Trusted Agent profile · Westminster
★★★★★
2,203 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,203 reviews on two platforms, including 65 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chestertons Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways had a wonderful experience…
Always had a wonderful experience dealing with Conor. A pleasure to work with and always extremely professional.
Hi there, thank you for taking the time to leave a review for Conor. He'll be thrilled to see this!
5/5
TrustpilotGreat help leasing an apartment
My daughter and I recently leased a property through Stav Nicola at Chestertons. He made the whole thing very straightforward, explained each stage of the process, responded to queries quickly, and was always polite and helpful. Basically everything you would want from someone in that situation. Thank you. Ed Fishwick
Thank you for your review! We are so pleased to hear this.
5/5
TrustpilotChesterton’s is an excellent agency
Chesterton’s is an excellent agency, Juliette in particular is an incredibly helpful estate agent, would highly reccomend.
Hi Max, thank you for the great review. We are so glad Juliette was helpful. Thank you so much for the recommendation, should you require any further assistance, we will be happy to help.
5/5
TrustpilotMy experience with Chestertons has been excellent !
My experience with Chestertons has been excellent. My property manager was Shruthi, a very competent and knowledgeable lady . Any issues were resolved immediately. Her patience, resolve and good counsel was greatly appreciated. She was only a phone call away. Thoroughly recommended.
Hi Azim, thank you for your feedback, Shruthi will be delighted to hear this! Should you need anything in the future, please do not hesitate to get in touch and we'll be happy to assist. Wishing you all the best for 2023!
5/5
TrustpilotSmooth experience as a tenant
Been leasing a flat through Chestertons for the past three years and Niema Latif has helped renew my lease on two occasions. The experience has been seamless, with quick communication.
Thank you for renting your property with Chestertons, we're happy to hear you have found it a seamless process!
2/5
TrustpilotDisasterous experience over the last 2…
Following my recent review I had a chance to discuss with Tim , the manager who handled the situation professionally. We acknowlege that they used best efforts to ameliorate the matter and appreciate their review of our concern. Very well dealt with guys!
Hi Robert,We appreciate you leaving this review and take client dissatisfaction very seriously. Please be assured that we are looking into this for you and will have a response soon. We thank you for your patience.
5/5
TrustpilotThe Fulham Chesterton's team is just…outstanding
The Fulham Chesterton's team is just outstanding. They found us our perfect home. Always professional and bespoke in their approach.
Hi Christopher,Thank you for the great review and sharing your experience with the Fulham team. We are so glad they were professional and bespoke with their approach.We hope you love your new home and wish you all the best.Kind regardsChestertons
5/5
TrustpilotReally responsive service holding our…
Really responsive service holding our hand all the way through the process. The team are really friendly and knowledgeable too. Highly recommend.
Dear Emrys,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotThanks Tamara!
We have been looking tirelessly in the Clapham area and are able to make good opportunities out of a stressful market thanks to the help and guidance of Tamara Price. She has offered excellent advice for offers and is readily available for any prospective needs.
Thank you for sharing!
5/5
TrustpilotThe property and property agency are…
The property and property agency are extremely excellent.I'm so greatful that I found this home.For 6months living in this property the only thing that I've noticed, it's smells weed everywhere.Either inside the lift or in the hallway.This is unacceptable especially to the health of young kids that living in this building.
Thank you for your review Reyna. We are pleased to hear this!
5/5
TrustpilotVery attentive and happy to help
Very attentive and happy to help. Dan has dealt with the management of my property for the last couple of years and has always been on top of everything, responsive and helpful.
Thank you for your feedback Thomas, we're happy to hear you've had a positive experience with Dan managing your property for the past couple of years. If you need anything else, we're only a phone call or email away.
4/5
TrustpilotCatherine Whaley
Catherine Whaley had been managing my property for a while now and I have found her very good.
Hi Lance, thank you for your review and sharing your experience with Catherine. We're delighted to be managing your property, please let us know if you need anything else.
