Chestertons Little Venice reviews in Westminster

★★★★★ 5/5

Trustpilot

Recommended

My wife had most of the dealings with Chesterton but always said they were professional and helpful. Conor Bunn achieved our sale and the few interactions I had with him were always pleasant and professional. I know that he was very helpful in getting the sale through smoothly.

Alex · 29 August 2024

★★★★★ 1/5

Trustpilot

Stay away from this Agency and Annie Waddel

My experience with this agency was terrible especially due to one agent who was letting me the property. The agent's name is Annie Waddel and she made my life miserable. As soon as I paid the holding deposit, she pretty much stopped taking my calls and and answering my messages. Every time I had to talk to her, I had to call the Chestertons office so that someone in their team would ask her to call me back. The whole company treats tenants so poorly. I talked to other people apart from Annie as well in their team and complained about her to her manager. It is so clear with them that they don't want to spend any time helping out tenants since all their earnings come from property owners. Try not to rent a property through them and definitely not from Annie Waddel

SONAL · 1 April 2022

★★★★★ 5/5

Trustpilot

I found the team super professional…

I found the team super professional with a gentle approach. Renting a property is far more complex than I had realised. It needs knowledge of details and patience. Chestertons were very understanding about my special circumstances, and responded efficiently to my requests. They found me a tenant within two weeks, helped me double-check references, and crucially, finalise the long list of requirements for renting a property. I had already spoken in detail to two other agencies, both offered good terms and ample support, but Chestertons gave me a far better all-round service with great terms.

MT · 30 March 2022

★★★★★ 5/5

Trustpilot

Charlie was great

Charlie was great. I had just moved here and he was really proactive in helping me find a place for my family. Would definitely recommend. We are really happy with the outcome.

Matt · 29 March 2022

★★★★★ 5/5

Trustpilot

Ioana Serban

Ioana Serban - was awesome. After an awful experience with one of her colleagues, she turned everything round within 15 minutes. She was efficient, polite and an overall rockstar. I will definitely be getting in touch with her next time we have an issue.

Stephanie · 29 October 2024

★★★★★ 5/5

Trustpilot

Welcome to UK

It was a 'grueling' experience for someone outside of UK. The fair description should be a lengthy process as the time taken for the completion of rental process took about one and half month which means forever by Hong Kong standard. It was a pleasant educational experience on knowing how thorough and detailed on the whole process of renting an apartment for a foreigner. Fortunately I have been working with a letting agent who has been very helpful with her timely and precise advice. Overall, Chestertons has performed a great job as an agent to take care of both the landlord and the prospective tenant.

J · 21 March 2022

★★★★★ 1/5

Trustpilot

Complete disregard for Tenants needs

Complete disregard for Tenants needs. I moved in 7 December to a beautiful flat with a working fireplace. However I smelled gas when the fireplace was on. I called on 8 December to have this fixed. It has now been over for months and the only thing resolved is the technician agreed it is leaking and has put a big red DANGER sticker on the fireplace. Every time I called Chestertons which is about once a week now for 18 weeks… I get the same story oh, let me check on this I’ll get back to you. Nobody ever gets back to me and I have to call again the next week and I get the same exact story. We went with Chestertons because of the reputation and I would never do this again.

Irene · 21 March 2022

★★★★★ 5/5

Trustpilot

Andrew Zographos and Chestertons were a…

Andrew Zographos and Chestertons were a pleasure to work with, they found me a tenant within a week of the listing going live. Couldn't have done it without them. Thank you Andrew

Jack · 18 March 2022

★★★★★ 1/5

Trustpilot

Do not use Chestertons

Do not use Chestertons. After Chestertons failed to sell my flat, I went dual agency with another agent who managed to sell it. Chestertons then enlisted debt collectors to demand their fee and threatened legal action after wrongfully assuming they had introduced the buyer to the property, and they did this without any prior communication. Not trustworthy at all.

Mr · 28 January 2024

★★★★★ 5/5

Google

Great experience renting a flat through Chestertons Little Venice. Ciprian was very professional, friendly and attentive to every detail we were looking for in a flat. Thanks to him, we ended up finding a very nice property. We can't recommend him enough !

Meriem · 26 January 2024

★★★★★ 5/5

Trustpilot

Very pleased with the service from…

Very pleased with the service from Chestertons in particular all the help Carmen provided me. She managed to find a flat that I didn’t initially enquire about but matched my needs perfectly. Now I’ve settled in the after service has been delightful compared to previous agents I have rented through.

