Chestertons Hyde Park reviews in Westminster

★★★★★ 5/5

Trustpilot

Abbie was incredibly helpful from…

Abbie was incredibly helpful from initial enquiry through to securing our property. She provided a friendly approach and was happy to answer any questions we had, doing so at great speed. Abbie rapidly facilitated our offer and turned around an agreement within 4 hours. Abbie was happy to go above and beyond to provide exceptional customer service, often responding to our queries out of hours. I would not hesitate to recommend Abbie to anyone and I am sure she is a huge asset to the Chestertons team, they are lucky to have her!

Rory · 7 April 2022

★★★★★ 1/5

Trustpilot

Terrible experience …

We had a terrible experience with Chestertons. From the beginning, our lettings agent Arsida was unprofessional and extremely difficult to get in touch with. Arsida would never pick up the phone when called and would not call us back when we requested. Arsida’s primary manner of communication was texting. Sometimes, we would get a text that just said “hey”, or “how are you” and nothing after. Other times we would get a text about her calling us later but she would never actually call us. This has been especially frustrating when asking for a list of furniture (twice), such that we could negotiate what to remove (our request was ignored both times). Also, when promising to put things in an email, that promise was never fulfilled. Serious deficiencies in communications aside, the worst part of our experience has been the dishonesty. Long story short, after Arsida simply refused to send us a list of furniture in the flat, we made a verbal agreement on the phone with her that only three pieces would remain, and others (including an extremely weathered sofa) would be removed. Come moving day, all furniture was there. Upon enquiring about the mistake, she sent an email saying how she “made it very clear from the beginning that the property is furnished”. We do not know if the reason she lied was incompetence or gamesmanship, as we naturally have no access to her communications with the landlord.We believe Arsida had no intentions of rectifying our issue when we informed her. Arsida promised to contact the landlord and we haven’t heard anything for nearly a month. Hence, we have had to take matters into our own hands and paid for removals. Our guess is that Arsida was quite simply waiting for this to become somebody else’s problem (most probably ours).Please consider significant additional costs, poor communication and duplicity when dealing with Chestertons.

Gábor · 3 April 2022

★★★★★ 5/5

Trustpilot

Louis Vasili

I had been in search of a flat for almost 1 month, meeting and talking with many agencies and agents. After contacting Chestertons and meeting Louis I really felt as I was listened and my concerns/requests were thoroughly cared for. We were able to find a place in less then 2 weeks that was over and above my expectations. The process was smooth and Louis was there to make sure of it every step of the way.He is an amazing agent with strong professionalism, and a wonderful individual who goes the extra-mile where it makes all the difference!

Daniel · 31 March 2022

★★★★★ 5/5

Google

We have been working with Chestertons' for many years. Maya and her team, taking care of rentals, have always been upmost professional doing their very best to equally matching good tenants with the correct property and at a fair price. I do highly recommend.

Bella · 11 November 2025

★★★★★ 5/5

Trustpilot

Property management at its best !

Dan Midgley has helped manage my 2 properties very well over a long period now.He promptly deals with issues and requests either from landlord or tenants in an efficient and polite manner.His style and knowledge brings the right contractors to quote competitively and manage their work.Dan is a credit to Chestertons and is a key person in the team looking after my 2 properties.

Michael · 6 October 2023

★★★★★ 5/5

Trustpilot

Conor Bunn - Great Experience

Conor Bunn is the best agent I’ve dealt with in my house search. We’ve been speaking for over a year now and he’s been very patient with my precise preferences and brought some great properties in front of me. Top guy and genuinely a pleasure to deal with!

Jack · 23 August 2024

★★★★★ 5/5

Trustpilot

Good service

I decided to rent the place and paid the holding deposit before I was even in the UK. It is a really good flat to live in. I was rushing to find a place before my arrival to the UK, I was able to view the house remotely thanks to Cecilia. I also got to view the house in person with Cecilia before I committed to rent. Really a good place to live in, close to all the outdoor & indoor supermarket and convenient stores.

Meng-Ching · 25 March 2022

★★★★★ 5/5

Trustpilot

Excellent service by Tushar and Ed!

Absolutely wonderful service by Tushar and Ed. They were able to accommodate me last minute for a same day viewing for which I was able to make an offer and move in all within less than a week! Tushar is super kind and very quick in communication! It’s rare to find attentive agents who go above and beyond to help ensure an easy and comfortable transition into a home and Tushar did just that! Thank you Tushar and Ed!

Sabrina · 10 May 2022

★★★★★ 5/5

Trustpilot

Excellent Real Estate Agent

I recently had the pleasure working with Betsy Slawson from Chestertons. From the beginning to finish her professionalism, dedication was truly exceptional.Thanks to Betsy hardworking and expertise.I’m incredibly grateful for her assistance and would not hesitate to recommend her to anyone.

Tie · 5 December 2024

★★★★★ 5/5

Google

William was extremely helpful and efficient would highly recommend!

Jelena · 11 August 2026

★★★★★ 5/5

Trustpilot

Parkway branch is really good

Parkway branch is really good! Thanks Ryan for your help!

Ziad · 25 November 2025

★★★★★ 5/5

Trustpilot

Great Service from Connor Bunn

We recently worked with Connor Bunn, as our estate agent, and were very pleased with his service. He was professional, attentive, and easy to communicate with throughout the process. We found the perfect home, and we would recommend Connor to anyone looking for a reliable estate agent.

