Chestertons Westminster & Pimlico reviews

★★★★★ 5/5

Trustpilot

I had an incredibly positive experience…

I had an incredibly positive experience with Leusa Ellis at Chestertons, who helped me negotiate and secure a lease during a very hectic time in the housing market. Leusa was efficient, communicative, and attentive throughout the process. Finding and moving into a new place always brings a lot of stress, and I am so grateful for Leusa's patience and empathy through the process.

Kate · 21 November 2022

★★★★★ 5/5

Google

Thank you Nathaniel, the move went well, reference checks and agreements were completed efficiently and the inventory check in also went well. Thank you for your assistance throughout this process.

Roseanna · 6 December 2024

★★★★★ 5/5

Trustpilot

I recently made a purchase via…

I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.

Lawrence · 14 August 2024

★★★★★ 5/5

Trustpilot

Conor Bunn

Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.

Ben · 29 August 2024

★★★★★ 5/5

Trustpilot

I can't praise enough the Chestertons…

I can't praise enough the Chestertons Sales team in Kew. Not only was everybody I dealt with very friendly and professional. I was impressed by how quickly suitable potential buyers were identified. Viewings were accommodated with sufficient notice, client feedback was promptly given and excellent guidance was provided during the conveyancing stages. I could not believe how smooth the process went from sales launch to completion. Thank you very much, Chestertons!

Bettina · 17 October 2021

★★★★★ 1/5

Trustpilot

SHARKS

SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.

Natasha · 23 July 2026

★★★★★ 5/5

Trustpilot

Chestertons is very hands on about…

Chestertons is very hands on about finding you your home. From the moment I sent my initial inquiry, they were very adamant about getting me a place to live. Once I found my flat, Madie was on the phone with me constantly ensuring I had a quick turn around. Within less than a week my from finding the flat, I was moving in. Wish I would have found Chestertons sooner.

Gayle · 10 November 2021

★★★★★ 5/5

Trustpilot

Dawn from Belgravia

I am currently searching for a flat with Dawn from Belgravia branch, she super helpful and very nice person to deal with. She is the agent who really takes care and sends options that are not random and definitely suit my criteria. During busy market periods some agents do not even respond to emails and do not call back - Dawn is nothing like that.

MISS · 22 July 2022

★★★★★ 5/5

Trustpilot

We have been using Property Management…

We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information

Conrad · 20 May 2024

★★★★★ 5/5

Trustpilot

Amazing!

Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!

Kabir · 16 November 2022

★★★★★ 5/5

Trustpilot

Hannah was so helpful and thanks to her…

Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.

Emre · 16 December 2024

★★★★★ 5/5

Trustpilot

Juliette is the best

Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.

Nicole · 13 August 2024

★★★★★ 5/5

Trustpilot

Excellent Renewal

Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.

Sir · 16 October 2024

★★★★★ 5/5

Trustpilot

Zoe Birch at Chestertons Battersea went…

Zoe Birch at Chestertons Battersea went well above and beyond to help us out in a set of extraordinary circumstances. She was well supported by her helpful colleagues, Alice Karn, Lina Small and Gary Noone. Together they worked as real team to achieve success on our behalf. It's been refreshing dealing with "can do" people who are really willing to work and think outside the box to get things done.

Julie · 12 October 2021

★★★★★ 5/5

Trustpilot

Superb property management agent

Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.

Young · 22 July 2024

★★★★★ 5/5

Trustpilot

Chestertons have definitely been the…

Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.

Anna · 22 July 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience, Would Not Recommend

I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.

Sofia · 9 October 2024

★★★★★ 5/5

Trustpilot

My friend and I have recently started…

My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!

Nicole · 25 October 2023

★★★★★ 5/5

Trustpilot

Thanks to Conor Bunn

We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor

Alex · 20 August 2024

★★★★★ 5/5

Trustpilot

Iona Serban

I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.

Millicent · 16 July 2024

★★★★★ 5/5

Trustpilot

Orchid Ho is very helpful and…

Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!

Fish · 21 December 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!

Lee · 1 August 2024

★★★★★ 1/5

Trustpilot

Terrible viewing appointment

I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,

Anonymity · 4 October 2024

★★★★★ 5/5

Trustpilot

Chestertons are great!

Highly recommend Gary and his team at Chestertons! They put up our house in the rental market, helped us find the best tenancy deal and now manage the property. We’ve rented our house out for 3 months now and we’ve never had to worry. The Chesterton team is very efficient in dealing with any issues from our tenants and we’ve had a stress free experience working with them. Highly recommend!

Sudtosh · 5 August 2021