Simran · 18 July 2024

★★★★★ 5/5

Trustpilot

Fantastic

Extremely helpful and made our search for our new home stress free. Molly was lovely to deal with and we are over the moon with our new home. Thank you Molly

Tyler · 29 April 2022

★★★★★ 1/5

Trustpilot

Utterly regret using Chestertons

Utterly regret using Chestertons. As a landlady I have experienced one nightmare after another with them. They pressurised me from the outset, pushed me to accept a particular tenant (one of many interested candidates) and due to the apparently misleading information they shared (with regards to the contents of the property), the tenant was unhappy from the outset and has now stopped paying rent. I have had to relentlessly pursue Chestertons to get any form of substantive update on the matter. Still unresolved. All of this despite them taking £2000+ from the first months rental payment as a “rent collection fee”.

Ms · 9 March 2022

★★★★★ 5/5

Trustpilot

Couldn’t have been easier!

From marketing the property to securing tenants the lettings team at Chestertons Fulham have been excellent and made the whole process straightforward and stress free. Thanks so much Sarah!

Rupert · 28 July 2022

★★★★★ 5/5

Trustpilot

Catherine Whaley - She’s got this

Catherine Whaley at has been personally overseeing my rental property for 1-2 years now and it’s amazing having the consistent point of contact and personalized service. She keeps every little detail of under control and super fast response time. Really reassuring and professional service I can rely on. Excellent

Zainab · 1 August 2024

★★★★★ 5/5

Trustpilot

marvellous people to work withCHestertons is an amazing…

To deal with CHestertons is an amazing experience. They go out of their way to help you achieve your objective whether it be an efficient sale or a rapid purchase. They are personable and help you with life advice if you need it putting the customers needs and wants before the pursuit of their own onjectives

Fiona · 22 March 2024

★★★★★ 1/5

Trustpilot

Dirty property

Usually I am not writing complaints but this time I would like give a warning for people who are interested in this agency. This agency broke an agreement. Before moving in we agreed that property will be cleaned to a professional standard including carpets. But instead of clean property we got awful carpet, washing machine full of hair, dirty cupboards with lots of mice droppings. We have tried to speak with them but they just ignore all these things. We have been moving many times and much more cheaper properties but this is the worst experience ever. So unprofessional and not following high standards agency. Really disappointed.!

Diana · 19 February 2022

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Jack

Jack from Chestertons South West Lettings is very professional. Responses from him is very fast. And he knows what the customer needs. And the explanation is very clear. A very happy and seamless experience. Thanks.

Hing · 25 August 2021

★★★★★ 5/5

Trustpilot

Above and beyond!

Went above and beyond to help get our apartment. At the time we were living abroad during tgecpandemic and Jasmine was great taking videos and showing us around the potential accommodations. Great job done! Thanks.

Audrey · 24 August 2021

★★★★★ 1/5

Trustpilot

I do not recommend this agency!

1. Our tenancy agreement had a clause that the flat should have had a professional cleaning at the day we checked in, but obviously they did not. We had to sleep one night at the hotel, which money they did not Reduce from the rent. 2. I complained about few things that needed to be renewed in the house a few months no one took actions. 3. I have made complains 5 months about mouses🐁 in the house, they did not took action and in the end never replied to emails.

NM · 16 February 2022

★★★★★ 5/5

Trustpilot

3 bedroom apartment Review

I was desperately in search of a short let 3 bed apartment with local amenities. I was contacted via email by an agent of Chestertons who was kind enough to help me search for the perfect apartment. It didn't take too long before I had a list of places to look at. I was offered a virtual tour and an in person tour which I had someone do on my behalf as I was abroad at the time. The agent and I were able to also correspond via WhatsApp as well as email which made for a smoother transaction. She was very thorough in her search and paid great attention to my needs. It's my first time going through an agency, as I usually use holiday serviced apartment websites. But so far, my experience with Chestertons has been a good one and I have recommended them to other family members. Madi even went as far as to copy herself in emails between myself and the company in charge of the property to make sure that the handover process was pretty streamline and she was always ready to offer assistance with clarifying any documents I found confusing.

Samira · 16 February 2022

★★★★★ 5/5

Trustpilot

Great experience working with Chesterton's

I recently relocated to the UK with my family and had a very challenging time finding an apartment that would totally meet our needs. As luck would have it, I came across an apartment listed by Chesterton's. While that particular space wasn't available anymore, the agent Madi immediately found two similar properties to show us, one of which we immediately fell in love with. She guided us through the entire negotiation and rental process, additionally the Chesterton's secure online portal made the process very seamless and transparent. They also provided a thoughtful move in package with some essentials and this added touch was really thoughtful. The team have been so very helpful and proactive and I would definitely be referring others to them.

Onajite · 15 February 2022

★★★★★ 5/5

Trustpilot

Exceptional estate agent

Tanya Malik was nothing but professional, outgoing and extremely helpful. Made the process of moving so seemless and stressless. Thank you so much! She really is a credit to the company.

Leandra · 6 April 2022

★★★★★ 5/5

Trustpilot

Xiaoyi has been great

Xiaoyi has been great - answers fast and helps us with whatever we need effectively

Afonso · 12 October 2023