Trusted Agent profile · Westminster
★★★★★
2,259 reviews across 2 platforms
298 Elgin Avenue, Maida Vale, W9 1JS, Westminster, W9 1JS
Dexters's office in Westminster, at 298 Elgin Avenue, is rated 4.4 out of 5 across 2,259 reviews on two platforms, including 410 Google reviews rated 4.9. See how it compares with other estate agents in Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika is always very attentive
Monika is always very attentive, thorough, professional and friendly.
Dear Sharon, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotRenters issues resolved very quickly
Donalina was very approachable and responsive, thanks so much for sorting some renters issues so quickly and effectively
Dear Tiffany, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotA big thank you to Chris McCandlish and…
A big thank you to Chris McCandlish and his team who are always willing to help with a positive attitude and a forensic approach to property management.
Dear Oliver, Thank you for taking the time to leave a wonderful 5* Google review. Chris will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHeartfelt Thanks
I would like to extend my sincere thanks to Dexters Estate Agency in Hendon for the exceptional way they managed the sale of my late father’s house. Although there were some challenges along the way, the team remained consistently supportive, responsive, and proactive in communicating the next steps and helping to resolve any issues that arose.
5/5
TrustpilotFabulous Agent
Zahra has been managing one of our apartment for a number of years. We found Zahra to be highly competent & efficient and always available when we call or email. Thank you.
Dear Harsh, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience
I had a fantastic experience with Dexter in my search for a rental flat, and I want to give a special shoutout to Vicky for her exceptional assistance
Dear Jessie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat and professional service
Great and professional service. Particularly Daniel Grossman is a very helpful and enthusiastic agent who is doing his best to help his clients. Very happy with the service they provide.
Dear Sylwia, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnprofessional
We moved from our flat in March, since that time we are trying to get back reimbursement which Dexters agreed to give us back due removing kitchen for two days. Until today we didn’t receive money back. Every month when we chase them, sending emails they are replying that by “14th “we should get our money back. Obviously still didn’t receive it. Very unprofessional and unreliable company. When everything is fine you won’t realize but when you face the issue in your flat/house problems start.
Dear Aneta, I am sorry to read your 1 star review. I have forwarded your comments onto our area director who will be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding Service and Support by Lily
Lily has been nothing short of remarkable. As a property manager, her responsiveness and dedication to ensuring a comfortable and hassle-free living experience have been exemplary!
Dear Jeffrey, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotAshley Griffiths has been a great help…
Ashley Griffiths has been a great help throughout the rental process. Polite, efficient and a pleasure to have contact with. I would highly recommend Dexters, very professional throughout.
Dear Linda, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat staff and team. Izzy and Olivia are very friendly and helpful
5/5
Trustpilot5 Star!
Alistair was very efficient and involved, thank you for your assistance.
Dear Courtney, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotAppalling estate agents
Appalling estate agents. We moved out of the property 20 days ago and the landlord agreed to the full reimbursement of the deposit. As Dexter's holds the deposit, they're not reimbursing our deposit and no one is responding to our emails either. Customer service worse than poor! They only ever created problems when we were living at the property and now they're trying to steal our deposit. Literally no one is replying to our emails.Reply to query. I find it very odd that you can't find me on the database. You still have our deposit. Liaise with Dexter's North, we have given them till 12pm tomorrow to reimburse our deposit after which we will be filing and official complaint and the team at TDS where you pay a premium has assured us that they will assist us with getting our deposit back. I will not be emailing you privately as you requested. As I have sent several emails and your colleagues have failed to respond.
Dear Sayyada, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Staff
We have been using Dexter for a number of years now we had a problem with one of our properties they have been so helpful with sorting out for us Hayley is very responsive and dealt with every question we asked and sorted the whole problem out with a very successful outcome Thank you very much. would highly recommend Dexters Also help was received from Harriet
5/5
TrustpilotBarry Dilloway best property mgr
Barry Dilloway is the best property manager you can hope to have! He is meticulous and very professional! Someone you totally trust with your property! Bravo!
Dear Tan, Thank you for taking the time to leave a lovely review regarding Barry. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOur agent was very kind and friendly.
Dear Nadim, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
Trustpilot2nd Rental by Dexters.
This is the 2nd rental for our Apartment with Dexters. I have found them to be very professional and responsive to any queries. Our Manager, Connor Rowan, is excellent and its good to know that they deal with any issues promptly, which is important when you are not local and gives peace of mind.All in all, I would recommend Dexters as a Managing Agent.
Dear Jacee, Thank you for leaving a wonderful 5 star review. Kind regards, Asma, Customer Relations Team
5/5
Trustpilot5* service from Indre
Thanks to Indre for sorting out the maintenance issues I had quickly and effectively. All round great service from Dexters. Will be using time and time again.
Dear Bambz Rose, Thank you for taking the time to leave a lovely review regarding Indre. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat stuff- team is good
Great stuff- team is good. Louis Preston is friendly and happy- He keeps my tenants satisfied daily. Service is helpful. Communication is swift. Nothing more to it.Kevin
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot5* service
I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!
Dear Rajko, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid this arrogant and ruthless company
You know the reputation that estate agents have for being immoral, ruthless and greedy? Dexters personify this to a tee.Most of the reviews here seem to apply to lettings; I can confirm that their heartless tendencies extend to sales as well. When we were looking to buy late last year, they were extremely pushy, effectively bullying us into only considering more expensive properties that we could only get through shared ownership. When we said this was not something we wanted to consider they basically told us we shouldn’t bother to buy a place if that was our attitude. Extremely unprofessional.Worse still, they put us on to a mortgage broker who, whilst initially friendly, soon told us that we should forget about getting a mortgage once she discovered that one of us is self employed. Given that literally millions of the population are self employed, this was clearly untrue; she was basically being lazy, as she could foresee hard work she basically didn’t want to do.I am happy to say that we were able to purchase a property through another, more friendly and less cold-blooded estate agent, along with an excellent broker we found ourselves via Unbiased. I know losing our business is but a drop in the ocean for a huge company like Dexters, so they’re not about to lose any sleep over this and the other negative reviews on here, I’m sure. Nonetheless, I’m not going to pretend that it was a very satisfying feeling to prove this arrogant company and their associates wrong!EDITED TO RESPOND TO THE (UPDATED) REPLY FROM DEXTERS 09/06/2023: I have been in touch on the e-mail address you have provided already, and your colleague replied and informed me that they have passed on my feedback to the relevant branch of Dexters. That you are sending this generic reminder now confirms either that you are either incompetent, uncaring, or devious (i.e. pretending I haven't been in touch as a pretext for getting my review deleted from Trustpilot).
Dear Joseph, I am sorry to read your 1 star review. Unfortunately i am unable to find your details on our database. Please can you email customerrelations@dexters.co.uk with more information so I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIzzy has been super helpful in assisting us with our property search. She is responsive, honest and friendly. Thank you for all your support!
Dear Natalia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIf you're a tenant, don't bother
Disgusting customer service.UPDATE : area director said he would respond the week after my complaint. I chased him a month later and he then responded. He hadn’t read my complaint. Tried to gaslight me by claiming that dexters weren’t aware of things I’d specifically addressed in the complaint and sent screenshots of emails discussing these things with Dexters. Vile.
Dear Lucy, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMrika and her team
Mrika and her team. Have been excellent since taking over from my previous management agents.I have been super impressed and surprised by their excellent service.
Dear Andy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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