Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSpamming forever
It has been almost a year, 5+ people told that they removed my email address from their list, but I can see that this was just a lie and they only wait for a few months instead of removing the email address and then send emails again. Don't even give your mail email address, get a temporary one and use that instead
Barış · 13 April 2024
Agent replied · 25 October 2024
Updated reply: Hi Barış, thank you for confirming your details. After looking into this further, we can see that you have now been added to our exclusion lists and should no longer receive further communications from us. You had previously been linked to a short let in 2023 and were registered as an applicant with us up until 13th April. This is why you would have received some emails last week. Original reply: Hi Baris, we're sorry to hear you are still receiving emails. In order for us to look into this, we have sent you a request via Trustpilot to confirm your email address. As soon as we receive this, we can check our systems to find out why you are still receiving communications from us and remove this where applicable.
★★★★★ 5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Helen · 13 April 2024
Agent replied · 10 February 2025
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
★★★★★ 4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Isobel · 17 October 2023
Agent replied · 25 October 2024
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
★★★★★ 5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Jenny · 1 June 2023
Agent replied · 25 October 2024
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
★★★★★ 5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Bhavika · 27 May 2022
Agent replied · 25 October 2024
Thank you Bhavika for sharing your experience at Chestertons!
★★★★★ 5/5
GoogleAfter having really bad experience with many agencies that were not paying attention to what I asked for and played games to try to push up the price and use tricks to try to make more money and lock you in I met with Chestertons which worked much better than others and followed a good process to find what I asked for and we ended up doing business through Chestertons. I am happy with their engagement and availability as well as not trying to play agent games. I recommend Chestertons, especially Tom.
P · 12 January 2020
★★★★★ 4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Safiya · 13 January 2025
Agent replied · 10 February 2025
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
★★★★★ 4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Jo · 12 May 2024
Agent replied · 25 October 2024
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Lisa · 22 February 2024
Agent replied · 25 October 2024
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
★★★★★ 1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Amruta · 8 December 2022
Agent replied · 25 October 2024
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
★★★★★ 5/5
TrustpilotI had an amazing experience with this…
I had an amazing experience with this Agency. (It was the only agency that helped me find a pet friendly flat).Fiona is an excellent lettings negotiator. She was very kind and helpful. Thank you so much for your help Fiona and Chestertons.
Melissa · 26 July 2021
Agent replied · 25 October 2024
Thank you for taking the time to share your experience of using Chestertons.We are thrilled to have been able to assist you in finding a pet friendly home!Please do not hesitate to get in touch if you have any further queries.
★★★★★ 5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Chris · 13 July 2023
Agent replied · 25 October 2024
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
★★★★★ 5/5
TrustpilotHad such a great experience with Chestertons, helpful, friendly and knowledgable staff.
Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.
Olivia · 28 November 2022
Agent replied · 25 October 2024
Thank you for your review Olivia, what glowing feedback for Myha and the team! Should you need any further assistance, you know where we are. Best wishes!
★★★★★ 5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Victoria · 16 June 2022
Agent replied · 25 October 2024
Thanks for the 5 star review!
★★★★★ 5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Ilker · 25 November 2022
Agent replied · 25 October 2024
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
★★★★★ 5/5
TrustpilotMartins Purlicis helped me land my…
Martins Purlicis helped me land my dream flat, within my budget, which is a miracle given the current market. I contacted so many agents and I was close to giving up on the area until I found Chestertons Westminster and Pimlico. I’m so grateful to Martins for his patience and his expertise. He really had my corner, which is so much more than I expected from an agent. He was great to work with. THANK YOU MARTINS from the bottom of my heart. I highly recommend Chestertons Westminster and Pimlico. An easy five stars!
Christina · 25 November 2022
Agent replied · 25 October 2024
Hi Christina,Thank you for leaving this incredible review for Martins and the Westminster and Pimlico team. We really appreciate it and are so pleased to hear how they were able to help you find your dream flat! We hope you are settling in well, and please do get in touch if you need anything else.
★★★★★ 5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
Joel · 24 November 2022
Agent replied · 25 October 2024
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
★★★★★ 5/5
GoogleOur search for a property to rent a place was smooth, quickly and easy thanks to Samia Bel. From the start, she realized what kind of property we were looking for and helped us in every step of the process, always resourceful, motivated and kind. Samia not only facilitated the preparation of the documents but also took into consideration our needs and expectations, providing fast and timely all information we needed I think it was my duty to leave it here registered how much we appreciated her work. A talented and kind professional indeed.
Sidney · 24 October 2019
★★★★★ 5/5
GoogleWhen looking for a year long lease a while ago we've been in touch with different agencies, and Chesterton's appeared to be the best one in terms of providing immediate feedback and meeting client's claims and expectations. Now, after living at the apartment, which is guided by Chesterton's, for several months, I can say that it charms me more and more. I'd like to thank Tom not only for his great job in search for an apartment we've needed, but for being extremely nice and helpful at all stages of looking for and renting apartment!
Nikolay · 24 October 2019
★★★★★ 5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Emily · 1 September 2023
Agent replied · 6 February 2025
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 2/5
TrustpilotAppalling customer service
Renting out a flat through them. Pros - they offer a comprehensive service, found tenants quickly and replied to messages promptly.Cons - terrible customer service. Alina was condescending, brusque and incapable of giving a straight answer. So unpleasant and frustrating having to deal with her that once the current tenants contract is up I will find another letting agent. If they’re this rude to me, the person paying them commission, I worry about how polite they are to the tenants.
Gen · 11 October 2019
★★★★★ 5/5
GoogleChloe gave us a great viewing!
Aaryan · 15 October 2026
★★★★★ 2/5
TrustpilotAs a Landlord we find that more than…
As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!
Diana · 22 November 2024
★★★★★ 5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Martha · 23 September 2023
Agent replied · 25 October 2024
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
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