Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew manager
I have two flats in Surbiton which are rented out. New management took over during the year. I am pleased to say that Niema Latif, as part of the new mangement team, handled the changeover well and was responsible for the successful renewal of both tenancies with increased rents based on RPI increases. Niema gave me confidence in her ability and quick response to all emails and requests.
Richard · 13 January 2025
Agent replied · 8 February 2025
Hi Richard, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotMark Kardos has been an excellent…
Mark Kardos has been an excellent source of help and constant support throughout my years as a renter with Chestertons. He has always been quick to respond and has supported me through a huge variety of issues.I am very grateful for his help. It has made my Chestertons experience one I am happy to recommend to others!
John · 1 October 2022
Agent replied · 25 October 2024
Thank you for the glowing review of Mark!
★★★★★ 5/5
TrustpilotMark has been looking after our…
Mark has been looking after our property for the past 6 months. He has a calm friendly and reassuring manner.Mark's long experience in this market is extremely helpful and he is always available for discussion and aims to resolve all issues in a positive way.
Gina · 11 October 2023
Agent replied · 25 October 2024
We're thrilled to hear about your positive experience with Mark! Please don't hesitate to reach out to us if you need anything in the future. Best wishes!
★★★★★ 1/5
TrustpilotIf I could give them a 0, I would.
Renting with Chesterton's has been the most stressful, dishonest, greedy soul-sucking housing experience of my life. They have been extremely uncooperative and maintained fraudulent stances in order to line their pockets despite being presented with extremely clear cut evidence. They have consistently refused to respond to communications, and have ignored official complaints made to their customer service department. I truly have nothing kind to say about this experience and hope somebody reads this and saves themselves a few years of stress and several grand in rent. Take your business elsewhere.edit: a week later and still no responses despite following up with numerous people. disappointed, but not surprised.
Bea · 8 July 2024
Agent replied · 25 October 2024
26th July 2024:Hi Bea, thank you for providing your details. We have since been in touch with the Property Management team to investigate further. We can see that your complaint has been responded to and you have been provided with details of how to escalate this further if you would like to. As outlined in our response, Chestertons role was to manage the tenancy and in this instance, the issues related to the building overall. The Landlady has offered you compensation for the inconvenience which affected the initial days of your tenancy in October but we understand that you have rejected this offer. We are sorry again that you experienced these problems and we are happy to help if you need further advice to pursue this matter further.3rd July 2024:Hi Bea, we're really sorry to see you have left this review. You should have received an invitation from Trustpilot to provide further details. If you could please complete this at your earliest convenience, we would like to investigate this further for you.
★★★★★ 5/5
TrustpilotXiaoyi a great agent
They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.
Kit · 18 March 2026
Agent replied · 21 March 2026
Thank you, Kit! We're thrilled to hear about your positive experience with Xiaoyi and our team. Providing straightforward and helpful service is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotWe had a great 18 months at 3B…
We had a great 18 months at 3B Atherfold. Chris Crampsie made our stay very pleasant and helped us along the way when things needed repair. Would definitely recommend.
Sean · 27 August 2024
Agent replied · 25 October 2024
Hi Sean, thank you for taking the time to write a great review. We are so glad Chris was pleasant and helpful. Should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotGreat Experience
The Battersea Rise team, specifically Tamara Price and Rebecca Ross, were incredibly helpful, accommodating, and knowledgeable. Tamara was very flexible in making virtual meetings work, as I do not currently live in the area. From property searching to closing, working with Chestertons has been an easy and thorough experience, which made my moving process much smoother.
Carlee · 15 August 2022
Agent replied · 25 October 2024
Thank you for your review Carlee!
★★★★★ 5/5
TrustpilotVery happy working with Xiaoyi Fan
Tenant raised a small issue that the bathroom cabinet handle is loose. Client manager Xiaoyi Fan is always supportive to provide me with patient and efficient assistance.Very happy working with her.
