Trusted Agent profile · West Midlands
★★★★★
1,412 reviews across 2 platforms
Westwood Heath Road, Westwood Heath, West Midlands, CV4 8AA
Crest Nicholson's office in West Midlands, at Westwood Heath Road, is rated 4.0 out of 5 across 1,412 reviews on two platforms, including 21 Google reviews rated 4.2.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
TrustpilotPlot 45 feedback
From the minute we selected the plot of our new house to today, our journey has been flawless. The team at Chris Nicholson Lancaster Grange have made us and continue to make us feel like we are their only customer. The attention to detail is beyond the call of duty and each and every one of them is a pleasure to deal with. We cannot recommend them highly enough .
5/5
TrustpilotAmazing
Amazing, friendly staff.
Thank you for taking the time to share your experience.
5/5
TrustpilotGood communication and prompt…
Good communication and prompt appointments
Thank you for taking the time to share your experience.
5/5
TrustpilotStaff very helpful
Staff very helpful, dealt with 3 different ladies, all having full knowledge of houses and site.Looking forward to the weekly update on progress of built.Courtesy shown to us on every visit
Thank you for taking the time to share your experience. The team will be delighted to hear your comments.
5/5
TrustpilotHenley Gate - Crest Nicholson
I have been dealing with Sam / Lucy from Crest Nicholson and they have been fantastic to deal with. Very informative and helpful.. would definitely recommended to others.
Thank you for taking the time to leave a review. We will pass on your feedback to the Henley Gate team.
5/5
TrustpilotWycke Place
Sophie and Lucy at Wycke Place have been extremely helpful throughout our reservation process
Thank you for spending the time to share your experience at Wycke Place, Sophie and Lucy will be delighted to hear your comments.
5/5
TrustpilotGreat customer service
Awesome service from the minute I stepped into the sales office and throughout the journey
Thanks for your review.
5/5
TrustpilotWell explained
Well explained, great showroom show
Thank you for taking the time to share your experience.
5/5
TrustpilotReally good professional service as…
Really good professional service as always from Louise Alford and the Crest Nicolson. Team
Thank you for taking the time to write a review.
2/5
TrustpilotThe sales executive seemed…
The sales executive seemed disinterested and unbothered about, what for me should be an exciting first time purchase. That changed funnily enough when my affordability was proven. Since then, I’ve had loads of contact - albeit pushy.
5/5
TrustpilotGood experience
Good welcoming attitude Good explanation and welling to help
Thank you for taking the time to write a review.
5/5
TrustpilotVery happy with the initial engagement
Very happy with the initial engagement, it’s been a very good experience so far.
Thank you for taking the time to share your experience.
1/5
TrustpilotTerrible customer service from the head…
Terrible customer service from the head office
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotExcellent
Excellent, informed staff.
Thank you for taking the time to share your experience.
5/5
TrustpilotVery friendly customer service
Very friendly customer service, martin (sales representative) ur the best.
Thanks for taking the time to write a review.
5/5
TrustpilotChelsea very helpful and a pleasure to…
Chelsea very helpful and a pleasure to deal with , only met Lucy today but very pleasant tooVery easy to give details and answer questions fully
Thank you for taking the time to leave a review.
4/5
TrustpilotMartin explained everything very…
Martin explained everything very detail, and he was there to ensure everything showed and informed properly
Thank you for sharing your experience.
5/5
TrustpilotHouse viewing
The person was very helpful and offer lots of valuable information.
Thank you for taking the time to write a review.
5/5
TrustpilotSales team was incredible ,the show…
Sales team was incredible ,the show house was immaculate
Thank you for taking the time to share your experience.
1/5
TrustpilotAbsolute shambles with any assistance…
Absolute shambles with any assistance after agreeing to purchase, everyone blames everyone else. The process has so much room for improvement. Not happy and I haven't even moved in yet.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can look into this for you. Kind regards.
5/5
TrustpilotGreat service and professional friendly…
Great service and professional friendly team who are very knowledgeable and helpful
Thank you for taking the time to share your experience.
5/5
TrustpilotStaff have always welcomed us on site…
Staff have always welcomed us on site and maintained a professional conduct. The sales staff have consistently been accommodating, addressing our enquiries quickly and directly.
Thank you for taking the time to leave a review.
1/5
TrustpilotAppalling company. Avoid
Appalling customer service where I am having to chase up the various trades people. No communication, care or consistency in anything. Site team unresponsive and promises not kept. A year on and amongst other things I am still waiting for things to be fixed that were highlighted before we moved in. Very little care at all once they have your money and a real lack of any organisation at any stage
5/5
TrustpilotWalton Court Gardens
Walton Court GardensI have been very impressed with the both the professionalism and the clarity when explaining the details of my purchase. It has been an enjoyable experience.
Thank you for taking the time to leave a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
