5/5
TrustpilotCharly and Molly were very helpful in…
Charly and Molly were very helpful in my first time becoming a Landlord. They were always pleasant. William h brown fees were also reasonable.
Trusted Agent profile · Newmarket
William H Brown Newmarket reviews
★★★★★
1,383 reviews across 2 platforms
Meldreth House, Wellington Street, Newmarket, CB8 0HT, CB8 0HT
William H Brown's office in Newmarket, at Meldreth House, is rated 2.3 out of 5 across 1,383 reviews on two platforms, including 146 Google reviews rated 4.6.
Reviews
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAlessio has been very helpful updating me with the latest properties available. He is very hardworking and I appreciate his service a lot!! Thank you
5/5
GoogleAlessio was great, quick response, thorough and friendly! Unfortunately we didn’t get the property we enquired about, but he’s keeping an eye out for us!
5/5
GoogleMyself and my family looking for a flat in Cambridge from past few weeks and after a lot of struggle we found out one. From the first time I spoke Alessio to arrange a viewing, and straight through to now, he has been fantastic and really helpful. He has been able to answer any questions that we have had, and the process has been really smooth. I would definitely recommend! Thank you. 😊
1/5
TrustpilotLet my flat out to them about 4 years…
Let my flat out to them about 4 years ago. The first year or two they were very good with keeping me up to date with things such as annual boiler check and electrical check and informing me of any other repairs etc. Also did there regular spot checks every three months or so and reported back to myself on there findings. Earlier on they were great as I said earlier but things started to change even before covid 19. The regular checks literally stop to a point where I had to keep chasing them with what’s going on as I wasn’t directly involve with the tenants. It got to the point where the tenants got my number off my neighbour just to inform me that things there needed fixing and I wasn’t been made aware of from the agents even though they were telling them things needed doing which I don’t blame them for in that aspect. I felt that I had to get so involved in the running of the letting to the point where I said to them what was the point of paying you for full management of the place when I didn’t want the stress of it. This carried on for a number of months of me chasing the agents up on what’s going on with the place, leaving messages and NEVER get a call back from them regarding an issue. Even when it came up to eventually getting the tenants out by giving them three months notice and them not willing to leave William H brown were no help at all. It felt like they washed there hands of the situation and left it with my solicitors to deal with. I find there business as a whole was acted very unorganised with no help to me whatsoever and that I would NEVER use or recommend them for letting to anyone. It took exactly a whole year from August from the first initial letter of eviction to finally get the tenants out. Now with the tenants out this whole thing has costed me a lot of money and to even get the deposit back now is another issue. This is certainly a lesson learned and to be weary of estate agents such as William H brown by giving them full control of your property and given in to by there lies.
1/5
TrustpilotThe absolute worst !!!!!!!!!!!!!!
The absolute worst !!!!!!!!!!!!!!They said we needed a guarantor or to pay 6 months rent upfront despite the fact we make 100k a year between us and rent was £750 a month! They then declined our guarantor who makes 10k a month so we paid the 6 months upfront. Then when we received the keys I noticed they hadn’t done the disgusting bathroom I was promised was being done during the viewing!!!!!! We could not live with the bathroom in the state that it was (honestly vile!!!!) so they’ve said we can have early release however are liable for the rent until they have new tenants … which they do however absolutely no rush to give our money back while I had 2 weeks to find somewhere else !!!!! Oh and how funny our new estate agents never even considered us needed a guarantor . I’ve also been calling to find out about our £5,400 and 6 days in a row they promised me a call back and I never got one. Honestly the absolute pits!!!!!!!!! Almost left me homeless before Xmas and are keeping our money they never should of had. Vile company.
1/5
TrustpilotThis company is a big joke
This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation
1/5
TrustpilotOver value properties, avoid
Over value properties, they promise feedback, so far we have had none.The one viewing they did manage to book turned out to be a neighbour, really awkward as the agent didn’t turn up and we were having that awkward meet the nosey neighbour on your doorstep situation
5/5
GoogleWe sold our house with William H Brown and they were fantastic. They explained everything clearly from the start and we were sold within 2 weeks! When there were problems with our chain Patricia was amazing in sorting this out. Highly recommended!
1/5
GoogleThey misled me massively by putting my property on the market for below the reasonable asking price. There is a culture of deviousness throughout this office from top to bottom. And do you really think thar Sally Triggs is genuine? I think not!
