Trusted Agent profile · Westminster
★★★★★
2,354 reviews across 2 platforms
26 Clifton Road, Maida Vale, W9 1SX, Westminster, W9 1SX
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 26 Clifton Road, is rated 4.5 out of 5 across 2,354 reviews on two platforms, including 159 Google reviews rated 4.6.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Chestertons helped us with all aspects of searching for a tenancy - making an offer, navigating the terms of the lease and moving in. We worked with Olivia, who was excellent.
Thank you for taking the time to leave a review, we are so pleased to see that you had a five-star experience
1/5
TrustpilotChestertons unethical marketing
Chestertons has now taken to using 3rd party companies to market information and put “Dear Homeowner” as a way of circumventing GDPR. This is intrusive and raises ethical questions about their practice. The purpose of GDPR was in part to stop unwanted marketing by companies and third parties.Since my review Chestertons posted a response to below asking for my personal details so that I can "opt out" which rather defeats the purpose, as they wish to bypass GDPR. They do not take marketing seriously if they use 3rd parties to target people and put "Dear Homeowner".I am happy to provide the evidence to Trustpilot, but do not want marketing from Chestertons. The simplest way would be to delete all unnamed "Homeowners" from their database and have an opt in only.The ICO is the next step as a formal complaint as I never opted in.Even if legal this is unethical and a way of circumventing GDPR. Can one trust a company who behaves like this?
Apologies for any confusion, as we now understand that you are referring to our print communications. All mailings are sent using publicly available address information - without any personal details shared about the homeowner.As you have mentioned, the mailing sent does not include any personalisation, hence the term 'homeowner'. Chestertons does not know, or store your name or any other personal details.Non-personalised Direct Mail sent to addresses available on a public register is not subject to GDPR regulations as per Article 17 - “Right to Erasure (right to be forgotten)” - and Article 21 - "Right to Object".You can make a request to an organisation to stop processing your data (address) for the purposes of direct marketing. However, “Using an article 21 notice won’t stop mail addressed to the occupier, only post which is addressed with your name.”**Response from the ICO
5/5
TrustpilotTamara Price recently handled the…
Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.
Hi Julian,Thank you for taking the time to write a great review and sharing your experience with Tamara. We are so glad she was efficient and prompt with help.If you require any further assistance, we will be happy to help.Best WishesChestertons
5/5
TrustpilotVery efficient service
Very efficient service and quick to find tenants. Mainly dealt with Shannon who is an excellent negotiator and supported both the tenant and the landlord from the start to the end.
Thank you for sharing your feedback! We are very pleased to hear of your positive experience.
5/5
TrustpilotChestertons South West Lettings - Jasmine
We had such a great experience with Lizzy when purchasing our house that we felt obliged to give Chesterton's a go when letting out our place, something we didn't regrer as we had an absolutely perfect experience from Jasmine. She was polite and conscientious throughout the whole process and over delivered in terms of rent and all on a time scale that suited us.Only complaint would be of Chesterton's online portal for documentation. I consider myself pretty competent when it comes to technology but I found it confusing to understand and use. Thankfully, Jasmine would take over and upload necessary documents on my behalf and keep me informed of what was needed. Would definitely use Jasmine again.
Thank you for your feedback. It is excellent to read comments from a client who has experience both the sales and lettings side of Chestertons.We are currently working to make improvements to the Chestertons Connect platform, based on feedback from our landlords and tenants.
5/5
TrustpilotI have been with Chestertons for many…
I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely
Hi Barry, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
1/5
TrustpilotI have repeatedly received…
I have repeatedly received unsolicitated letters about valuation despite being on MPS. I've filled in the Edit.me website asking to be taken off the list multiple times but the letters keep coming. I've even emailed my local office a number of times and asked them to stop sending me the letters but they seems to be coming even more frequently. The fact that they don't listen means that I would never use Chestertons to buy or sell a property.
Thank you for getting in touch Charlotte. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and will action this to be stopped immediately. In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Chestertons. Tamara Price was a great help!
Hi Rebekah, thanks so much for your feedback! We'll make sure to pass this on to Tamara and the rest of the team in Battersea. Best wishes!
