Trusted Agent profile · Westminster

Dexters Maida Vale reviews in Westminster

4.4

★★★★★ Great

2,261 reviews across 2 platforms

298 Elgin Avenue, Maida Vale, W9 1JS, Westminster, W9 1JS

Dexters's office in Westminster, at 298 Elgin Avenue, is rated 4.4 out of 5 across 2,261 reviews on two platforms, including 410 Google reviews rated 4.9. See how it compares with other estate agents in Westminster.

Google logo

4.9 / 5

410

Reviews on Google

This office

Trustpilot logo

1,851

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Westminster office, from every platform, shown as written. First names only.

4/5

Trustpilot

The sales side of Dexters is 5 star plus, in my point of view.

As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.

R · 6 February 2024

Agent replied · 24 October 2024

Dear R Ward, Thank you for your feedback. Reviews are really important to us and your feedback helps us ensure we are delivering the best service in the future. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

very efficient and trustworthy

After years of working with different agents I can honestly say that the team at Dexters are genuinely nice people to deal with, very efficient and trustworthy.

SG · 12 September 2026

5/5

Trustpilot

Lily was my contact from Dexters while…

Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.

Dan · 30 November 2023

Agent replied · 24 October 2024

Dear Dan, Thank you for taking the time to leave a wonderful 5* Google review. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Connor Rowan at Dexters Property…

Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.

Kalman · 12 October 2023

Agent replied · 24 October 2024

Dear Kalman, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Really enjoyed my experience with Dexter’s. Izzy was a massive help in finding the perfect property for me

Sian · 17 October 2024

Agent replied · 24 October 2024

Dear Sian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Trustpilot

Charlotte Aslford

As a landlord, my experience of Dexters has been very positive.

Jonny · 22 May 2026

Agent replied · 25 May 2026

Dear Jonny, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Google

Great service from start to finish. It was nice to see the agency work as a team from the Manager, Salesman and all the way down to the final deal relationship person Anthony, whom did a brilliant job taking all the last minute pressures on board and navigating a smooth transfer for both sides. All round great team effort. Keep it up..

Priyan · 15 December 2024

Agent replied · 29 December 2024

Dear Priyan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Maida Vale office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Trustpilot

Myra Mettam is and was my first contact…

Myra Mettam is and was my first contact with Dexters her professional approach and her problem solving is second to none. I can highly recommend this person to manage your properties they are in safe hands

Jane · 1 November 2023

Agent replied · 24 October 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Joseph was an absolute pleasure to work…

Joseph was an absolute pleasure to work with very knowledgeable and professional. He understood what I was looking for and got it done. Great Job!!!

Savvas · 16 June 2024

Agent replied · 24 October 2024

Dear Savvas, Thank you for taking the time to leave a lovely review regarding Joseph. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!

Asma · 28 May 2024

Agent replied · 24 October 2024

Dear Asma, Thank you for taking the time to leave a wonderful 5* review. Jada will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Really professional and timely…

Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend

Shehroz · 27 May 2024

Agent replied · 24 October 2024

Dear Shehroz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

I had an excellent experience with Dexters thanks to Elion! He was professional, responsive, and genuinely committed to helping us find the perfect property. Highly recommend!

Munaa · 27 May 2024

Agent replied · 24 October 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I have been renting through Dexters…

I have been renting through Dexters since 2023 and have moved twice during this time. The service I’ve received has been consistently fantastic across the board.

Mahammad · 15 September 2026

5/5

Trustpilot

Excellent service

Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.

Consumer · 4 August 2023

Agent replied · 24 October 2024

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Alistair Maclean was excellent in…

Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.

Stuart · 21 December 2022

Agent replied · 24 October 2024

Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Nasra Said leaving her post as my property manager

I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.

Frosso · 18 September 2024

Agent replied · 24 October 2024

Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma

4/5

Trustpilot

Archive and Ryan were very professional…

Archive and Ryan were very professional in keeping us informed of properties appropriate for us.

Sasha · 18 November 2024

Agent replied · 28 December 2024

Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

I worked with Esta to complete my very…

I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.

Dan · 5 July 2022

Agent replied · 24 October 2024

Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Karishma and the team were amazing! They really do go above and beyond! Highly recommend. Thank you

Jeet · 17 October 2024

Agent replied · 24 October 2024

Dear Jeet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Lewis is honestly the best estate agent I’ve ever come across, you’re very lucky to have him

A · 17 October 2024

Agent replied · 24 October 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

Our experience so far with Dexters has…

Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help

Heidi · 16 May 2022

Agent replied · 24 October 2024

Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Outstanding service

Outstanding service! A special shout-out to Joshua Moody for his promptness and professionalism in handling all my requests. Highly recommended!

Josh · 19 October 2026

5/5

Trustpilot

Mission achieved

Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.

Mh · 4 April 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Eunice Sona has been very helpful...

Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.

Carolin · 13 March 2024

Agent replied · 24 October 2024

Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

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