5/5
GoogleAs a seller you want to really know the estate agents are doing their best to interact with potential buyers and to market your property with every tool possible. It seems throwing it out on right move is enough for a lot of agents. It is not often in this day and age where you get a personal call from an estate agent to ask how you are getting on with your search and checking to make sure you’ve seen updates on the properties for sale. The personal touch means a lot so Patricia thank you for all that you do to help people :)PositiveProfessionalism
1/5
TrustpilotChrystal peaks sheffield branch
Chrystal peaks sheffield branch : Turn up late for viewings . Very ignorant staff with zero communication skills on the phone especially when purchasing and submitting offers , thats if they even answer the phone . Don't expect a call back either . Pretty sure they have a buyer for certain propertys before it even goes on the market as i am finding with one or two other estate agents. Avoid these amateurs with their traffic warden attitudes at all costs
5/5
GoogleA fantastic team, an mazing combined experience, really can’t recommend them enough
Agent replied · 12 November 2024
Many thanks Sophie for taking the time to leave us your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWH Brown is a terrible estate agency
WH Brown is a terrible estate agency. My daughter and her fiancé were trying to buy a property through them in their Framingham branch earlier this year. It became very obvious that the company were not interested in putting their offers in as they didn’t require help from the WH Brown mortgage, survey or legal departments. This, ultimately, is what WH Brown are all about. Selling their mortgage package over houses is their main aim. What should’ve been an exciting time turned into months of frustration and broken dreams. My daughter and her fiancé finally purchased a house through Cornerstones, a completely different experience. Any of the five star reviews this company get are not genuine. Reading through them, I’m struck by the fact that agents names are always written into the reviews with five stars but you rarely see this in the one star reviews ( of which there are many ). It’s so obvious that these are written by the company themselves. Pathetic behaviour.
2/5
TrustpilotNever Use again
very welcoming but soon after I signed to agree to let you be my agent the welcoming feeling slowly dropped . Out of 15 viewings that were booked I was asked to do the majority and they only asisited twice when I was out/away the same weekend . The actual couple that brought the house we did the viewing for . This wasn't too much of an issue but after we finally sold we had next to no contact from WH Brown . I have been contacting the buyers and solicitors to keep myself updated as I have purchased a house from the Downham branch which also has been useless as I've had to chase that house also . I have left many good reviews and recommended them in the past mainly for Miranda the mortgage adviser who I would use over and over again , but now I am questioning my view on William H Brown sales . Personally I don't believe they have kept your end of the contract and the money you require for next to no involvement in selling my house .
1/5
TrustpilotNever in a million years would I rent a…
Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS
1/5
TrustpilotYou will be able to buy a property from…
You will be able to buy a property from them only if you use their mortgage advisor. Very unpleasant experience. We viewed the property and then multiple estate agents harrased into talking with their mortgage advisor even if we already said that it has been sorted out and we do not need one but at the end I agreed to have a chat. I did say to their mortgage advisor that we are all covered and I have been told directly that if I do not choose their financial services they will not put our name on a board to be considered as a potential buyers. We even gave an offer but it wasn't good enough. Avoid this agency.
5/5
TrustpilotCharlie was very helpful,informative and charming.
Charlie was very helpful,informative and charming to both myself and the prospective buyers.Even made friends with my territorial Jack Russell who is a good judge of character. Also very pleased with the photos.Lesley Powell
1/5
TrustpilotWilliam H Brown Gidea Park Romford deceived me.
I was visited by Charlie from the the Gidea Park, Romford branch who told me about auctioning my property, I asked him if I could put my property up for sale with another agent, he said YES as long as it wasn't by auction with them, I asked him this twice to confirm before signing an agreement with him. I was contacted today a day after the 14 day cooling off period by Charlie to say why was my property up with another agent. I absolutely hate being lied to and I would advise anyone to keep well away from this agent, don't be deceived as I was.
1/5
TrustpilotAvoid and find another estate agent.
We used William H Brown to sell our home and it is was the worst decision we've made in a long time. The contract they will have you sign offers no actual basic level of service and is entirely weighted towards them receiving their commission only. Meaning they can treat you as poorly as they wish with zero consequence and this is how they behaved towards us. If you do complain, you're complaining to a company that self regulates and will simply cover their backs at all levels while swiftly ignoring the facts. I can assure you, no one will care. We even received puerile and childish emails from the branch manager calling us names and lairs...... what company thinks it's acceptable to do this?! William H Brown do!It is little surprise that estate agencies rank amongst the most untrusted professions within the UK. I would suggest you record all face-to-face meetings and telephone calls - or better still find an alternative estate agent that has a code of conduct written into the contract you sign with them.
1/5
TrustpilotPoor communication
Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.
1/5
TrustpilotNo feedback not even after a viewing
No feedback not even after a viewing, never responds to emails or phone calls can't wait till my contracts up don't waste your time! Told a potential buyer I was thinking of not selling, which I never said.
5/5
TrustpilotAmazing Experian
From the start of the process the girls at William H Brown have been brilliant. Amazing support when bidding for the house and many visits with builders while the sale was going through and they always supported them. Thank you so much for your help and support girls.
1/5
TrustpilotSuch a rip off
Such a rip off! Never answer the phones or if they do sales team can’t help with any queries. Always asking for money for “ cleaning fees” when the properties are full of mould or dirt. Do not use under any circumstances if you don’t want to regret later.
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