Dexters Hyde Park & Bayswater reviews in Westminster

★★★★★ 1/5

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I could give a zero star review if…

I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!

Maria · 1 March 2023

★★★★★ 5/5

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Many thanks to Petros Giorganios for…

Many thanks to Petros Giorganios for his excellent support service!

Ms · 30 July 2024

★★★★★ 1/5

Trustpilot

Waste of time

So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.

Deborah · 7 February 2024

★★★★★ 1/5

Trustpilot

Utter incompetence, no shame, shocking lies in written correspondence

Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.

Senad · 27 February 2023

★★★★★ 5/5

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Thank you Donalina

I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.

K.C · 10 October 2023

★★★★★ 5/5

Trustpilot

Efficient and speedy service

Huseyin Tas organised work to be carried out for my flat very efficiently and quickly, and explained everything clearly. I was very pleased with the service.

Barbara · 19 June 2026

★★★★★ 5/5

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Donalina has great customer service skills

Donalina is very helpful, her customer service is great and trustable.

Ana · 3 July 2024

★★★★★ 5/5

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Donna is really professional and able…

Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.

Alexandra · 26 October 2023

★★★★★ 5/5

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Myra is an outstanding agent

Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.

James · 25 October 2023

★★★★★ 1/5

Trustpilot

Harassed and threatened by this company. Do not use!

The police are currently investigating my landlord for threatening behaviour and harassment. I have never dealt with or spoken with Dexters company before, yet they emailed me twice, claiming we'd conversed and agreed on a tenancy termination date. This is libellous, we have never spoken in this capacity! They have even issued an invalid eviction notice. I fully intend to add them to the original police report against my landlord and his agent and report them to Property Ombudsman. Trading Standards next!Do not use them!

Michelle · 8 February 2023

★★★★★ 5/5

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Very friendly and quick

Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.

GL · 25 October 2023

★★★★★ 5/5

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Joe and team have been excellent

Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.

Chris · 8 August 2023

★★★★★ 5/5

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Dexters Notting Hill continue the great work

Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!

Alison · 2 January 2024

★★★★★ 1/5

Trustpilot

Nice people but they don't do anything…

Nice people but they don't do anything unless you constantly chase them. For example they've owed me money for over 4 months now, every time I chase I get an excuse followed by a statement that it'll happen in X days. It doesn't happen so I chase again, repeat, repeat. Was similar when I was in one of their flats, the first visit for an issue or maintenance would be arranged quickly, then follow ups to actually fix the issue would not happen until I chased them.Pretty disappointing

Gordon · 2 February 2023

★★★★★ 2/5

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I have always been pleased with my…

I have always been pleased with my local Douglas Martin in Hendon, but I didn't realise they have been taken over by the large company Dexters. Now it seems to be more about their own performance than customer satisfaction. As a landlord with rising prices I was adamant that I only wanted a fixed priced one year contract, while they kept pushing two years. Not that I am unreasonable and overpriced. But I need the option to slightly raise. Yet somehow I ended up with a two year fixed contract. How? I was travelling with bad WiFi and on the day they sent through the contract to sign I was on a boat and could only click quickly and return. I didn't realise I'd signed for two years! Nor did they tell me until a two year bill arrived. Now I have a tenant who phones regularly about everything and anything and I'm stuck for two years! I spoke to another landlord who was also unhappy as he ended up with two years. They also pushed like mad for extras like management etc. To make matters worse after taking the first month for their fees they hounded me for another £125 threatening a debt collector. Sadly I would not use them again.

Laura · 2 February 2023

★★★★★ 5/5

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Kelly and her team are great!

Kelly and the team at Dexters have always been so helpful and brilliant. Very responsive and positive. We have been very impressed. Thanks!

Consumer · 20 October 2023

★★★★★ 5/5

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Zendeca Sinclair- Battersea branch.

Zendeca was super helpful in our transition and move from Australia. She was thorough, professional and reliable. I would highly recommend her services!

Jordan · 19 October 2023

★★★★★ 5/5

Google

Dexters in Paddington were extremely helpful,. The staff were very professional and they found tenants for us extremely quickly. They helped us through the whole process and answered all our questions. I highly recommend them and would definetly use them again to let out our property.

Babis · 10 January 2021

★★★★★ 5/5

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Alistair Maclean…

The assistance from Alistair Maclean made this transaction much smoother and job as Conveyancer much easier to satisfy my clients expectations. I look forward to working with Dexters again in the future.

Malaika · 26 January 2023

★★★★★ 5/5

Google

My experience with Dexters Hyde Park has been really great. Rosa Lopez was extremely helpful and guided me through the whole process really efficiently and explained everything in detail. She is really kind and I would recommend her services. THANK YOUPositiveResponsiveness, Professionalism

Victoria · 25 October 2021

★★★★★ 5/5

Trustpilot

Thanks to Donalina and Josh

Thanks to Donalina and Josh from Property Management, our issues were quickly resolved!

TBMAD · 18 May 2024

★★★★★ 5/5

Google

Chloe Orcel-Delatolas was very helpful and professional, overall great interaction with Dexters and haven't had any issues!

Arman · 27 February 2024

★★★★★ 5/5

Trustpilot

Jessica-Joy Beau-Wright was very…

Jessica-Joy Beau-Wright was very helpful. She put the wheels in motion very swiftly to start getting things done with our property!

Kate · 30 November 2023

★★★★★ 5/5

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Professional Services

David Hughes, Anthony Barnes and Lily in Lettings were exceptional. I am looking for a property to rent and all the above were extremely helpful, professional and reassuring. Thank you so much. I would highly recommend.

Catherine · 19 August 2022