Dexters Marylebone reviews in Westminster

★★★★★ 5/5

Trustpilot

Very efficient way to manage my flat.

Bruno · 19 December 2025

★★★★★ 1/5

Trustpilot

Leaks and flood in Dexter managed new built flats at Oaklands Rise NW10 near Willesden Junction

Dexters manage the private new flats that were built for hundreds of tenants at the site next to the HS2 in the Willesden Junction area, called Oaklands Rise. The flats have serious building error issues. A considerable amount of flats are leaking. Flat 37 has been flooded for the 2nd time. The move in date was in January, and the 2 floodings happened within less than 8 weeks. A drainage pipe burst. This was repaired. Now the flat is flooded again. This happened yesterday and meant a sleep in the car. Flat 37 is uninhabitable now. As tenants have reported, there are many leaks in Ambrose House (and in the other buildings as well). 2 guys on the 9th floor had their blind fall off because the wall is damp. Also someone on the 4th floor reported an issue. As I write this, another tenant reported that the lifts at Easton House broke down again, they seem to be working now. The tenants who are with Dexters are experiencing a catastrophe without an end.

Reni · 23 February 2022

★★★★★ 5/5

Trustpilot

Super service

Really helpful points of contact, ready to help, excellent communications. A faultless service!

Customer · 27 September 2024

★★★★★ 5/5

Trustpilot

Seamless experience, quick to resolve issues

Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.

Steven · 31 October 2023

★★★★★ 2/5

Trustpilot

Negative experience

Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.

Maggie · 23 May 2023

★★★★★ 5/5

Trustpilot

I am very pleased with amazing customer…

I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.

Silvija · 12 July 2023

★★★★★ 5/5

Trustpilot

Anthony Grundy - recommended!

Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.

Customer · 10 July 2023

★★★★★ 5/5

Google

Great estate agent , promptly take cares of my needs and communicate well

Sal · 17 October 2025

★★★★★ 5/5

Trustpilot

Helpful and Reliable

I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.

Gepp · 6 June 2023

★★★★★ 1/5

Trustpilot

Worst Estate Agency-121A Darwin Road Follow Up

Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.

Sunil · 8 January 2022

★★★★★ 5/5

Trustpilot

Great management team throughout the…

Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.

Yijun · 28 February 2024

★★★★★ 5/5

Google

I worked specifically with Luke and Josephine who were both incredibly attentive and had very speedy responsiveness. They have both conducted themselves with absolute professionalism and I enjoyed working with them both. The process was succinct, efficient and they did not waste my time. I would highly recommend working with them as a team.

Jennifer · 23 October 2020

★★★★★ 5/5

Google

I've been working with Rosie, and she has been fantastic. She does a great job at first getting to know what types of properties you are interested in, to ensure there is no time wasted on properties that do not fit your criteria. She is very responsive, and walked us through the entire letting process. Highly recommend!

Phillip · 24 October 2019

★★★★★ 5/5

Trustpilot

Have had a very good experience with Donalina.

Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.

Henry · 30 June 2023

★★★★★ 1/5

Trustpilot

Maintenance issues

I always seem to have to chase up issues.

Edward · 21 November 2025

★★★★★ 5/5

Trustpilot

The Kensal rise team have been very…

The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!

Saz · 19 June 2024

★★★★★ 1/5

Trustpilot

Dexters - Gazumpers & Liars

This is a note to all serious buyers out there: DO NOT GO WITH DEXTERS. Read below how we were lied to and gazumped.My partner and I placed an offer on a property we viewed twice with Dexters Westminster. After a some negotiation it was accepted by the vendor on 13.12.21. We asked what the next steps were: Dexters laid these out and did not inform us of other viewings or offers, even when explicitly asked. We also asked about placing the property 'under offer'.On 20.12.21 we were informed there was another offer, similar to ours, and the vendor had to decide between the two. Dexters thereby lied to us directly about there not being another offer on the table when we placed ours, which was accepted. They then said the vendor required proof of funds to decide between both offers. We provided these within the hour. Our position is 70% cash, 30% mortgage. As such, the proof of funds was a significant portion. Sharing this information arguably places us in a vulnerable position regarding identity fraud. On 21.12.21 we received the update that the other offer had been accepted. Over the phone there was no real apology, acceptance of foul play and one of the agents had the audacity to refer to our apparently lower offer, indirectly, as 'cheeky'.The whole experience, days before Christmas, has been frustrating and infuriating. Not to mention laced with disrespect. For reference, the people dealt with have been: Noah Shledrick, Harry Laflin and Hannah Le Sueur.

Jennifer · 21 December 2021

★★★★★ 5/5

Trustpilot

We have had great support during our…

We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!

Jake · 29 January 2024

★★★★★ 5/5

Google

I had the pleasure of working with Dominic, who completely understood what I was looking for in a property and managed to find one that fit all my requirements. He has been so helpful and resourceful following the move!!

Aliya · 12 January 2023

★★★★★ 1/5

Trustpilot

One of the worst agents I came across

One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance

Speechless · 7 December 2021

★★★★★ 4/5

Trustpilot

Natash has managed my property for c

Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.

Peter · 20 October 2023

★★★★★ 5/5

Trustpilot

Excellent property management!

Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!

Janet · 3 August 2023

★★★★★ 5/5

Trustpilot

We’ve been on the house hunt over the…

We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.

Stoyo · 9 March 2022

★★★★★ 1/5

Trustpilot

Worst agent ever

Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.

Benwang · 7 February 2024