Trusted Agent profile · West Wickham
★★★★★
615 reviews across 2 platforms
7 High Street, West Wickham, BR4 0LP
Langford Russell's office in West Wickham, at 7 High Street, is rated 3.7 out of 5 across 615 reviews on two platforms, including 124 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
5/5
TrustpilotMark and James from Rainham
Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property. I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.
5/5
TrustpilotFirst time buyers
We have been dealing with Daniel, William and Abbie and throughout the process they have been a great help, very communicative and informative. They went above and beyond to help us get this over the line. Would like to thank them all so much, and we couldn’t have done this without there knowledge and experience. Thanks again!
Hi Charlotte, thank you so much for your kind words! We're thrilled to hear that Daniel, William, and Abbie provided exceptional support throughout the process. We greatly appreciate your gratitude and we're glad we could assist you. Thank you again for your review!
1/5
TrustpilotHugely let down by Acorn
I will be avoiding this company in the future.We used the east dulwich branch, and were told multiple times we would be able to move in on the 28th. We put down a holding deposit and signed an initial agreement stating the ‘unconfirmed’ date was the 28th. We booked and made plans around this date, as it was due to be happening in a few days. Only a few days before the due date, we received a document mentioning the move in date was now the 31st- never were we contacted directly by the company to inform us of this change. Enquiring about this, we were told there is nothing they can do, and ‘we hope this won’t be a problem.’ We also were not informed until long after all submitting our guarantor documents that the guarantor had to be a home owner. This would apparently cause delays. Upon getting a new, home owning guarantor, we were told that their documents didn’t come through because there was no subject in the email. This could cause further delays.In the document received 4 days before the 28th, it stated all payments must be made five working days before moving in. We were never informed of this. And we were unable to make any payments until Acorn had done everything they needed to do on their end. Out of our control. Finally, we were then informed 2 days before our initial move in date that the landlord decided it would be too expensive and take too long to fix up the apartment, and our offer was thus rejected. However, the listing is now back up on the website, apparently available now, for £100 less than we offered. Very strange and a HUGE let down.
Dear Izzy. I am very sorry to read your review of our services and have spoken to those involved at Acorn. I understand that there was s light delay in receiving some of your paperwork but can only apologise if the communication from us around what was needed and by when was not clear enough. With regards to the other issues, our landlord decided at the last minute that he did not wish to pay for the works required to ensure that the property met the required legislation for multiple occupation. He has now instructed us to find tenants that do not fall into the HMO category and has reduced the price accordingly to attract such tenants. I am very sorry for the inconvenience this had caused although largely out of our direct control. If you wish to discuss further, please email me. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotInitially after a viewing they send me…
Initially after a viewing they send me quite a few emails......i made an offer and after that never heard from them again. I made phone call after phone call to get an update but was told that the agent was either out on a viewing or would return the call later.....they never did....this went on for nearly x2 weeks until i just stopped calling.....im not saying all of them are like that but certainly it was the norm at their Peckham branch....and i have no idea why
Hi Hisham. I am sorry to read your review and have spoken to the Manager of the Peckham office who will be in contact shortly. Our customers satisfaction is paramount and in spite of the incredibly busy market we should always be communicating effectively and efficiently with all clients. As you mention, your experience is uncommon and will make sure it is not repeated.If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotAwful
Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people
Hi Celino. To clarify your review. You are a tenant is this development. We have raised your security issues with your landlord..our leaseholder..and the options are being discussed collectively by all the leaseholders and their freeholder. Your landlord will update you I am sure when a decision is made, but for now you must contact your landlord or managing agent. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotDO NOT RENT WITH ACORN
DO NOT RENT WITH ACORNI can’t comment on the sales side but the lettings agency is awful. Landlord barely maintained property (he fixed what he likes). Moving in was hard enough (we should have realised this) as other have said cleans claimed to have been done weren’t done and the property had many faults he didn’t want to fix. Getting anything fixed is an uphill battle and getting your deposit back to is aswell you will need to go through the dispute service. This agency should be inspected with the agencies they below too as they seem to do what they like and not respect contracts/ property rental law - please rent a property elsewhere if you can !!**edit / they have over 50% bad reviews. Our case wasn’t deal with appropriately we have to take legal actions as acorn do not care about tenants