Consumer · 29 August 2024

★★★★★ 4/5

Trustpilot

Property manager - Richard parkin

Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.

Deidre · 21 February 2025

★★★★★ 5/5

Trustpilot

Prompt, Truthful and with a Level of Care

I worked with Nishaad at the Pimlico office finding an apartment and it was a great experience. He was always three steps ahead and communicated with multiple parties to get the answers before I even had to raise the questions. He has always been prompt about my requests big or small, let alone I signed my apartment over Christmas and New Years. I found myself never have to bring up the same concerns twice since they are either resolved quickly or he was actively working on them / remembered them. I'd highly recommend.

Winnie · 19 February 2022

★★★★★ 5/5

Trustpilot

Fantastic service from Andreas!

Would love to give a big thank you to Andreas for his amazing service. He made sure everything went smoothly with our house purchase and always answered our questions quickly. We did not have to chase him even once, he was very on top of things. Would highly recommend Andreas, especially if you'd like things done promptly. Will for sure be using his services again if the time comes.

N · 29 April 2023

★★★★★ 5/5

Trustpilot

Superb property manager - Samuel Phillips

I've been with Chestertons for nearly 15 years. Throughout the years, they've been consistently reliable, professional and supportive. Special commendation to my current property manager - Samuel Phillips - who has been particularly prompt, helpful and always provides great advice. Thank you Samuel!

Ee · 28 October 2024

★★★★★ 5/5

Trustpilot

Efficient and effective

Chestertons have been both efficient and effective in arranging my letting. They found tenants and placed them quickly at a decent price. In managing the end of the letting Tamara was particularly diligent in engaging with the tenants and keeping track of their plans for a potential short term extension. Thank you!

Harry · 30 May 2024

★★★★★ 5/5

Google

We recently had the pleasure of receiving advice from Jack and couldn't be more impressed. Jack was incredibly accommodating, always willing to work around our schedule and go the extra mile to ensure we had all the information we needed. His deep knowledge of the sector was evident from the outset; he provided clear, insightful advice that was crucial in helping us make an informed decision. We truly value his time and efforts, which helped guide us through a complex process with ease and confidence. Thank you, Jack, for looking after us so well!

Holly · 8 August 2024

★★★★★ 5/5

Trustpilot

We had a rocky start with Chestertons…

We had a rocky start with Chestertons when we first put our offer in for our flat. That said, Aaniya, our assigned property manager has been incredible. She's resolved issues left, right and centre. She is always responsive and a pleasure to have a chat with. Thank you Aaniya!

Sin · 1 July 2024

★★★★★ 4/5

Trustpilot

Overall the service provided by…

Overall the service provided by Chestertons has been good. Juliette has been helpful with any issues we've incurred, and came to assist us on her day off.If the onboarding process was smoother then would of been 5 stars. I would recommend Chestertons to friends and family.

Victoria · 21 August 2024

★★★★★ 5/5

Trustpilot

Great letting agents

Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.

BR · 28 April 2026

★★★★★ 5/5

Trustpilot

Amazing Team

My experience with this agency started in 2021, they have a professional team always ready to help and support This year, they helped me to renew the contract smoothly, dealing with my requests with patient and careI would like to thank them all, especially Amanda and Lavie, keep up the good work, good bless you

Maha · 2 March 2024

★★★★★ 5/5

Trustpilot

Excellent experience, with special thanks to Stav Nicola

Easily the best service I have received from an estate agent company. I was promptly contacted by associate Stav Nicola after expressing interest in renting the property to arrange a viewing. After confirming my interest in renting, Stav made the process of securing the property seamless and responded to all of my queries incredibly quickly, kindly and patiently helping me through each stage of the referencing process, ensuring I understood the information required on the Chestertons Portal, and promptly confirming payments made. The property inventory upon moving in was incredibly thorough, with clear signs left across the flat to, for example, highlight the functions of all switches, and a binder including instructions for all appliances being left out for me. I was also very grateful for the Chesterton’s care package left out for me upon moving in. All in all a seamless process, with incredibly kind service from associate Stav Nicola. Thank you!

Becky · 15 November 2021

★★★★★ 5/5

Trustpilot

Choose Aaron at Chestertons

We happened to be looking in one of the most chaotic and competitive environments for renting a flat since coming out of lockdown. We were constantly emailing and calling over 20 different agencies to try to get viewings for flats, and not hearing back from anyone or not able to schedule any viewings. The moment we saw a flat listed with Chestertons we gave their office a call and was able to speak to Aaron, who was both friendly and professional. While the flat we were interested in had already been rented, two months in advance, he immediately asked us what our parameters were and sent me an email seconds later with three or four options for available flats. I was scheduled to view another flat with another agent an hour later, and I quickly asked if Aaron could show me one of the flats he suggested after that other showing. He was not only able to arrange a viewing with one hour notice after meeting me but also made it work for my schedule and we were the first ones to see the flat, even before it went on the market. That flat ended up being the one we are living in and we couldn’t be happier! Throughout the process Aaron was so responsive and helpful, going out of his way to make sure that we were clear on the process and answering all of our questions immediately. Aaron was a joy to work with and made a process that can sometimes be unpleasant and daunting, very accessible and enjoyable. He is clearly dedicated to helping people find their new home and brings a level of enthusiasm, passion, and humanity to an industry that can feel very transactional or clinical. You’d be lucky to have Aaron as you’re letting agent and we will be recommending him and his colleagues at Chestertons to all of our friends!

Christina · 12 November 2021