Qing · 23 July 2024
Agent replied · 25 October 2024
Hi Qing, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was supportive and provided efficient assistance. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
TrustpilotMark Kardos very strongly recommend
Mark Kardos has been amongst the best in his area of expertise at Chestertons and better than his predecessors. He is diligent, efficient, solves issues, swift response, helpful, I would definitely recommend him and seldom have worked with someone as useful, and professional as Mark.
Richard · 6 October 2023
Agent replied · 25 October 2024
Thank you for your feedback Richard, Mark will be delighted to hear this. Should you need any further assistance, please feel free to let us know. Best wishes!
★★★★★ 5/5
TrustpilotI sold my house 2 weeks ago after a few
I sold my house 2 weeks ago after a few months of patience and understanding. Nick Spurling was most helpful, considerate, kept me informed, ending in a great result with the right person for my property. He worked hard to maintain contact throughout, and was always pleasant and positive. I was very happy with Chestertons and Nick and Charlie, the manager. Claire Carter
Customer · 26 November 2021
Agent replied · 25 October 2024
Thanks for sharing your review. We are so pleased to hear this!
★★★★★ 5/5
TrustpilotAttentive and Effective
My property manager Vanessa (Battersea) has been very attentive, quick to respond to queries and take action on my behalf. There have been a couple of occasions over the last couple of years where things have not moved as quickly as my tenants or I would have liked, but since Vanessa took over it has been smooth. I would also add that some of the fees are a little steep, but I understand that this is the business model.
J · 19 July 2024
Agent replied · 25 October 2024
Hi J R, thank you for the great review. It makes us happy to read that Vanessa was attentive. Should you need anything else, please do not hesitate to reach out to her and the rest of the team. Wishing you all the best
★★★★★ 4/5
TrustpilotI have been with Chestertons for over 2…
I have been with Chestertons for over 2 years now. I must admit that the initial experience was quite disappointing given that our property manager was unresponsive and not keen to help. However, for the last year we have had a new property manager named Joyce Pau who's been absolutely wonderful and very efficient when it came to sorting out a problem - definitely made the experience with this company much smoother and on the whole more pleasant!
Charlotte · 2 August 2024
Agent replied · 25 October 2024
Thank you for your review, we're sorry to read you had a disappointing experience to begin with - but so please to read how Joyce has turned things around. Have a wonderful week
★★★★★ 5/5
TrustpilotIsaiah has been of excellent service…
Isaiah has been of excellent service throughout his time managing our property. He regularly keeps me updated on all matters and he has handled some very difficult situations with great attention and detail. I’ll be sure to keep using Chestertons when great service as such is provided.
Allan · 11 March 2025
★★★★★ 5/5
TrustpilotConor Bunn
Conor was a pleasure to work with, professional, knowledgeable, and always responsive. His dedication and expertise were truly impressive. Highly recommend him for anyone seeking a reliable real estate agent.
Agustin · 17 August 2024
Agent replied · 25 October 2024
Hi Agustin, thank you for taking the time to write a great review and sharing your experience with Conor. We are thrilled to read how professional and knowledgeable he was. Thank you for the recommendation, should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotReally professional Fulham letting…
Really professional Fulham letting service and Graham has been very helpful so far. They were by far the most well-researched and well-prepared when valuing the flat and it was very apparent that they had a deep knowledge of the market. Got numerous offers very quickly and Graham was very helpful in answering any and all questions!
Anna · 12 October 2022
Agent replied · 25 October 2024
We're glad to hear that the team's experience and knowledge was so helpful. Thank you, Anna!
★★★★★ 5/5
TrustpilotThank you Charlie!
The service we received from Chestertons, specifically from Charlie in SW Lettings has made our move in period and overall tenancy experience a very smooth and easy process. Charlie is very helpful, prompt in his responses and supportive. He approached every question we had in a friendly and positive way. Happy to continue working with him and the rest of the team at Chestertons.
Nur · 23 August 2021
Agent replied · 25 October 2024
We thank you for the five star review. Charlie will be very pleased to read your feedback, and to know you are so pleased with the service he provided.