Hi Natalie. I am sorry to read your review and can assure you that this is not indicative of the service most of our clients experience... as you will see on Google. I know you have now been contacted and that the case has been escalated to one of our Directors to deal with. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSAbsolute nightmare renting with Acorn. When we took over our flat it was meant to be 'professionally cleaned' which it was not and there was blood on the toilet seat!! They even included the picture in the moving in inventory so they obviously think that's acceptable. We had so many plumbing issues that literal toilet waste came up from the shower and flooded the floor, was unable to use this bathroom for months and the landlord told us nothing was wrong use some bleach every few weeks down the drain..... We never got reimbursed for not being able to use this facility. The front door in the summer used to heat up that we physically couldn't open it as it was slightly leaning to the side so was jammed. It was only after making a formal complaint and getting confirmation from the fire-brigade that the door was a danger to our lives if there was a fire that it was looked into, but we had to get in and out using the balcony doors for several months! They also argued with us to pay £12 for a new part for the shower screen that was mouldy. They try and squeeze any penny from the tenants to pay for things the landlord should replace.Not a surprise at all they are now trying to take payments from our deposit for the bathroom he should have fixed when we told him and holding onto out deposit for over a month now. I cannot wait for the day to never have to deal with them again. Please learn from my mistake and use any other rental estate agent!
Hi Nicole. I am sorry to read your review and can assure you that this is not indicative of the service most of our clients experience... as you will see on Google. I know you have now been contacted and that the case has been escalated to one of our Directors to deal with. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleCannot thank Josh and the team enough at Langford Russell, they provided a first class service, always gave feedback and sound advice. Highly recommend them to anyone looking for a reliable and reputable agent, who care about their clients.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI cannot give enough praise to the staff. My property was a tough sale but they persevered and found a buyer and then worked really hard to achieve completion which was not easy. They are a very professional setup and nothing was too much trouble. I would highly recommend them to anyone who wants to sell or buy a property.
1/5
TrustpilotAppalling customer service and no…
Appalling customer service and no communication (or no care?!) when they want money they will send multiple emails but as soon as you need anything there is radio silence. I had to ask them to stop emailing me when they sent over 9 emails in one day asking for a deposit 'immediately' despite only sending the paperwork that morning ( we had waited for a week for said paperwork) they have been hard to get hold of, rude and uncaring and I will never ever use them again. We are still waiting for them to remove furniture from the property that they said they would remove (it wasnt meant to be here so we have been trying to work around it) and they dont care - incredibly frustrating
Hi Bethany. I am sorry to read this and have spoken to the PM team to get an idea on where this went wrong. I will contact you directly when I have the info I need. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWith all the recent events happening worldwide it is reassuring to know there are companies on the High Street that through it all can still provide the best service possible. Josh Sladden and the Langford Russell team made our experience a pleasure - even in a Pandemic. We were kept up to date and the team were always on hand with a steady level of contact. Great work team.... I couldn’t recommend Langford’s any higher.. Defo 5 stars...PositiveResponsiveness, Quality, Professionalism, Value
Thank you Kwabena for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe recently purchased our house through Langford Russell in West Wickham and I can not fault them at all! The team were all very helpful but Michelle in particular was fantastic and a pleasure to deal with. It was a tricky time to buy during a pandemic and with the end of the stamp duty holiday deadline approaching but we were extremely lucky to have Michelle guiding us through the process and regularly helping us chase for updates. We love our new house but if we ever come to sell I wouldn't hesitate to use Langford Russell .
Thank you Fearn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Michelle. We hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotBEST TEAM EVER,i was having a lots of…
BEST TEAM EVER,i was having a lots of requests about how i want to look my flat ,i want a big flat with two baths and two bedrooms in a good area and the team from acorn made me feel like it s so easy to find the flat that i need to be perfect,two of the agents helped me more than somebody will ever do ,they answer at any hour on the phone when i called to ask any question and they had the perfect answer to make me feel safe and secure about moving,i ve seen many flats from this agency until i find the right one for me and they keept going to help me with all the paper work that i needed,i had a excelent experience with them!
