Trusted Agent profile · Westminster
★★★★★
2,354 reviews across 2 platforms
26 Clifton Road, Maida Vale, W9 1SX, Westminster, W9 1SX
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 26 Clifton Road, is rated 4.5 out of 5 across 2,354 reviews on two platforms, including 159 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chestertons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
Trustpilotthankyou.
Niema Latif was really great,she helped us progress with the apartment contract renewal and following up with us and the landlord consistently by phone and email, she made the process smooth and efficient, Chestertons are fortunate to have an agent like her, i would highly recommend her.
What wonderful feedback. We are delighted to hear that Niema made the experience so smooth for you. Thank you!
5/5
TrustpilotDawn was wonderful to deal with
Dawn was wonderful to deal with. She was handling the renting of our property in Belgravia. Very professional, friendly and knowledgeable. Matched us up perfectly with a wonderful tenant who she personally vetted. Absolute invaluable asset to Chestertons. Ask for Dawn!!
Hi Yuri, thanks for your feedback, it's amazing to hear that Dawn assisted you in finding the perfect tenant! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotGreat renting experience
Lily was friendly, responsible and helpful. She was there to answer every question we had for the property, and she tracked our progress in the application to make sure that we would move in the property smoothly. We are very pleased to have her as our agent.
Thank you for your feedback Jessica, we are so pleased to hear what a great experience you had with Lily!
4/5
TrustpilotSiannie Clayton has been assisting me with my property
Siannie Clayton has been assisting me with my property for a couple of years. We had some very challenging issues at the property and Siannie has been very professional in dealing with it all.
Thank you for taking the time to leave a review, we're really please to read how helpful Siannie has been. All the best
5/5
TrustpilotSpeedy, effective letting
A really speedy turnaround from the Chestertons team especially Rebecca and Tamara. From meeting Rebecca on a Thursday, my flat was launched and four offers on the table in the space of 36 hours. A painfree and seamless process since the tenants have been confirmed. Would definitely recommend.
Thank you for the wonderful review
5/5
TrustpilotBradley was really helpful and…
Bradley was really helpful and proactive in trying to find us a flat that met our requirements and fit our budget. Friendly and professional, would recommend:)
Hi Zoe, thank you for leaving a review for Bradley. Wishing you all the best with your flat search!
5/5
TrustpilotA good overall experience
We had a pretty bumpy start when we first moved to our rented property. But Our property manager James Smith was excellent from the Balham office.
Dear Jordan,Thank you for your 5* review of the recent service you received from our James Pendleton Property Management team. James will be delighted to hear of your positive experience and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotI have dealt with Chesterton’s on…
I have dealt with Chesterton’s on numerous occasions for many years and find each and everyone of them extremely professional and helpful. Recently I had dealt with Jasmine who I found to be extremely helpful, diligent and knowledgeable in her work. I would recommend Chesterton’s to anyone who is letting their property.
Thank you for the wonderful review!
4/5
TrustpilotZelda has been incredibly helpful and…
Zelda has been incredibly helpful and responsive!
Hi Abigail, thank you for the positive feedback and kind words. We appreciate the support and wish you all the best.
5/5
TrustpilotChesterton is professional and…
Chesterton is professional and knowledgeable in their business. They worked very hard to search the right tenants for us and also provided high quality advice on legal requirements and administrative process. Leusa is our adviser. We highly recommend them.
5/5
TrustpilotChestertons South West Lettings, Jasmine
Jasmine was fantastic from beginning to end. She was extremely friendly, responsive and helpful during the entire process. It made a big difference as we were a bit anxious having just moved to the UK and had little knowledge on how the process works here. She patiently explained everything and answered all our questions!
Thank you for taking the time to leave a review Minori!
5/5
TrustpilotVery pleasant experience
Every agent I interacted with from Chestertons was polite and personable - it made the process of searching for a new flat much easier! Gregor Scott was particularly helpful.
Hi Julia, thank you for your kind feedback about Gregor and the team. We hope the property search went well and wish you all the best for this year!
5/5
TrustpilotLovely conversation with Isaiah who was…
Lovely conversation with Isaiah who was friendly and professional.