5/5
TrustpilotDecisive action over a dispute
When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.
Hi Daniel, thank you for your review and we're happy to hear that Ryan resolved the cleaning issue for you. Should you need anything else, please do let us know.
5/5
TrustpilotChestertons South West Lettings -Kate
Chestertons South West Lettings -KateA huge thank you to Kate for making my move incredibly smooth. Throughout the process Kate kept me well informed and took a really personal approach. Thank you!!
Your feedback has been passed on to Kate, who thanks you for taking the time to leave a review.
5/5
TrustpilotChestertons South West Lettings - Melissa
Although it was a bit of difficult circumstances for me to find a place to live while I was under self-isolation period, especially, in the busiest season.However, one of the Agent in Chestertons was kind enough to introduce me fantastic properties through online visiting via WhatsApp and sending me videos (After the period, she booked an actual viewing as well).Thanks for her kind & helpful assistance, I could decide which place is the ideal one for me and move in a very smoothly after the self-quarantine.Thank you for your great assistance :-)
It is excellent to hear that our teams we are able support you in a difficult time.We are very pleased you were able to find a suitable home.Best wishes.
5/5
TrustpilotGreat overall experience
I had a great experience with Chestertons during my tenancy. My property manager in particular, Isaiah, was extremely hlepful in resolving a number of different issues and was always on hand to help throughout!
Hi Felix, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotChestertons South West Lettings - Liam
I could not recommend Liam as an agent highly enough. Any issues we had with the letting process he dealt with in a timely manner and remained transparent throughout the whole process.
Thank you for sharing!
5/5
TrustpilotChestertons South West Lettings- Sebastian, Barnes
Chestertons South West Lettings - Sebastian WaltersSebastian was extremely professional and efficient throughout the process of renting our lovely flat in Barnes. He answered all our queries and managed the whole process for us although we were overseas and paperwork etc he managed the paperwork remotely. He also liaised seamlessly with our children to arrange the viewing etc before we arrived. Chestertons are privileged to have such a polite and experienced professional dealing with the lettings in Barnes. Well done Sebastian.
A positive customer experience is our upmost priority, so we are really pleased to read your comments.Sebastian sends his best wishes. Please do not hesitate to get back in touch if we can be of any help in the future.
5/5
TrustpilotGiorgio!
Giorgio, was amazing! I couldn’t recommend him enough to my friends. Speedy, efficient and even worked his magic on his days off!I found my new home through Giorgio and couldn’t give anyone a better review. Initially I spent weeks going back and forth, checking the market, making offers that got rejected and then I came across some properties on Rightmove by luck they were just listed, and I saw it was with Chestertons. Most negotiators names I don’t remember as the process can be quite overwhelming, but I remembered Giorgio because he was very friendly and always followed up with written communication on previous calls. I called him on Saturday morning first thing after failing to get a viewing slot with his colleagues and even though he was on annual leave, he somehow managed to get me a viewing that day, we offered and he spent his Sunday calling me to tell me our offer was accepted. Not only was the process smooth, and quick, but he didn’t need to pick up the phone and deal with us on his annual leave but he did. He was so polite, so speedy, and ensured that I wasn’t just shifted to the back of the queue. This attitude by far goes along way, more than any other agent. Thank you!
Thank you so much for the five star review - we hope you are happy with your new home!
1/5
TrustpilotChestertons are your typical sleazy estate agents
Chestertons are the managers for a property we have been leasing for 2 years.To start off, they got the dates on our lease wrong, and tried to send us a correction to sign with dates still wrong, and didn't seem capable of understanding the error. not a good first impression.During the 2 years they managed our property, they did absolutely nothing, and failed to locate the spare key on the one instance we got locked out and needed one.After our 2 year lease was due to expire, the landlord would have been happy to continue with a lease without Chestertons (and split the difference of their 10% fee to reduce our monthly rent) but Chestertons refused to allow this unless we moved out of the flat.All in all, just your typical run of the mill sleazy estate agent company who care nothing about their tenants and are just greedy to collect money wherever they can. ugh.