Thank you Gabriela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotWhiteberry Estate Services Ltd - Independent accountants
As an independent accountant, I have been working with the finance team at Acorn Estate Management for nearly ten years. During all of that time, I have found them to be friendly, polite and professional. My main contact has been Emma Barton-Lee and I must commend her on her positivity, dedication and perhaps above all, on her ability to get things done. She has helped to get numerous sets of accounts “over the line” and always in a conscientious and efficient manner. I continue to look forward to working with the team and wish them all the best for the future.Mark Gatford ACMA
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emma and her colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNo care for there customers
They don’t care if you are trying to find a place, will book you in for viewings not contact you and not show up. Kept saying benson will call me back witch he never did then they booked me for another appointment the next week for the same place to and called me on the day of the viewing to say the propertied been letted out now with no solution or alternatives to the problem they caused by constantly delaying me like it didn’t matter I didn’t care to ask about the other places I had seen advertised after how I felt they were on the phone and the service I was getting. In response to your reply I was contacted after my review 2 days ago only to be told more stuff that you didn’t do.
Hi Happy Shopper. I am sorry to read your review and have spoken to those involved. I am afraid it was a genuine mistake from Benson, who I understand has called you now to apologise and arrange to get you out viewing other properties. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDreadful, ineffective opportunists
Absolutely dreadful, ineffective and downright deceitful estate agents. I used them to sell a property a few years ago and they failed to deliver on every single promise they made. Lots of big talk about having close relationships with buyers, knowing buyers personally etc etc, but it all proved to be lies. The eventual transaction with one of these so called ‘friendly’ buyers dragged on and on which cost me a fortune in ongoing bills, council tax, management charges etc and although the individuals handing the sale were understanding, constantly apologising and agreed to address the fee, the firm themselves some two years on have now suddenly decided to take me to court for the balance of the fee they agreed to reduce. Bring it on I say, I can’t wait for the opportunity to demonstrate to the court what outright crooks these people are ! I clearly (and fortunately in writing) instructed them to discontinue my sale unless the fee was reduced but now, after almost two years of silence they suddenly issue proceedings - smells to me of a business in serious financial trouble and desperately searching for ways to bring in some cash. With so very many estate agents to chose from in the area, Acorn are in my opinion certainly one to be avoided as they will promise big, deliver little, take little or no responsibility for their ineptitude whilst charging very top end fees. There are far better and MUCH less expensive agents to use, I chose Acorn because of all the big talk but as the saying goes ‘the proof of the pudding is in the eating’ and trusting Acorn with a transaction is likely to leave you with a very bad taste indeed, so save yourself the trouble and use someone else instead
Hi "Honest Answer". Due to the fact that you have hidden behind alias, I am not able to comment on the specifics of your accusations, other than to say that your experience is not one that is shared by the vast majority of The Acorn groups customers. A quick look at any of our offices on Google will demonstrate this but I am always happy to own up to mistakes when they happen and will do everything I can to ensure they dont happen again. It sounds like this will be resolved in court, but if you are able to drop me a line with the some more detail, I would welcome the opportunity to try and make amends. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotHighly Recommend Acorn!
I've had a great experience with Acorn. James was brilliant - always helpful, personable and reliable. Thanks so much!
Thank you Lily. I will be sure to pass that on to James and the Team at Acorn Dulwich. We are glad you had a great experience. Kind regards- Karen Hedges- Acorn Customer Services
5/5
TrustpilotMark and his team were fantastic from…
Mark and his team were fantastic from start to finish . Always there to deal with any questions .
Thank you Deborah. I will pass that on to Mark and the team at Rainham. kind regards-Karen Hedges Acorn Customer Services
5/5
TrustpilotGood estate agents
Acorn in Dulwich are a friendly and efficient group of estate agents who helped us rent our flat. Banji, who dealt with most of our application, was very friendly and helpful and was always on the phone if we needed any clarity with anything. I’d recommend him and his team if you’re looking to rent in the area.
