Langford Russell West Wickham reviews

★★★★★ 1/5

Trustpilot

Do not place a holding deposit you will not get it back

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault. The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith. To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers. It has been over 7 days so they do not adhere to their terms.

Tracy · 28 November 2024

★★★★★ 1/5

Trustpilot

I had an incredibly frustrating and…

I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault. The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith. To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers

Frank · 28 November 2024

★★★★★ 5/5

Trustpilot

Highly recommended, Jonathan was great.

Jonathan at Acorn couldn’t have been more helpful. A genuinely nice guy who was with us from the first viewings of our property Sale until contract exchange. He constantly updated us and helped us get answers when the solicitors were not so forthcoming.We had our property up for sale with another estate agent at the same time and amount of interest and viewings through acorn compared to the other agent was amazing.We were under offer within 2 weeks of Being up for sale.They really know they’re business and I would highly recommend Glen, John and the team.Thanks All. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Anthony · 11 February 2020

★★★★★ 5/5

Trustpilot

6***

Hello, We bought a property though Acorn. Thanks for all the help. Everything was quick and on time. Great communication, amazing service. Regards Aleksandar Dimov

Александър · 11 July 2023

★★★★★ 1/5

Trustpilot

Very poor experience with one member of the team - Joy Davis

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line. Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company. Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you). It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job. She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on. So in conclusion - bexleyheath branch - awesome team who will help at any point. Joy Davis - terrible.

Henry · 20 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Crystal from the Forest Hill…

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

Sally · 17 November 2024

★★★★★ 5/5

Trustpilot

I have to say that the experience we…

I have to say that the experience we had with Acorn Estate Agents in Swanley was absolutely one of the best experiences with any estate agents I have experienced. Mark Sugarman, the Manager, went above and beyond to assist us in finding a rental property at a suitable price and in a suitable area to cater for all our needs. I have nothing but good woods to say for the whole team.We have lived at the property for almost a year now and I have had no complaints with Acorns. We will definitely use them again when the time comes.

Jemma · 7 November 2019

★★★★★ 5/5

Trustpilot

Great experience as buyers

Our experience with Acorn has been really smooth and the communication has always been swift. Any thing that required intervention they were always there to help.As buyers, our experience has been great.

Darren · 18 November 2022

★★★★★ 1/5

Trustpilot

ACORN ELTHAM (COWBOYS)

We are still having issues renting a place.They took £350 from my partner for a holding deposit and now won’t give it backThis is due to a paid CCJ which I was clearly not aware affected my credit going forward as my credit rating is decent. If i knew that a paid CCJ would sit on my file for 6 years then of course i would of made this aware on the offer form. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel like a liar which I am NOT! I have sent a further email asking for this to be looked into but have now found myself ignored.Apparently they use it for the cost of referencing… I’ve been private renting for 10 years at my current place … I have a decent credit rating and have shown that my partner and I can clearly afford the rent.Give me back my money pleaseThis was Rachel Butcher from the Eltham branch who has been ignoring me ever since. Customer service is shocking and appealing.*UPDATE 05/11 - Have now received the full holding deposit refund but it took for this review to get the potential ball running*

Jay · 5 November 2022

★★★★★ 5/5

Trustpilot

Brilliant people providing excellent service

Professional, efficient and friendly service from all the staff I had contacts with. Davide took the time to explain everything on my first visit at the Acorn office in Kennington and also answered all my questions when he visited and took amazing pictures of my flat. Damian dealt with the viewings and keep it me informed all the time about offers and how things were progressing. I did not meet Lorrell in person but she replied to emails in seconds and explained every requirements and was always available over the phone. They were all brilliant and made my first experience letting out my flat stress free. Acorn definitely have got the right people to provide an excellent service and I will not hesitate to recommend them to anyone I know.

Dario · 29 October 2022

★★★★★ 4/5

Trustpilot

I had three estate agents who all gave…

I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.

Frances · 7 February 2023

★★★★★ 5/5

Google

I'm very impressed with the level of service I've received from this estate agents, they've been incredibly helpful in my search for a home I've been dealing with Sinan and it's been a great experience. …

Aron · 16 April 2025

★★★★★ 5/5

Google

Steve at West Wickham LR was my main contact on a property that I recently purchased, acting as the sellers estate agent. He was great at moving the process forward, probably the most proactive person in the whole chain. I think he really helped to get things moving, and was a friendly and professional person to communicate with throughout the process.

