Trusted Agent profile · Westminster
★★★★★
2,250 reviews across 2 platforms
4 Spring Street, Hyde Park, London, W2 3RA, Westminster, W2 3RA
Dexters's office in Westminster, at 4 Spring Street, is rated 4.4 out of 5 across 2,250 reviews on two platforms, including 383 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotShout out to Paris & Paulo!
We recently had a flat inspection carried out by Paris, Senior Property Manager. Prior to the inspection, he asked if there was anything specific we wanted him to look at. I raised a couple of issues and within a week he had the Maintenance Engineer Paulo come out and carry out the necessary works. Paulo was efficient and did an excellent job sorting the repairs he could. He was also so friendly & understanding of the fact I wasn’t well.
5/5
GoogleJoe Smith was excellent from start to finish and was on hand to help us all the way He went above and beyond to answer any questions and made us feel comfortable looking around the properties
Dear Phil, Thank you for your kind comments regarding Joe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotExtremely disappointing and insensitive handling of an ongoing leak
I have had an extremely frustrating experience dealing with the Dexter team regarding an ongoing water leak coming from the apartment above mine. The leak has caused water to drip through the ceiling of my living area and has resulted in ongoing damp and mould issues in my apartment. The issue is still not fixed I am a single occupant and work from the office Monday to Thursday, yet I have repeatedly been expected to accommodate inspections and contractor visits with as little as one hour's notice. I am expected to be available whenever they want access and to rearrange my commitments to suit their schedule. (and their contractor never shows up at the agreed time) On several occasions, I have been asked to leave keys with the concierge so contractors can access my apartment while I am at work. However, I have not been given any clear assurance about who will be present to supervise the contractors or monitor what work is being carried out inside my apartment while I am not there. I find this completely unreasonable. It is my home, and I should not be expected to simply hand over access without proper arrangements and accountability. Despite this, I have continued to cooperate and provide access whenever reasonably possible. The most frustrating part is that the leak is coming from the apartment above mine (Dexters are they pm), yet Dexters has repeatedly stated that repairing the source of the leak is not their responsibility. Whatever the internal arrangements between landlords, tenants, contractors and managing agents may be, the fact remains that the damage to my apartment is being caused by a leak originating from the property they manage. My own landlord and property management team have been trying to coordinate with Dexters, but they cannot repair a leak that originates from another apartment. Meanwhile, I am the person who has been left living with the consequences. The contractor dates have repeatedly been pushed back and the issue remains unresolved. The necessary dehumidifier installation has also been delayed (still not installed). We were told that a dehumidifier would be installed on 5 October, but this has now apparently been moved to 13 October because of a request from the tenant in the apartment above. The dehumidifier is required in my apartment, which has been affected by the water leak. It is extremely frustrating that this has been delayed when I am the person living with the consequences of the unresolved problem. Communication has also been extremely poor. Emails from me and my property management team have repeatedly gone unanswered, and calls are often not answered even during working hours. Over weekends, there appears to be little to no response. Allocated, Senior Property Manager at Dexters, has been involved in this matter, and I have found the handling of the situation extremely insensitive. I feel that Dexters has not taken sufficient ownership of coordinating a solution, while responsibility continues to be passed between different parties. I have been living with damp and mould for around five months, and this situation has started to affect my physical and mental wellbeing. I did not cause this leak, yet I have had to repeatedly chase different parties, accommodate last-minute access requests and live with the consequences of an issue originating from another property. I would expect a property management company to communicate properly, coordinate contractors effectively, respect residents' homes and schedules, and take the impact of problems originating from properties they manage seriously. Unfortunately, that has not been my experience with Dexter. The leak remains unresolved, communication has been poor, and I feel that the impact this situation is having on me has not been taken seriously.
I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotGreat
Dexters is supporting us with our company accommodation needs for several years now. They are professional, communicative and always friendly. Remi Daniels, one of the Senior Property Manager has been very helpful in our recent check out. She also manages other properties for us and is always on top of everything.
Dear Eldora, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotAbigail Lomo-Dash has been outstanding…
Abigail Lomo-Dash has been outstanding from start to finish. We encountered a significant leak along with a number of other property-related issues, and her professionalism, kindness and commitment were second to none. She was always quick to respond, proactive in finding solutions, and genuinely cared about ensuring everything was resolved to a high standard. What could have been a very stressful experience was made remarkably smooth thanks to her expertise and dedication. An absolute credit to Dexters.
