Castlereagh Properties reviews

★★★★★ 5/5

Google

The best agency anyone could work with in London! I have been with Castlereagh Properties for the past two years and all I can say was perfect service. All the agents, especially Louise, are always on alert if you need anything as a tenant. They have helped me with the move in and move out documents and all the account openings I need to have. Additionally, the agency always supports any maintenance required within the apartment. Truly amazing service, they made my two years in London unforgettable and super comfortable!!

Kamal · 9 August 2025

★★★★★ 5/5

Google

I deeply thank Castlereagh, especially Angie. I stayed a flat introduced by this Castlereagh during 2019. Yes, it was a good flat but more than anything, the continuous support from the Castlereagh was really helpful. Actually, I had several troubles with utility provider. For example, an electricity vender billed me ten times more than actual amount based on the wrong meter reading. Servicer agency threatened me by saying I might be listed on Black List if I wouldn’t pay the fee. Due to their bureaucratic operation and systems, I really struggled with managing this problem despite public supports including Ombudsman. Only the support from a lady from Castlereagh was strong and effective. She patiently contacted and negotiated with the agency and successfully managed everything. She was very fair and kind throughout the process. I really appreciate it.

AKIRA · 12 April 2021

★★★★★ 5/5

Google

I worked with Milda for renting a property and her service was exceptionally good. She was very responsive and detail oriented. I'm really pleased with her commitment to making this process as smooth as possible. Great job, Milda!

Andres · 12 April 2023

★★★★★ 5/5

Google

They are highly responsive - expect a response to emails the next day. They look after my property as if they own it - they recommended experienced builders and supervised renovation work. They charge reasonable rates - given they already have a local customer base and don’t do fancy marketing like other bigger shops. And they are just very kind people - Angie and Milda are so approachable and they come across as a friend in the neighborhood. Working with Castlereagh has been seamless and stress-free. I recommend them with no reservations.

David · 12 April 2023

★★★★★ 5/5

Google

Best Estate Agents in central London!!! I have been using this company for a long time. Angie was incredibly friendly, professional and knowledgeable. Always had good advice and clear communication. I highly recommend all Landlord and Tenant who are looking for a good, honest, professional Estate agent.

Sohel · 12 April 2021

★★★★★ 5/5

Google

Thank you Castlereagh Properties for making our stay in London such a pleasure. We loved the apartment - fantastic location right in the heart of London and so close to all the places we wanted to visit. Perfect for visitors. You could not have been more helpful and charming. We will certainly be recommending you and look forward to seeing you again next year.

Katy · 17 April 2017

★★★★★ 1/5

Google

Rude staff. Drug addicts are regularly using our private garden to take and deal drugs. There solution is not to move the bench they use or secure the access to the garden but to put up a sign. Avoid buying or renting a property managed by this company.

Robert · 15 July 2024

★★★★★ 5/5

Google

We had a great experience with Castlereagh - the guys are really flexible and helped us a lot both at the beginning and during the course of our tenancy in London. All the team has also been really kind and supportive in accommodating all of our practical and somehow boring requests I highly recommend them, 5 stars

Francesco · 17 April 2017

★★★★★ 5/5

Google

Castlereagh responds immediately and resolves every issue the same day. Excellent service, super friendly staff! I'd give them 6 stars if I could... ;)

Kristine · 17 April 2025

★★★★★ 5/5

Google

Very professional, well organised business. Its a small private agent with very helpful persons running it (Angie and Louise) Its been the smoothest renting process I have had in a long time.

Ashish · 11 April 2024

★★★★★ 2/5

Google

Rudest people I have ever had to deal with and they "work" for us

Chris · 12 April 2020

★★★★★ 1/5

Google

Agreed. The receptionist is rude, even three years later..

Katie · 17 April 2017

★★★★★ 1/5

Google

Rating only, no written review.

Marco · 12 April 2023

★★★★★ 1/5

Google

Rating only, no written review.

Michelle · 12 April 2023