William · 23 March 2024

★★★★★ 1/5

Trustpilot

Acorn still the worst - 2 years later

In August 2021, I placed a review regarding this company. It's September 2022 and this is what happened. 1. They rightly made us certifying our building with the EWS1 (good);2. The contractor who was supposed to fix our intercom (in 2019) said WE (the directors) were too demanding/late to reply. I took the ownership of it and fixed and replaced 11 intercom phones (for free);3. Every time Acorn called any of the contractors they fixed something but oddly few weeks later there was always something else to fix. Even recently, Acorn hired a new electricity contractor which spotted a problem the previous contractor said they fixed. We all wondered why the previous one didn't fix it. 4. Our Acorn Manager left, we have now 2 temporary ones: we asked to have spreadsheet with all the outstanding task. They send us a spreadsheet titled: "St. Michaels Courts". Yeah right, THAT'S NOT US!!!5. The twin building next to ours, still have to have their intercom fixed (2 years) and their fence redone. 6 They are REALLY GOOD at charging us their fee! Oh when we asked for an extra meeting to discuss all these issues, they replied with their charging fee.

Giancarlo · 12 October 2022

★★★★★ 5/5

Trustpilot

Rebeena Bukreedan is an asset to your team

I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.

Joseph · 15 February 2022

★★★★★ 5/5

Trustpilot

Excellent service from Jess Rayfield

Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with

David · 3 February 2025

★★★★★ 1/5

Trustpilot

Acorn Group - Useless lettings agents

Acorn Group - Do not touch these lettings agents with a barge pole. My daughter, who was pregnant and a first time landlord, rented out her property with Acorn. She paid 14.5% to them to fully manage the letting. Once they had signed her up, they stopped providing advice and guidance. The tenant they accepted was not vetted adequately and within three months stopped paying the rent. She never paid any Council Tax or utility bills. She was a fraudster and had a 15 year history of setting up businesses in rented properties and not paying any bills. A simple Google search if done by the vetting agent would have flagged this up. In cahoots with her daughter and many accomplices, she used my daughter’s address to set up multiple companies. My daughter knew nothing about it. Despite getting an eviction notice, she refused to leave the property. Apart from sending an email, Acorn did nothing. It was left to myself (aged 72) to go round and negotiate a leaving date. When the tenant finally left, and only after being threatened with court action, she owed over £4,000 to my daughter, thousands in non payment of Council tax and utility bills and many thousands in unpaid bills for goods ordered for her businesses. For many months my daughter had to deal with bailiffs who were chasing up the tenant’s debts going back up to 15 years, and get her address removed from Companies House. She managed to get only a tiny fraction of the money owed to her back, and nearly didn’t get any because Acorn had allowed the rent deposit scheme to lapse. Do not use Acorn Estates they are a disgrace.

Margaret · 26 October 2024

★★★★★ 5/5

Trustpilot

All positive from us

Hi, Not sure why everybody's complaining about this estate agency. I dealt with Damian (London-Kennington branch) and I have to admit he's been really helpful, he tried to talk with the landlord trying to meet our offer. In the end, he managed to convince him to accept our offer (after refusing it the first time) but unfortunately, it was too late as we already arranged with someone else.No issues in terms of money either, holding deposit been refunded after a couple of days.All positive from us

Andrea · 28 January 2019

★★★★★ 5/5

Trustpilot

Expert Local Knowledge

Acorn did an excellent job when I was selling my flat. They know the local market well and were quick to adapt to a surge in demand. From beginning to end, they were supportive and communication with them was excellent. As they have a number of offices in South East London, my property was marketed widely. I had around 25 viewings (it was difficult to keep up with all the bookings!) on the first weekend and found a buyer very quickly. I would definitely recommend them.

Alyson · 30 August 2022

★★★★★ 5/5

Trustpilot

Will highly recommend Rubeena

Although Rubeena is new, she’s been instrumental in getting the property rented out in no time. She posses great communications skills and a true professional in every sense. Great talent at Acorn and would highly recommend.

James · 15 February 2022

★★★★★ 5/5

Google

Without doubt this agent gets a 5 start from me as they went that extra mile to ensure the house sale went though . Ashley was on top of everything and communicated every step early .He facilitated the sale and helped reassure the vendors which was not easy . I feel without him the vendors may have pulled out as we took longer than expected to buy the house . I would certainly recommend the agents if you are looking for a first class professional service . The entire team are very courteous and helpful

Desmond · 23 June 2018

★★★★★ 5/5

Google

Choice of 3 estate agents for sale of friend's house. Manager, Lucy, was most impressive one, reasonable expectation of price and best rate of commission. Friends had also used Langford Russell and had also recommended them. Although Lucy moved on soon after we put house up for sale, Josh was very communicative and approachable about any issues that arose over the ensuing 6 months while the estate went slowly through probate etc. and the sale went through. Will definitely recommend them to others.

Ken · 23 June 2018

★★★★★ 2/5

Trustpilot

There were moments that showed…

There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.

Lorenzo · 5 June 2025

★★★★★ 5/5

Google

Very happy with the sevice we received selling our home in West Wickham. Rob and the team at Langford Russell were on top of communications from the start. Would highly recommend. 👍 …

Jay · 22 June 2022