Thank you, Yaseen! We're thrilled to hear you had a great conversation with Isaiah. Our team is dedicated to providing friendly and professional service, and your feedback means a lot to us. We look forward to assisting you in the future!
1/5
TrustpilotRidicolous!
Ridicolous!It's the 23rd of November and STILL we are waiting for answers (useless). Everytime I call the agency the property maager is always a) in a meeting, b) on the phone c) in training d) 'He is not in yet'. We such that we bet the answers every time! This is the worst agency ever! Stay far from them! Unfortunately we have to stay with them at least 2 years. Poor us. P.S. Chestertons, do not write any answer to this review. Pick up the phone and do something!!!!!
Hi Monica, we're sorry to see you have left this rating. We know you mentioned not to leave a reply but without your details we will be unable to look into this for you. You should receive a request from Trustpilot asking for these, please do reply so we assist your further.
5/5
TrustpilotGood experience working with them
Have worked with Chesterton’s for years. They do a wonderful job of managing a flat for me. Year in, year out, for 11 years now.
Hi Joaquin, thank for taking the time to leave a review and being a long-term landlord with us, this is amazing to hear! Should you need anything, we're only an email or phone call away. Best wishes!
5/5
TrustpilotExtremely professional service
Extremely professional service. Thank you very much for giving us a smooth and pleasant moving experience from start to finish. Mitch and Suzan were both incredible - so thank you!
Dear Long,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotJuliette made me feel welcome and…
Juliette made me feel welcome and really took time to understand my needs, I appreciated her quick responses too.
Hi Olia, thank you for the great review and sharing your experience with Juliette. We are so glad she made you feel welcome and took time to understand your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotExcellent rental agent
Having far more rental clients these days with the lack of stock, Dawn at Chesterons is top of my list to call for any Belgravia search. She is enthusiastic, proactive, professional and gets you into properties quickly before they come to the market. I highly recommend a call.
Thank you for your review! We are so pleased to hear.
5/5
TrustpilotThanks to the whole team
I want to say a huge thank you to the whole team and special thanks to Sharon Chattalis for professionalism, clarity of work and speed of solution. I hope that our long-term cooperation will continue!
Dear Zhanna,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotTamara has been so helpful on our…
Tamara has been so helpful on our journey to finding a rental property, she has been there through every point of call and has been so pleasant. Rebecca and her make a great team, and really did go above and beyond for us, can’t thank them enough!
Thank you for the wonderful review
5/5
TrustpilotThank you Lorna for the great support!
We received great support from the entire agency but especially Lorna, she was very responsive via email and phone and made the whole rental process really easy for us.
Dear Aman,Thank you so much for your lovely review. Lorna will be over the moon with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
1/5
TrustpilotAbsolutely dreadful so far
Absolutely dreadful so far. Avoid as a management company! They do not do any work, rather just act as a mailbox forwarding on every little tenant issue and when something significant does occur they say that it is not their role to attend the property and just seek photos from the tenant who has caused the issue. So we are three days on having been told that the tenant has broken the radiator in the loft, causing water to come out and go through the ceiling, and Chestertons have given us no information at all about what damage was caused. What they have done though is ask us what we want to do about the tenants' complaints about Chestertons' cleaners (that we had to pay over £500 for), two light bulbs in a 12 bulb chandelier not working and some dead flowers in a vase. We don't know what we are paying for as they don't act as a filter to tenants, don't deal with any of the day to day minor things and then when something significant occurs, say that it is not their job to attend.Worst management company I have ever used.
Hi Steve, we're sorry to read this. In order for us to investigate this, you should receive an email from Trustpilot asking you for further details. As soon as we receive these, we can follow up on this for you.
4/5
TrustpilotThanks Juliette
Juliette was helpful with organising viewings and sending through options to consider. She is hard working and dedicated.
Hi Maithili, we're happy to hear that you found Juliette helpful with arranging viewings. Wishing you all the best!
5/5
TrustpilotThank you Vanessa
Vanessa has been informative, helpful and very prompt in her dealings with us since taking over the management of our property.
Hi Graham and Janet, thank you for the great review and sharing your experience with Vanessa. We are so glad she was helpful and prompt since taking on your property. We appreciate the support and should you require any further assistance, we will be happy to help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