Hi Anna, thank you for your kind words! We're thrilled to hear that Banji and our team at Acorn in Dulwich provided friendly and efficient service during your flat rental process. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotTHE WORST EXPERIENCE EVER!
Absolutely awful experience from start to finish from Acorn in Eltham & the property management team in Ladywell. I won’t call them out personally but the customer service was nil. They were re-active rather than pro-active through the whole process with us having to chase for answers constantly and getting nothing back. They had our holding deposit for over a month. 4 weeks passed since offer was accepted, various delays from the landlord with acorn not pushing to get answers. Provided a tenancy agreement after 2 weeks of hearing nothing then cancelled the agreement immediately and didn’t have the decency to tell us why and we were left wondering what the hell was going on! 5 days left before we were due to move in and still no contract. Deadline for agreement date has now passed so we have withdrawn. DO NOT USE this estate agents. They take your money and leave you to fend for yourself. STAY AWAY AT ALL COSTS. This is meant to be an enjoyable experience but this was the complete opposite. Do not put yourselves through the torturous experiences and service they provide.
Hi Billy. I am really sorry to read your review. As soon as I read it, I contacted the branch to find out what had happened and it does sound like the service you received was way below par and certainly not to the high standards we strive for. I can only apologise for the inconvenience caused and happy to discuss the issues with you if you feel it would do any good? I am aware that you have already spoken to two managers so understand if not. We will learn from our mistakes and make sure they are not repeated. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
Trustpilot7 days and then the BEST
I spent the last 7 days looking at flats, and Mauricio from the Acorn group has been the most professional among each real estate agent I met. His ear and taste are superb. He heard our needs and walked us through the process of securing a flat; he helped us find a home! I highly recommend him; he's genuinely an expert, and his service is flawless. Thank you, Mauricio!
Thank you Issac for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mauricio at our London Bridge office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotIrresponsible
IrresponsibleThey show you a big, nice and cheap house ...They rush you to lock down the house immediately so that you can't find out about them wellThey tell you yes to everything and do not worry about anything that they will work hard for you and practically guarantee that the house is yoursThe agent, Ruggero Castelli, of the Streatham hill agencyIt sells you a dream, it seduces you, it makes you think that you are doing the business of your life and then it disappears until a few days before the move, to ask you for a lot of extra documents (apart from all those that we had already delivered via email when we received the confirmation that the house was ours) all this with a baby on the way, with the previous contract that ended in 2 days and 6 months of covid in which unfortunately we were with the universal credit and little else, they knew that we would not pass the requirements of the landlord from the beginning and they waited for the last minute for us to collapse with the pressure ...They asked us for 6 months of rent to save our depositthey left us in the street with a newborn girl and without a roof to shelter usYou called and they didn't answer, and when they answered you they asked you for more and more documents, all this in times of covid
Hi Esmany. I am very sorry to read your review and have spoken to my colleague you have mentioned. He is equally disappointed to see what you have written as he genuinely tried to help you secure the property you wanted. All rental applications are subject to reference approval and the reality is that the information you provided us with initially differed from what was supplied in the references. This unfortunately had a negative impact on you ability to pass. He did offer you a number of options that would enable you to proceed however these were not practical for you which we of course understand. I hope that you have managed to find a home now but if I can be of further assistance, please do let me know. Thank you. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotReally need a 0 star rating
Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!
Hi Merian. I am sorry to read your review and have made some quick enquiries with our property management team. I can only apologise for the change in property management staff during your tenancy but changes to personnel during a 2 year period is sometimes unavoidable. On your termination of the tenancy a check-out report was done with your knowledge and this was sent to the landlord for his approval. I am afraid he chose to make several deduction from your deposit because of issue highlighted in this report. You were advised on several occasions by your property manager that you could make a counter claim via the TDS who protect your deposit, but you chose not to. I am certainly happy to investigate further, if you would like to email the full details of your complaint. Thanks in advance. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotExcellent service with exceptional…
Excellent service with exceptional communication, thank you Mark and the rest of the team!!
Thank you Robert, we value your comments and appreciate your business. Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, West Wickham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent.