HelloWe previously requested some further information from you - such as your name and email address - so we can identify who you are and who you have dealt with at Chestertons.Unfortunately as you have note responded to this request, we are unable to investigate your comments any further.
5/5
TrustpilotDawn Cunningham with Chesterton SW was…
Dawn Cunningham with Chesterton SW was simply amazing. She perfectly understood what I was looking for and came up with an stunning apartment to rent ticking all the boxes. It was the quickest and most efficient process I have ever gone through from 1st presentation of the apartment in the evening (video), viewing 1st thing in the morning and 3hrs later signing the contract.Absolutely happy with the service and can’t wait to move in. Thanks, Sandra S.
Thank you for sharing this is great to hear!
5/5
Trustpilot5 stars for Kai Collins
My sales negotiator Kai Collins didn’t put a foot wrong throughout all of what was a lengthy and difficult process with my flat purchase. He was always around when needed and was helpful in driving the sale forwards.
Hi Lewis, thank you for taking the time to leave a great review. We are so glad Kai was so helpful. Wishing you all the best.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Katherine Ma, and I must say her service exceeded all my expectations. Her professionalism, attention to detail, and high level of expertise made the entire process seamless. I would highly recommend her to anyone seeking top-quality service.
Hi Ritchey, thank you for the great review and sharing your experience with Katherine Ma. She will be thrilled by the kind words. We appreciate the support and wish you all the best.
4/5
TrustpilotChestertons Property Management…
Chestertons have managed our property for many years. The service we’ve received both in terms of sourcing new tenants when necessary and in day to day management of the property has always been of a very high standard. Liaison with the designated Property Managers, and there have been several over the years, has been friendly and efficient. As a Landlord based overseas, we’ve been very happy with Chestertons service and would recommend the company to other owners seeking a reliable Letting and Management service.
Thank you for taking the time to share your feedback on our Property Management service. If there is anything we can do to improve this experience, please do get in touch with your property manager to discuss.
5/5
TrustpilotCouldn’t be happier!
My partner and I really couldn’t rate Chestertons highly enough! We placed our offer for a property in South West Lettings 5 days ago, and today we signed our Tenancy Agreement and paid our deposit, and are both shocked at how efficient this process has been! In particular, Kate, Kerri-Ann and Richael have been incredibly helpful answering every query we each had and made this process as fast and easy as possible for us, despite our constant questions! Ryan, who showed us the property, was also extremely helpful! We’re now looking forward to moving into the property, grateful this process is sorted well before our move in day! Super happy!
A positive customer experience is our upmost priority, so it is lovely to be able to pass on this glowing review to our our team in East Sheen.All the best in your new home.
3/5
TrustpilotThe service is fine except the various…
The service is fine except the various departments and people you have to deal with. What happened to having one person you could talk to on everything?. If you insist on such a user un-friendly system of pass the parcel, then at least let the right hand know what the left is doing. As landlords we pay a lot of money to agents to find a tenant, at least have some compassion towards your client and streamline this extremely cumbersome procedure of several departments , none of which know what the other have done.
Thank you for taking the time to post a review.Sorry to hear you are not entirely satisfied with the service received.We are always looking for ways to improve the processes at Chestertons and therefore encourage you to get in touch at customer.service@chestertons.com to discuss further.
5/5
TrustpilotAmazing experience with Juliette
Just had an amazing experience with Juliette who has been very helpful, friendly and always available to answer my questions. She managed to find the perfect property and helped me through the process, solving every problem in a very short time. Thank you again Juliette
Hi Serena, we really appreciate you taking the time to leave this review for Juliette and happy to hear you are now in the perfect home. Best wishes for the future!
5/5
TrustpilotI had a great experience speaking with…
I had a great experience speaking with Carl J. from the Chestertons maintenance service. They were friendly, professional, and efficiently addressed my boiler issue. I felt supported throughout the conversation, and they were more than happy to assist with any queries.
Hi Scott, thank you for taking the time to leave a review. We're thrilled to hear that your boiler issue was sorted and Carl was on hand throughout the process. If you need anything else, please let us know.
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