Trusted Agent profile · Westminster
★★★★★
2,203 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,203 reviews on two platforms, including 65 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chestertons Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks so much to Jess (best rental…
Thanks so much to Jess (best rental agent) she managed to show us one property which we loved and secured in a competitive rental market. Jess also went above and beyond by checking everything was okay at the flat before we moved in along with also helping us with background checks
Thank you Emily!
5/5
GoogleVery smooth, Cameron has made the process very easy especially that we exchanged while I was out of the country
Thank you for your fantastic feedback, Alia! We’re thrilled to hear that Cameron made the process seamless for you, even from afar. Your experience is our priority, and we’re glad we could assist you. Looking forward to supporting you in the future!
5/5
TrustpilotRuaridh Gale has been helping me on my…
Ruaridh Gale has been helping me on my client's property search, he is knowledgeable, very approachable and a joy to work with.
Hi Will, thank you for taking the time to write a great review. We really appreciate the kind words and support. We wish you all the best.
5/5
TrustpilotChestertons South West Lettings - Ryan
Ryan Clarke provided a professional, class leading service at every touch point with our family's goal to find a "to let" property, and his crucial close support by enabling us to view the property more than two occasions, responsive phone calls and text messages is much appreciated.Our customer experience was five star, and we strongly recommend Ryan Clarke.
Thank you for taking the time to post a review. This has been shared with Ryan who is very happy to have read your comments
4/5
TrustpilotIsaiah is very helpful in sorting…
Isaiah is very helpful in sorting issues that occur within our flat. He is responsive and allows the issues to be sorted quickly.
Hi Alice, thank you for your kind words for Isaiah, he'll be very happy to read this. Wishing you all the best!
5/5
TrustpilotTop experience!
I want to acknowledge the professionalism and exceptional people skills of James and his team- dealing with them was a pleasure and I have total trust in them. Thank you James for the perfect experience. Chesterton’s should be one’s first choice for letting/renting in the area!
Hi Tanya, we may be biased but Chestertons should definitely be everyone's first choice! It's great the hear that Jack and his team were on hand when you needed them. Best wishes for 2023!
1/5
TrustpilotNot to be Trusted. Advise using a different one
The worst experience with a real estate agent in my life.Secured a tenant with a previous detention/penal past without checking the background. The tenant had constant and absurd requests that were not properly managed. Left before the end of the contract and then sued me as a landlord. Chestertons refused to take any responsibility and left me alone with hefty legal costs
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you.
5/5
TrustpilotExcellent support
Our agent, Tamara price, was fantastic at every step of the way. As a group of 4 renting a property Tamara was kind and patient when helping us get all of our forms and references prepared. Always friendly, she made an unparalleled effort to ensure the process was simple and swift.
Thank you for your review we are so pleased to hear!
5/5
TrustpilotEfficient, prompt service
Natasha Evans at Chesterton was very efficient and prompt at responding to our requests and setting up what we needed for our flat. She was professional and helpful throughout the process, and I would highly recommend her.
Thank you for the review Chiara - we hope you're very happy in your home :)
5/5
TrustpilotA great experience
I would like to say a huge thanks to Chesterton and our letting agent Dawn for the professional service and assist us to move in a lovely place for the Family. All were done quick, professional and very friendly! I had a great experience with Dawn. Definitely recommend for everyone!
Thanks so much for this feedback. Wishing you and your family all the best in your new home!
5/5
TrustpilotAmazing property manager
What has made my experience great is my property manager Catherine Whaley. She’s dedicated, incredibly experienced, but more than that - she actually cares. It’s been a pleasure working with her and she mixes corporate process with empathy for the customer and always attempts to find a win-win solution for everyone. This is a deserved call out for her and she’s a credit to Chesterton’s.
5/5
Trustpilot5 stars for Juliette
Juliette was fantastic! Her professionalism, market knowledge, and dedication made the whole process a breeze. She was always available and offered great advice.
Hi Lopez, thank you for taking the time to write a great review. We are so glad Juliette was professional and offered great advice. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotXiaoyi is an excellent property…
Xiaoyi is an excellent property manager, I stayed already two years in my property and she is very helpful when an issue occurs.
Hi Louis, thank you for the kind words and sharing your experience with Xiaoyi. We are so glad she was very helpful when issues occurred. If you require any further assistance, we will be happy to help.
5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
4/5
TrustpilotI can’t recommend Imogen enough
I can’t recommend Imogen enough. She’s an absolutely brilliant property manager - efficient and professional and lovely to deal with, and she always goes the extra mile. Thank you so much Imogen. Really appreciate all your work.
What a glowing review for Imogen, thank you for sharing your experience with us! Please do not hesitate to let her or the team know if you need anything further. Best wishes!
5/5
TrustpilotCatherine Whaley is a wonderful…
Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.
Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
5/5
TrustpilotNishaad was so helpful in helping me…
Nishaad was so helpful in helping me and my flatmate find a place in such a short amount of time, especially because we didn’t live in the UK at the time. He was really professional and kind. Would for sure recommend him to others if they’re trying to find a place!! Thanks again Nishaad!
We are so pleased to hear! Thank you Taylor.
5/5
TrustpilotCatherine is my Senior Property Manager…
Catherine is my Senior Property Manager and I can honestly say, she is the best person I have ever worked with.
Hi Jane, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
5/5
TrustpilotA helpful hand in a crazy renting market
Stav is amazing! He was so helpful in finding my partner and I our new flat. He was very easy to contact and communicate with. I felt like he went above and beyond any other agent I had met with. I would absolutely recommend him to anyone who was looking for a new home.
Thank you for sharing!
5/5
TrustpilotCharlotte Wilkinson - superstar!
Charlotte Wilkinson and her colleagues at Chestertons St. Johns Wood were professional, friendly and very on the ball. They rented my property out, which was not without complications, swiftly and overcoming all the obstacles not just for me, but also for the tenant, ensuring the tenancy went ahead in a timely and seamless manner. Thank you!
Thank you very much for your feedback Rose. We are so pleased to hear that Charlotte was able to assist you well.
5/5
TrustpilotGood experience
Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.
Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
