate you taking the time to leave a 5* review and wish you all the best in your new flat. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
