Trusted Agent profile · Westminster
★★★★★
2,477 reviews across 2 platforms
122 St. John's Wood High Street, St. John's Wood, NW8 7SG, Westminster, NW8 7SG
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 122 St. John's Wood High Street, is rated 4.6 out of 5 across 2,477 reviews on two platforms, including 298 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleGreat service & very professional and friendly and Charlotte has taken care of my rental properties for many years. I highly recommend her.
Thank you for your fantastic review, Gee! We're thrilled to hear about your positive experience with Charlotte. Our team is dedicated to providing top-notch service, and it's wonderful to know we've met your expectations over the years. Your recommendation means a lot to us!
5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotXiaoyi is an excellent property…
Xiaoyi is an excellent property manager, I stayed already two years in my property and she is very helpful when an issue occurs.
Hi Louis, thank you for the kind words and sharing your experience with Xiaoyi. We are so glad she was very helpful when issues occurred. If you require any further assistance, we will be happy to help.
4/5
TrustpilotI can’t recommend Imogen enough
I can’t recommend Imogen enough. She’s an absolutely brilliant property manager - efficient and professional and lovely to deal with, and she always goes the extra mile. Thank you so much Imogen. Really appreciate all your work.
What a glowing review for Imogen, thank you for sharing your experience with us! Please do not hesitate to let her or the team know if you need anything further. Best wishes!
5/5
TrustpilotNishaad was so helpful in helping me…
Nishaad was so helpful in helping me and my flatmate find a place in such a short amount of time, especially because we didn’t live in the UK at the time. He was really professional and kind. Would for sure recommend him to others if they’re trying to find a place!! Thanks again Nishaad!
We are so pleased to hear! Thank you Taylor.
5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
5/5
TrustpilotA helpful hand in a crazy renting market
Stav is amazing! He was so helpful in finding my partner and I our new flat. He was very easy to contact and communicate with. I felt like he went above and beyond any other agent I had met with. I would absolutely recommend him to anyone who was looking for a new home.
Thank you for sharing!
5/5
TrustpilotI recently called Chestertons and had…
I recently called Chestertons and had the pleasure of speaking with Millie Brandon. I had lots of questions about first time renting and Millie was so helpful and patient. After our call I was left feeling excited about my first rental (hopefully in the near future)! Thank you again, Millie!
Thank you for your review we are so pleased to hear!
5/5
TrustpilotCharlotte Wilkinson - superstar!
Charlotte Wilkinson and her colleagues at Chestertons St. Johns Wood were professional, friendly and very on the ball. They rented my property out, which was not without complications, swiftly and overcoming all the obstacles not just for me, but also for the tenant, ensuring the tenancy went ahead in a timely and seamless manner. Thank you!
Thank you very much for your feedback Rose. We are so pleased to hear that Charlotte was able to assist you well.
5/5
TrustpilotCatherine Whaley is a wonderful…
Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.
Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotCatherine is my Senior Property Manager…
Catherine is my Senior Property Manager and I can honestly say, she is the best person I have ever worked with.
Dear Jane,Thank you for your 5* review of the recent service you received from our James Pendleton renewals and property management team. We cannot thank you enough for taking the time to feed this back to us, Sharon and James will be delighted as are we.
5/5
TrustpilotHow Estate Agenting should be!
Lizzie Cole went above and beyond with customer service. Answered every question, sometimes before I thought to ask, and her knowledge of the local property market plus her sensitivity about handling people meant our whole experience with Chestertons was stress-free.
Thank you very much for taking the time to leave a review for Lizzie!
5/5
TrustpilotGood experience
Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.
Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.
5/5
TrustpilotWe started a new tenancy with JP
We started a new tenancy with JP. We received very good service , making our move a smooth process from start to finish. Suzan Sahil was consistently helpful throughout and very prompt with all emails and concerns.Would highly recommend!
Thank you for sharing Sophie! We're so pleased to hear this.
5/5
TrustpilotAlways on hand to advise
The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.
Thank you so much for the review, we'll be sure to share this with Natasha. All the best
5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotMy agent
My agent, Leusa Ellis was fantastic. Chestertons is professional and trustworthy
Hi Balu, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotGood service and pro active
Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.
Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!
5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
Thank you for taking the time to post a review.Sorry to hear you are not entirely satisfied with the service received.We are always looking for ways to improve the processes at Chestertons and therefore encourage you to get in touch at customer.service@chestertons.com to discuss further.
5/5
TrustpilotI think my agency is a very good…
I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!
Thank you so much for taking the time to leave us a review. Have a wonderful weekend
5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
5/5
TrustpilotA genuinely great company
Abbi and Corey were the first agents I met in my search for a new rental, genuinely lovely people who found me the perfect property. The whole process was easy - the team were super responsive and helpful throughout the whole process.
Hi there,Thank you for taking the time to leave this great review. We're so pleased to hear how Abbi and Corey were able to find you the perfect property and provide a seamless service! We wish you all the best in your new home, and please don't hesitate to reach out if you need any further support.
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