5/5
GoogleUrsula and OΔur have been really helpful with my search. Thanks for everything π β¦
Trusted Agent profile Β· Westminster
Dexters Hyde Park & Bayswater reviews in Westminster
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2,273 reviews across 2 platforms
4 Spring Street, Hyde Park, London, W2 3RA, Westminster, W2 3RA
Dexters's office in Westminster, at 4 Spring Street, is rated 4.4 out of 5 across 2,273 reviews on two platforms, including 394 Google reviews rated 4.8.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat Property Management Team
Tallulah from the property management team has offered me first class support. Knowing that someone has my back with the challenges of moving in has been hugely relieving for me. Thank you!
5/5
TrustpilotAfter dealing with other lettingβ¦
After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking
Agent replied Β· 26 October 2024
Dear Harry, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend to non full-time landlords
I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.
Agent replied Β· 26 October 2024
I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for the professional serviceβ¦
Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!
5/5
TrustpilotDonalina was friendly and respectfulβ¦
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Agent replied Β· 26 October 2024
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKirlon Sanchez @ Dexters
Agent replied Β· 28 May 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotWe felt extremely well looked afterβ¦
We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.
Agent replied Β· 22 December 2024
Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest agency in london
Best agency in london , Fabio was helpful and professional
Agent replied Β· 22 December 2024
Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotPercy Bodington, Sloane Square
Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.
Agent replied Β· 22 December 2024
Dear Eve, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleNicole has been great in helping me with the property search. Friendly and professional.
5/5
GoogleRosa has been been at the same time extremely professional and extremely nice. She was helpful, and I really appreciated her transparency. Searching for a flat could be really stressful, and itβs nice to feel that you can trust your agent.
Agent replied Β· 24 October 2024
Dear Davide, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and the team in our Hyde Park & Bayswater office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWay to pushy!
I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.
Agent replied Β· 26 October 2024
Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSarah has been tremendously helpful and responsive to calls and emails. I received information and advice on a daily a basis and she always checked on our house search. Despite finding a place with another agency in the end I would recommend Dexters to anyone looking for a place and I would recently consult them in the future.
Agent replied Β· 24 October 2024
Dear Panayiotis, Thank you very much for your great review regarding our Paddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
1/5
TrustpilotLiars
Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.
Agent replied Β· 26 October 2024
Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
5/5
TrustpilotExcellent service from Bailey
Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.
Agent replied Β· 26 October 2024
Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJack - attentive and a pleasure to work with
We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive π Thank you for your help!
Agent replied Β· 26 October 2024
Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleFiona has been the absolute best agent and secured us our dream flat! We never wished to get a place like that! Thank you so so much Dexters and Fiona and Tom in particular for being so kind and professional. We can't recommend Dexters Hyde Park enough !
Agent replied Β· 24 October 2024
Dear Rachele, We are delighted to read that we have achieved our aim of delivering a five star service and Iβd like to thank you for taking the time to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotI have been using Dexters for many years
I have been using Dexters, as a landlord for years now. Their service is second to none.
5/5
TrustpilotDanny was very helpful and gave greatβ¦
Danny was very helpful and gave great advice
Agent replied Β· 22 December 2024
Dear Karen, Thank you for taking the time to leave a lovely review regarding Danny. Kind regards, Asma
5/5
TrustpilotYearly inspection.
I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. Iβm very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.
Agent replied Β· 26 October 2024
Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters were a joy to work with.
Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.
Agent replied Β· 26 October 2024
Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFast and helpful responses
Fast and helpful responses - Neil Plit has been excellent in helping us
Agent replied Β· 26 October 2024
Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleNicoleβs fantastic, very knowledgeable and happy to share her expertise. V much recommended :)
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