5/5
GoogleI spoke to Heidi yesterday about my property needs. She was extremely helpful to me, I’m new to the area and definitely in need of some assistance! Thank you!
Dear Tania, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleHeidi at Dexters Hyde Park was fantastic - incredibly helpful, responsive and professional throughout. She made everything really easy and was a pleasure to deal with. Would highly recommend!
Dear Hannah, We really appreciate you taking the time to leave such lovely comments about Heidi. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GooglePoppy has been great in helping me find my perfect home. We’re still in the process, but so far she’s been incredibly helpful, responsive, and supportive throughout. I really appreciate all her help!
Dear Rafael, Thank you for your kind comments regarding Poppy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotHow property management should be done!
I’m not one for writing reviews, however I felt compelled to do so following my personal interaction with Stephanie Thame who visited my home last week to carry out an inspection of the property. Stephanie has such a warm demeanour and her professionalism was second to none. She understood everything that I had said and was a complete delight to deal with. An absolute credit to Dexters and the property management team.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotSpecial shout out to Sophie at Dextors
Special shout out to Sophie at Dextors, our Property Manager. Helps out whenever we need, with quick efficiency making us really feel listened too.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotWell Andrzej of Dexters Ladywell was…
Well Andrzej of Dexters Ladywell was amazing! I contacted the office to ensure the tenant is around when the gas engineer visits the property. On previous occasion the tenant wasn’t around so missed the appointment, Andrzej did not just left a message to the tenant but called to make sure someone will be there for the engineer this time’ . He gets things done , polite and professional ,
1/5
TrustpilotExtremely unprofessional conduct and repeated harassing contact
Extremely unprofessional conduct and repeated contact amounting to harassment. I have received unwanted calls and emails from Dexters since 2017, each time I have asked them to remove my contact details from their database but either through neglect, lack of training, incompetence or IT issues, I have repeatedly still gotten more calls/emails every few months. Unless you want to forever receive spam calls from them, avoid like the plague.
I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotAndrzej Szczepaniak is a True asset
Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.
Dear Thomas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleCouldn’t recommend Dexter’s highly enough. Heidi was a pleasure to deal with - very professional and incredibly helpful with all of our enquiries.
Dear Maia, Thank you for your kind comments regarding Heidi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleReally happy with Dexters. Ursula was unbelievably kind and helpful throughout the whole process and made everything so easy. Would definitely recommend!
Dear Penny, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ursula. Please do not hesitate to contact us again. Kind regards, Asma
5/5
TrustpilotI have been a tenant of Dexter's for…
I have been a tenant of Dexter's for nearly three years now and Petros has been my property manager for the entire time. He has always been and continues to be very efficient, kind and incredibly patient. He is always there to listen to my questions or concerns, and to find a timely solution if there is an issue, and always with a smile! Five star experience!
5/5
TrustpilotSylwia Chlopek is a star!
Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.
5/5
GoogleHeidi Fryer was exceptional in our call, really helpful and informative, I look forward to working with her in the future
Dear Xanthe, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
TrustpilotYes - sold our property - but then that was it
Yes - they sold our property - however thats the easy part. During the sales process they did very little, to the point the onward estate agents in the chain did the majority of the work, and without them I am unsure it would have even happened. Nice enough staff, but maybe need to focus on not just winning business and helping those in the process
I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotAndrzej Szczepaniak is a wonderful…
Andrzej Szczepaniak is a wonderful contact. Always helpful and speedy with our concerns. Thank you very much!
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotNatalia Catana at Dexters was wonderful…
Natalia Catana at Dexters was wonderful and understanding throughout our recent tenancy change. There were a few complications along the way, and I really appreciated her patience, support and help getting everything finalised on time. Thank you, Natalia, for making a stressful situation easier to deal with!
5/5
GoogleI spoke to Heidi on the phone yesterday, excellent and a smooth service - would recommend to anyone!! ☺️
Dear Freya, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
GooglePoppy and Nicole were very helpful in showing us properties and answered all our questions. I recommend giving them a call when flat searching in the area.
Dear Alex, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotDexters have helped me during a recent…
Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.
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