5/5
TrustpilotFriendly sales staff
We found the staff in the sales office to be knowledgeable, friendly and very helpful.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
Trusted Agent profile · West Midlands
Crest Nicholson West Midlands reviews
★★★★★
1,409 reviews across 2 platforms
Westwood Heath Road, Westwood Heath, West Midlands, CV4 8AA
Crest Nicholson's office in West Midlands, at Westwood Heath Road, is rated 4.0 out of 5 across 1,409 reviews on two platforms, including 21 Google reviews rated 4.2.
Reviews
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotGreat level of detail in the sales…
Great level of detail in the sales pitch and follow up
Agent replied · 10 June 2024
Thank you for sharing your experience.
1/5
TrustpilotStay away from Crest homes
Incompetent builders who rush homes and leave you battling four water leaks in eight months (amongst many, many other issues). Absolutely no care or urgency to help you get anything fixed. Despite constant reminders that their homes are “finished to the highest standards”, I’m yet to see any evidence of this. Our new home experience has been completely ruined.
5/5
TrustpilotBrilliant service from Chloe at the…
Brilliant service from Chloe at the Alrewas Greenacres development.Very knowledgeable about the development and helpful about my current purchase and future possible houses.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience. Chloe will be delighted to hear your comments.
1/5
TrustpilotBought a house on the Faringdon fields…
Bought a house on the Faringdon fields site. All I can say is dreadful. House has had numerous issues which Crest have done their best to avoid fixing. Been in house 15 months and we still have numerous issues. Avoid this builder like the plague unless you love stress and worry.
5/5
TrustpilotThe whole process so far has been excellent!
The whole process so far has been really good. Sam, Sue and Lauren are extremely helpful. This is for the Rowans, Monksmoor Park, Daventry
Agent replied · 10 June 2024
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
5/5
TrustpilotExcellent service
Excellent professional service, very pleased with our new house
Agent replied · 10 June 2024
Thank you for sharing your experience.
5/5
TrustpilotGreat
Great! The staff were helpful, friendly efficent and took me fully through the process. I had reserved a house.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotExcellent staff made the process so…
Excellent staff made the process so easy. Thank you
Agent replied · 10 June 2024
Thank you for sharing your experience.
1/5
TrustpilotSadly a very sad and unfortunate…
Sadly a very sad and unfortunate experience with crest at Bournville. Delayed by 6 months, once moved in the flooring had come apart due to cement not dried out with too much moisture in the air. Paid for an integrated washer and dryer to find an end of line washing machine placed without instructions. NEVER BUY THEIR PROPERTIES. Absolute nightmare and stress!!!!!
5/5
TrustpilotPositive
Tina wasVery informative very pleasant and knows her stuff
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
Trustpilot5th bedroom house.
Wii for Gate.The space for a single garage for a 5 bedroom house is behind a joke.
4/5
TrustpilotGood services and customer care
Great service and customer care. Would do better by providing an online catalogue of options/choices to avoid pressure on the day of appointment.
Agent replied · 10 June 2024
Thank you for your review and feedback, we will look pass on your feedback to our development team to see if this can be implemented in the future.
1/5
TrustpilotAbsolutely shocking handling of the…
Absolutely shocking handling of the cladding situation. They have been saying they will carry out the necessary cladding works for over 2 years now and still have done nothing about it.This means it's impossible for me to sell my home, absolutely ridiculous.
5/5
TrustpilotWe have recently purchased the property…
We have recently purchased the property built by Crest Nicholson at Lancaster Grange Development and the service we have received has been amazing from start to finish. The property has been finished to a very high standard and the small amount of snagging that was required was dealt with very promptly. I would happily recommend Crest Nicholson properties to anyone.
4/5
TrustpilotGreat customer service ,very nice and…
Great customer service ,very nice and high quality building ,we had a long way to move to our new built house from Crest Nicholson in Bristol ,only one point down because the plan on the website did not match the two plans of the semi-detached houses and we find out late !
4/5
TrustpilotCustomer service
The customer service was brilliant. All queries were answered fully and the customer advisor made us feel very comfortable and valued.
Agent replied · 10 June 2024
Thank you taking the time to share a review.
5/5
TrustpilotExcellent collaboration between company…
Excellent collaboration between company and us. I hope further will be the same.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
1/5
TrustpilotIs there a mainstream house builder who isn't a cowboy?!
Awful customer service, sloppy workmanship, a snag list as long as your arm, most of which wont ever get sorted, and if you ever have anything happen wrong a year after moving in they do everything they can to get out of it and pass the blame. Let's not also mention the state of open green spaces and roads.
4/5
TrustpilotPositive
Keen to help and move forward
Agent replied · 10 June 2024
Thank you for writing a review.
5/5
TrustpilotI’ve reserved an house at Wycke Place…
I’ve reserved an house at Wycke Place Maldon. Rachel and Hayley have been excellent during the process
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotCrest Nicholson team is very friendly…
Crest Nicholson team is very friendly and helpful. Overall customer service is extraordinary.. :-)
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotGreat service
Great service from the team at Monksmoor in Daventry. Explained everything and made it an enjoyable experience.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotSuper service
Super service! Went above and beyond to ensure that our experience was as smooth as possible. Would definitely recommend.
Agent replied · 10 June 2024
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