5/5
TrustpilotI have received excellent service from Amanda Goodman
I have received excellent service from Amanda Goodman :-) very grateful for her! She has helped so much with the whole process for tenancy swap and liaising with the landlord. Chesertons team are fantastic and am very grateful. Thank you so much once again Amanda.
Thank you for your review we are so pleased to hear!
5/5
TrustpilotHad a great experience
Had a great experience! We mainly communicated with Lorna Meijer and Suzan Salih who were always very responsive and friendly about all our queries.
Dear Maria,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotGreat experience
Nishaad gave me a comprehensive tour of the flats I was interested in, and explained all of the steps in the signing process in detail. He was approachable and happy to help with all of our queries. He was communicative throughout the signing process and ensured everything went smoothly.
Thank you for leaving your review! We are so pleased to hear of your experience with Nishaad.
5/5
TrustpilotJuliette very helpful and available
Juliette very helpful and available. Always looking out for opportunities to help us with a home.
Hi Le, thank you for the great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotOutstanding customer service from Joyce…
Outstanding customer service from Joyce Pau. This is the only Chestertons employee you want managing your property. Exceptional.
Hi there, thank you for such a glowing review for Joyce, we love hearing this kind of feedback! Please let us know if you need anything else and we'll be happy to help.
1/5
TrustpilotWorst team of agents
I have rented 1 bed flat based on Melis Karatay letting Negotiator, the flat has no heating working(it has been week since it is reported, no response from the Chestertons) and as part of fully furnished flat they didn't provide hoover and other basic stuffs. Please don't believe the agent.
Thank you for getting in touch Suresh. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotChestertons Estate Agent Review
Rowland was a brilliant help with me and girlfriend when we were house hunting. Courteous, attentive and had great recommendations for property viewings based on some criteria we provided, including the place we ultimately moved into.
5/5
TrustpilotTop property manager
I have dealt with many property managers over the years and Vanessa at Chestertons is among the best. Always responds swiftly, acts effectively and sensibly. In sum, very happy how she’s looking after the place.
1/5
TrustpilotThey increased our rent by £600 a…
They increased our rent by £600 a month, forcing us out to move out. On top of that came back with a £££ list of "repairs" such as £100 for 10 nails in the walls.
Hi Elwira,Thank you for taking the time to leave this review. We're sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter.Many thanks,ChestertonsUpdated Rseponse:Hi Elwira, We appreciate you taking the time to share your concerns with us. We understand that average rents have significantly increased over the past year, with some cases seeing a rise of 25-30% - where possible we work with landlords and tenants to agree a term that suits both. Regarding end of tenancy dilapidations and potential deductions from your deposit, these matters are subject to the check-in and check-out reports, as well as mutual agreement between both parties. If you find yourself unable to reach an agreement with your landlord, there is a dispute resolution service available through the deposit provider. The details regarding this service were provided to you in the initial end of tenancy guidelines.We genuinely empathise with the challenges you have faced, and we sincerely wish you the best in your search for a new property. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.Many thanks,Chetsertons
1/5
TrustpilotVery disappointed with chestertons…
Very disappointed with chestertons agency, agent named Lauren didn’t show up for the viewing, didn’t even call me to inform, completely unprofessional even her WhatsApp picture is half naked in her bra,looks like something else but not real estate agent Also all viewings she could do only after 12pm
Thank you for getting in touch Vau.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotGreat experience working with Basil and…
Great experience working with Basil and Cosmo from the lettings team in SW7. We have worked twice together in the last year and actually ended up not being in business on both occasions but their service was the best: thoughtful, responsive and to the point. Highly recommend them.
Thank you for leaving your review with us Antoine!
5/5
TrustpilotJoyce Pau
I currently let my flat through Chestertons and Joyce has recently taken over managing it. She's been an absolute dream, polite, efficient and super helpful, she is a real asset.
Thank you for your feedback Jack, it's great to hear that Joyce has been an absolute dream to work with. Should you need anything else, please let us know. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
