Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDonalina was friendly and respectful…
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Ricky · 12 October 2023
Agent replied · 22 October 2024
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleEmily was super helpful to find the perfect apartment for us. They were flexible and professional. It was a good experience.
Antonia · 25 April 2024
Agent replied · 22 October 2024
Dear Antonia, We really appreciate you taking the time to leave such lovely comments about Emily. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean was very helpful and…
Alistair Maclean was very helpful and quick in responding to correspondence- thank you!
Sarah · 13 September 2024
Agent replied · 22 October 2024
Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
★★★★★ 5/5
TrustpilotBest agency in london
Best agency in london , Fabio was helpful and professional
Israa · 29 October 2024
Agent replied · 23 November 2024
Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
TrustpilotPetros is an excellent property manager!
I had a really good experience meeting with Petros for our recent inspection. He was friendly and smiling the entire time, which instantly put me at ease. He took the time to thoroughly explain everything and patiently addressed any concerns or issues I had. It's refreshing to have a property manager who is so approachable and genuinely cares about the tenants.
Vicky · 11 September 2024
Agent replied · 22 October 2024
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
TrustpilotZERO STARS
Dexters Marylebone:A Regrettable Experience ZERO STARSDexters Marylebone not only failed in providing an acceptable level of service but, from my experience, they also exhibit scam-like behavior. Their primary focus seems to be on obtaining payment without any intention of delivering the promised services.Throughout my interactions, the only prompt communication I received was when they were pursuing payment. Outside of that, my numerous attempts to address concerns and issues were continually ignored. Ella and Emily, in particular, were two representatives who consistently promised to return calls, but never once followed through.Being ignored once or twice might be considered an oversight, but after being brushed off more than 50 times, it's hard to see it as anything other than a deliberate disregard for customers. This, coupled with their dubious practices, raises serious concerns about their legitimacy.I urge potential clients to think twice before dealing with Dexters Marylebone. There are far more reputable companies out there that value customer satisfaction over deceptive practices.
Robin.H · 14 August 2023
Agent replied · 22 October 2024
Dear RobinI am sorry to read your review, but as I am unable to locate you on database, please could you kindly contact me with your details so that I can look into your concerns.Kind regardsAsma ChughtaiCustomer Relations team
★★★★★ 5/5
TrustpilotWe felt extremely well looked after…
We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.
Angela · 20 March 2023
Agent replied · 22 October 2024
Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPercy Bodington, Sloane Square
Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.
Eve · 29 October 2022
Agent replied · 22 October 2024
Dear Eve, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWay to pushy!
I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.
Maura · 10 August 2023
Agent replied · 22 October 2024
Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service from Bailey
Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.
Alina · 24 May 2024
Agent replied · 22 October 2024
Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotLiars
Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.
Chris · 7 August 2023
Agent replied · 22 October 2024
Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
★★★★★ 5/5
GoogleThe standard of service I received from Leona from the Dexters Marylebone office was outstanding from beginning to end. Leona was very helpful and lovely to work with, and I would like to thank her for all her time and effort. If anybody is searching for a flat to rent in the Marylebone area I’d highly recommend Dexters!
Yasmin · 24 October 2018
Agent replied · 22 October 2024
Dear Yasmin, I am writing to say thank you for your kind comments about the service you received from our Marylebone Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
TrustpilotBenjamin Templeton at dexters Kentish…
Benjamin Templeton at dexters Kentish Town was very helpful.
Bailey · 17 November 2025
★★★★★ 5/5
GoogleDominic and Harriet were incredibly helpful in finding my new apartment. They were always at hand to assist in any enquiries. Would highly recommend using Dexters!
George · 27 December 2023
Agent replied · 22 October 2024
Dear George, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJack - attentive and a pleasure to work with
We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!
Ilona · 6 November 2021
Agent replied · 22 October 2024
Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleCameron and Emily were excellent, he knowledgeable, flexible and gave us a class service. Thankyou
Joseph · 24 July 2024
Agent replied · 22 October 2024
Dear Joseph, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotYearly inspection.
I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.
Sharon · 15 June 2024
Agent replied · 22 October 2024
Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotFast and helpful responses
Fast and helpful responses - Neil Plit has been excellent in helping us
Anthony · 23 August 2024
Agent replied · 22 October 2024
Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHeartfelt Thanks
I would like to extend my sincere thanks to Dexters Estate Agency in Hendon for the exceptional way they managed the sale of my late father’s house. Although there were some challenges along the way, the team remained consistently supportive, responsive, and proactive in communicating the next steps and helping to resolve any issues that arose.
Kasia · 21 November 2025
★★★★★ 5/5
GoogleAbsolutely exceptional experience with Ella! Her professionalism and expertise made the flat-finding process incredibly smooth. I recommend this agency, thanks to Ella's outstanding assistance.
Myriam · 26 January 2024
Agent replied · 22 October 2024
Dear Myriam, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ella, and hope we can help again in the future. Kind regards, Asma , Customer Relations Team.
★★★★★ 5/5
TrustpilotNabeel in Dexters is an excellent…
Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service
John · 17 April 2024
Agent replied · 22 October 2024
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOlivier has been very helpful in…
Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.
George · 12 December 2023
Agent replied · 22 October 2024
Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleElla Harris at Dexters has been extremely helpful and I'm very pleased with the service that Dexters have provided. My flat was let quickly to good tenants with no void period and payment has been made promptly without any up front fees. I am confident I can trust Dexters to act professionally and this gives me peace of mind.
Jenny · 22 September 2024
Agent replied · 22 October 2024
Dear Jenny, Thank you for your kind comments regarding Ella and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
TrustpilotDexters were a joy to work with.
Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.
Steve · 20 June 2022
Agent replied · 22 October 2024
Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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