4/5
TrustpilotVery helpful sales team(Brampton)could…
Very helpful sales team(Brampton)could not have done more,just a few minor details that need to be sort out
Trusted Agent profile · West Midlands
Crest Nicholson West Midlands reviews
★★★★★
1,409 reviews across 2 platforms
Westwood Heath Road, Westwood Heath, West Midlands, CV4 8AA
Crest Nicholson's office in West Midlands, at Westwood Heath Road, is rated 4.0 out of 5 across 1,409 reviews on two platforms, including 21 Google reviews rated 4.2.
Reviews
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent purchasing process through to completion
Purchasing a home from Crest Nicholson was an excellent experience from putting a deposit down through to completion.
5/5
Trustpilot5* Customer Service
Agent replied · 25 December 2025
Good afternoon Mick, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Gemma.
1/5
TrustpilotTerrible workmanship and appallingly…
Terrible workmanship and appallingly customer service, even after two years I'm still fighting to have snags finished.
5/5
TrustpilotExcellent customer service
Excellent customer service from start to finish. Great build quality.Really glad we chose a Credt Nicholson home.
3/5
TrustpilotRequests for snagging issues to be…
Requests for snagging issues to be resolved is an uphill struggle and can take weeks to resolve!.
5/5
TrustpilotA good developer and very good…
A good developer and very good communication between as and Crest Nicholson I recommend for everyone
4/5
TrustpilotGenerally good experience
Very helpful during the purchase stage and good customer service. Long wait to have snags corrected.
1/5
TrustpilotThis was my worst experience in life
This was my worst experience in life. Never trust them.
5/5
TrustpilotVery happy with purchase
Very happy with purchase and even happier with after sales support.Very happy homeowners!!
5/5
GoogleRating only, no written review.
1/5
TrustpilotPoor quality specification and non responsive
Poor quality specification, avoid.Currently having serious electrical issues not being addressed very concerned.
5/5
TrustpilotWarm reception
Agent replied · 25 September 2025
Good morning Toyosi, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
4/5
TrustpilotLove our new house and all snags have…
Love our new house and all snags have been dealt with promptly
2/5
TrustpilotPoor quality all-round
Poor quality all-round. A doyen of uk housebuilding...
5/5
TrustpilotCrest Nicholson Flat
Great property. So far very happy with the purchase.
5/5
TrustpilotGood quality home with excellent…
Good quality home with excellent customer service
5/5
Trustpilotvery pleased with this wonderful…
very pleased with this wonderful companyCrest Nicholson
5/5
Googlenice place
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleNice
1/5
TrustpilotTake off your irritating google ad
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