★★★★★ 5/5
TrustpilotXiaoyi Fan has been an absolutely…
Xiaoyi Fan has been an absolutely brilliant property manager. She is helpful and very responsive. Chestertons is lucky to have her as part of their team!
Dr · 1 October 2024
Agent replied · 25 October 2024
Hi Dr Jordina, thank you for taking the time to write a great review. We are so glad Xiaoyi has been helpful and responsive.
★★★★★ 5/5
TrustpilotCharlie at Chestertons
My husband and I had a great experience with Chesterton’s Connaught Street, Charlie was great from start to finish, really professional and helpful, showing us great properties that matched our search. He also went out of his way to accommodate viewing a place we then made an offer on. Best experience with an estates agency we have had. Thanks Charlie!
Caroline · 7 April 2022
Agent replied · 25 October 2024
Thanks for your review Caroline! We are pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotRowland Blackmore - Exceptional Estate Agent
Rowland has been incredibly helpful throughout the entire process. He had all information we requested to hand and quickly replied to any additional queries we had. He was extremely efficient at processing our offer on the same day we viewed the property. He was very approachable and made us feel relaxed throughout the entire process. We would highly recommend Chestertons to any prospective tenants.
Cameron · 19 August 2021
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotSmooth renewal of tenancy and helpful property manager
Both Sharon Chattalis and Lavie Kim have been extremely helpful and considerate through the process of renewing the tenancy at my flat. Thanks to them it has been a smooth and successful transition.
Omr · 19 January 2026
Agent replied · 23 January 2026
Thank you for your wonderful feedback, Omr! We're thrilled to hear that Sharon, Lavie, and Jessica provided you with exceptional support during your tenancy renewal. Our team always strives to make the process as smooth as possible. We appreciate your recognition of their efforts!
★★★★★ 5/5
TrustpilotDuring a recent management inspection
During a recent management inspection, Risida was super helpful. She was friendly, professional, knowledgeable and very efficient.
Maxine · 5 February 2025
Agent replied · 8 February 2025
Hi Maxine, thank you for taking the time to write a great review. We are so glad Risida was helpful, professional and knowledgeable.
★★★★★ 5/5
TrustpilotBoth Tamara and Gary were fantastic
Both Tamara and Gary were fantastic. We were looking for short term rental. Tamara was excellent at finding one very quickly. Both Gary and Tamara have been excellent at mitigating any issues with the new tenant and always available whenever needed. We couldn’t have asked for better people as our agents.
Hasmukh · 15 March 2023
Agent replied · 25 October 2024
Hi Hasmukh,Thank you for taking the time to leave this great review! We're so pleased to hear how Tamara and Gary are able to offer such an exceptional service as your agents. We look forward to continue to work with you and wish you all the best.
★★★★★ 5/5
TrustpilotI recommend Chestertons very highly
Chestertons have just let my flat and the whole process was a joy to experience; each department is efficient and helpful, and prepared to go the extra mile to reassure and smooth the journey.I’m especially grateful to Simone Green, Tom Hadley and Ruth Peterson. 🙏🏻 Special thanks too, to Frances Boyt, who handled my call yesterday so well and set the tone for a super full management, looking after all aspects of my rental after move in day. Very highly recommended!
LAO · 12 June 2024
Agent replied · 25 October 2024
Hi LAO, thank you for your wonderful feedback. We're thrilled to hear that your experience with Chestertons was so positive. Simone, Tom, Ruth and Frances will be delighted to know they made a lasting impression. Looking forward to working with you!
★★★★★ 5/5
TrustpilotWould highly recommend
A very smooth and easy process thanks to Joanna at Chestertons. Great communication from start to finish with problems or concerns addressed promptly. Her friendly & professional nature really made us feel at ease with everything, and made the whole experience far less stressful. Thank you for finding us the perfect home, we would highly recommend going through Chestertons because of Joanna.
Nicki · 10 November 2021
Agent replied · 25 October 2024
Thank you for sharing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
